WID/Current/Developer/GWCCookies - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:25Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CX V3" to "Genesys Engage V3"

2021-11-09T21:15:31Z

Text replacement - "Genesys Multicloud CX V3" to "Genesys Engage V3"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:51Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Chrissy.forrest@genesys.com: Published

2021-05-19T15:32:02Z

Published

Chrissyforrest: Published

2020-10-29T15:40:03Z

Published

Chrissyforrest: Published

2020-07-30T21:50:36Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:46Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:25Z

Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:29Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:14Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 135: / Line 135: @@
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken
-{{!}}Used only with Genesys Cloud V2 API, containing the JWT token related to the current active chat session.
+{{!}}Used only with Genesys Cloud CX V2 API, containing the JWT token related to the current active chat session.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID
-{{!}}Used only with Genesys Cloud V2 API, containing the active conversation ID related to the current chat session.
+{{!}}Used only with Genesys Cloud CX V2 API, containing the active conversation ID related to the current chat session.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID
-{{!}}Used only with Genesys Cloud V2 API, containing the user ID of the WebChat Widget related to the current active chat session.
+{{!}}Used only with Genesys Cloud CX V2 API, containing the user ID of the WebChat Widget related to the current active chat session.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL
-{{!}}Used only with Genesys Cloud V2 API, containing the WebSocket event stream URI for listening to new incoming messages.
+{{!}}Used only with Genesys Cloud CX V2 API, containing the WebSocket event stream URI for listening to new incoming messages.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId
-{{!}}Used only with Genesys Cloud V2 API, containing the last unique ID of the message sent in the WebChat Widget.
+{{!}}Used only with Genesys Cloud CX V2 API, containing the last unique ID of the message sent in the WebChat Widget.
 {{!}}}
 |Status=No

@@ Line 123: / Line 123: @@
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.session
-{{!}}Used only with Genesys Multicloud CX V3 API. It contains the Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation.
+{{!}}Used only with Genesys Engage V3 API. It contains the Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.keys
-{{!}}Used only with Genesys Multicloud CX V3 API, containing the encrypted keys related to the current active chat session.
+{{!}}Used only with Genesys Engage V3 API, containing the encrypted keys related to the current active chat session.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.index
-{{!}}Used only with Genesys Multicloud CX V3 API, containing the last unique message ID for internal tracking purposes.
+{{!}}Used only with Genesys Engage V3 API, containing the last unique message ID for internal tracking purposes.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.open
-{{!}}Used only with Genesys Multicloud CX V3 API, containing the WebChat Widget open or close state for internal tracking purposes.
+{{!}}Used only with Genesys Engage V3 API, containing the WebChat Widget open or close state for internal tracking purposes.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken

@@ Line 123: / Line 123: @@
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.session
-{{!}}Used only with Genesys Engage V3 API. It contains the Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation.
+{{!}}Used only with Genesys Multicloud CX V3 API. It contains the Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.keys
-{{!}}Used only with Genesys Engage V3 API, containing the encrypted keys related to the current active chat session.
+{{!}}Used only with Genesys Multicloud CX V3 API, containing the encrypted keys related to the current active chat session.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.index
-{{!}}Used only with Genesys Engage V3 API, containing the last unique message ID for internal tracking purposes.
+{{!}}Used only with Genesys Multicloud CX V3 API, containing the last unique message ID for internal tracking purposes.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.pureengage-v3-rest.open
-{{!}}Used only with Genesys Engage V3 API, containing the WebChat Widget open or close state for internal tracking purposes.
+{{!}}Used only with Genesys Multicloud CX V3 API, containing the WebChat Widget open or close state for internal tracking purposes.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken

