WID/Current/GCAPI/WebChat - Revision history

WikiSysop at 12:42, July 14, 2022

2022-07-14T12:42:28Z

2022-07-08T10:00:50Z

2022-07-07T13:15:51Z

2021-11-12T15:09:42Z

Published

2021-11-09T21:27:41Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-10-18T12:11:19Z

Published

2021-09-09T13:44:12Z

Published

2021-04-14T13:19:47Z

Published

2021-03-22T18:36:07Z

2021-03-22T18:30:54Z

@@ Line 1,296: / Line 1,296: @@
+  }
 </source>
-You must return <code>true</code> or <code>false</code> to indicate that validation has passed or failed, respectively. If you return <code>false</code>, the WebChat form will not submit, and the input will be highlighted in red. This is achieved by adding the CSS class '''cx-error''' to the input.
+You must return <code>true</code> or <code>false</code> to indicate that validation has passed or failed, respectively. If you return <code>false</code>, the WebChat form will not submit, and the input will be highlighted in red. This is achieved by adding the CSS class '''cx-error''' to the input. The image below displays the the field where a user input validation error has occurred, with the field highlighted in red.
 ====Validation function arguments====

@@ Line 1,390: / Line 1,390: @@
 *When 17-24 emojis are configured, the menu has three rows, and no scrollbar appears.
 *When 25 or more emojis are configured, the menu has three rows, and a scrollbar appears.[[File:WebChat Emoji Menu Resizing without file upload.png]]<br />
 |Status=No
 }}
 }}

@@ Line 81: / Line 81: @@
 |alignment=Vertical
 |structuredtext=WebChat and WebChatService share the '''_genesys.widgets.webchat''' configuration namespace. WebChat has UI options while WebChatService has connection options.
 ===Options===
@@ Line 1,378: / Line 1,380: @@
 *v1 menu appears in mobile mode; v2 menu is not available in mobile mode (when v2 is configured, no emoji menu button is present in mobile mode).
 *v1 menu has default emojis; v2 menu does not have default emojis. It must be explicitly configured with a list of emojis.
 ===Configuring the emoji menu===

@@ Line 853: / Line 853: @@
   oMyPlugin.command('WebChat.showOverlay', {
-  	html: '<div>Example text</div>',
+  	html: '<div id='cx_chat_information'>Example text</div>',
   	hideFooter: false
@@ Line 875: / Line 875: @@
 {{!}}string or HTML reference
 {{!}}The HTML content you want to display in the overlay.
 {{!}}-
 {{!}}hideFooter

@@ Line 3: / Line 3: @@
 |DisplayName=WebChat
 |TocName=WebChat
-|Context=Learn how to enable live chats between customers and agents in Genesys Cloud.
+|Context=Learn how to enable live chats between customers and agents in Genesys Cloud CX.
 |Dimension=WebChatService
 |ComingSoon=No
@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet.
 |Status=No
 }}{{Section

@@ Line 218: / Line 218: @@
 {{!}}N/A
 {{!}}9.0.016.11
 {{!}}}
 |Status=No

@@ Line 151: / Line 151: @@
 {{!}}number
 {{!}}Number of seconds to wait, after showing invite, before closing chat invite.
 {{!}}30
 {{!}}N/A

@@ Line 74: / Line 74: @@
 WebChat transcripts
-[[File:WebChat Transcript Desktop Light-without-file-upload.png|283x283px]]  [[File:WebChat Transcript Portrait Light without upload.png|356x356px]] [[File:WebChat Transcript Landscape Light without upload.png|300x300px]]{{NoteFormat|The dark theme is active by default. You may also change colors/themes for widgets by following the instructions on the  {{Link-SomewhereInThisVersion|manual=GCDeveloper|topic=Branding|display text=Customize appearance}} page.|}}<br />
+[[File:WebChat Transcript Desktop Light-without-file-upload.png|283x283px]]  [[File:WebChat Transcript Portrait Light without upload.png|356x356px]] [[File:WebChat Transcript Landscape Light without upload.png|300x300px]]
 |Status=No
 }}{{Section