@@ Line 148: / Line 148: @@
 {{!}}_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId
 {{!}}Used only with Genesys Cloud V2 API, containing the last unique ID of the message sent in the WebChat Widget.
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 42: / Line 42: @@
 {{!}}-
 {{!}}_genesys.widgets.app.autoLoadList
-{{!}}Contains a list of active plugin names that are updated based on the usage of widgets during the {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCDeployment#Deploying_Genesys_Widgets_.28Lazy-Loading.29|display text=lazy loading}} deployment method. This is to ensure that a widget is auto-loaded during a page refresh or page navigation when there is an active session associated with it.
+{{!}}Contains a list of active plugin names that are updated based on the usage of widgets during the {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCDeployment|anchor=DeployingGenesysWidgetslazyloading|display text=lazy loading}}  deployment method. This is to ensure that a widget is auto-loaded during a page refresh or page navigation when there is an active session associated with it.
 {{!}}}
 |Status=No
@@ Line 96: / Line 96: @@
 {{!}}-
 {{!}}_genesys.widgets.webchat.metaData
-{{!}}Contains all the {{Link-SomewhereInThisVersion|manual=SDK|topic=WebChat-combined#Metadata|display text=Metadata}} details related to the current active chat session.
+{{!}}Contains all the {{Link-SomewhereInThisVersion|manual=SDK|topic=WebChat-combined#metadata|display text=Metadata}} details related to the current active chat session.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.index
@@ Line 102: / Line 102: @@
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.filters
-{{!}}Contains any prefilters that were added using WebChatService plugin commands {{Link-SomewhereInThisVersion|manual=SDK|topic=WebChatService-combined#addPrefilter|display text=addPrefilter}} or {{Link-SomewhereInThisVersion|manual=SDK|topic=WebChatService-combined#sendFilteredMessage|display text=sendFilteredMessage}}.
+{{!}}Contains any prefilters that were added using WebChatService plugin commands {{Link-SomewhereInThisVersion|manual=SDK|topic=WebChatService-combined#ap|display text=addPrefilter}} or {{Link-SomewhereInThisVersion|manual=SDK|topic=WebChatService-combined#sfm|display text=sendFilteredMessage}}.
 {{!}}-
 {{!}}_genesys.widgets.webchat.state.session

@@ Line 4: / Line 4: @@
 |TocName=Cookies
 |Context=Learn which session cookies are used by Genesys Widgets to restore chat sessions, track the state of the UI, store a customer's decisions, and more.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
-|Role=
+|Role=Administrator, Developer
 |Section={{Section
 |sectionHeading=Overview
 |anchor=Overview
 |alignment=Vertical
-|Media=
+|structuredtext====Purpose===
 Genesys Widgets uses cookies to store non-sensitive data in the browser. The end-user's browser must allow cookies for Genesys Widgets to operate properly. Each cookie is required, and without the ability to read and write these cookies, Genesys Widgets features will not function properly.
@@ Line 38: / Line 32: @@
 The following is a list of cookies used by Genesys Widgets.
 |Status=No
 }}{{Section
 |sectionHeading=App
 |alignment=Vertical
 |structuredtext=<br />
 {{{!}} class="wikitable"
@@ Line 55: / Line 44: @@
 {{!}}Contains a list of active plugin names that are updated based on the usage of widgets during the {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCDeployment#Deploying_Genesys_Widgets_.28Lazy-Loading.29|display text=lazy loading}} deployment method. This is to ensure that a widget is auto-loaded during a page refresh or page navigation when there is an active session associated with it.
 {{!}}}
 |Status=No
 }}{{Section
 |sectionHeading=Console
 |alignment=Vertical
 |structuredtext=<br />
 {{{!}} class="wikitable"
@@ Line 93: / Line 77: @@
 {{!}}Contains the position of the Console plugin on the screen.
 {{!}}}
 |Status=No
 }}{{Section
 |sectionHeading=WebChat
 |alignment=Vertical
 |structuredtext=<br />
 {{{!}} class="wikitable"
@@ Line 170: / Line 149: @@
 {{!}}Used only with Genesys Cloud V2 API, containing the last unique ID of the message sent in the WebChat Widget.
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 7: / Line 7: @@
 |UseCase=
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=
 |Application=

WID/Current/Developer/GWCCookies - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CX V3" to "Genesys Engage V3"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Chrissy.forrest@genesys.com: Published

Chrissyforrest: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"