WID/Current/Developer/GWCConfig - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:59Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:40Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Chrissy.forrest@genesys.com: Published

2021-02-03T20:56:10Z

Published

Chrissyforrest: Published

2020-07-28T14:19:50Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:26Z

Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:12Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:32Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "PureEngageCloud" to "GenesysEngage-cloud"

2020-07-15T11:24:45Z

Text replacement - "PureEngageCloud" to "GenesysEngage-cloud"

Chrissyforrest: Published

2020-07-10T13:39:34Z

Published

@@ Line 126: / Line 126: @@
 *View Genesys Widgets with your own configuration.
 *Copy the Configuration Script; for example, using the details you entered on the form, the configuration script is generated in the '''Need Configuration Script''' section. You can copy this script and use it in your website to launch Widgets.
-*Starting in the 9.0.008.03 version, use the Launcher tool to test and configure between the different API services available in Genesys, namely under Genesys Multicloud CX, GenesysEngage-cloud and Genesys Cloud.
+*Starting in the 9.0.008.03 version, use the Launcher tool to test and configure between the different API services available in Genesys, namely under Genesys Multicloud CX, GenesysEngage-cloud and Genesys Cloud CX.

@@ Line 126: / Line 126: @@
 *View Genesys Widgets with your own configuration.
 *Copy the Configuration Script; for example, using the details you entered on the form, the configuration script is generated in the '''Need Configuration Script''' section. You can copy this script and use it in your website to launch Widgets.
-*Starting in the 9.0.008.03 version, use the Launcher tool to test and configure between the different API services available in Genesys, namely under Genesys Engage, GenesysEngage-cloud and Genesys Cloud.
+*Starting in the 9.0.008.03 version, use the Launcher tool to test and configure between the different API services available in Genesys, namely under Genesys Multicloud CX, GenesysEngage-cloud and Genesys Cloud.
@@ Line 134: / Line 134: @@
 '''Enable Live Assist (EWT)'''<br />Select the check box next to '''Enable Live Assist (EWT)''' to enable the ChannelSelector plugin. Enter the Stats URL followed by the virtual queue names to fetch the Estimated Wait Time details. Refer to the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|display text=Channel Selector documentation}} for more information. To show Chat, SendMessage and CallUs channels in this plugin, please make sure that you select these plugins in this Launcher page.
-'''WebChat'''<br />Select the '''WebChat''' check box to enable WebChat. You must enter a URL. Other values are optional and self-explanatory.{{NoteFormat|Starting in the 9.0.008.03 version, WebChat supports Genesys Engage v3 API via the transports configuration section. You can test this in the Launcher tool using the WebChat [with Transport only] section under the GenesysEngage-cloud tab.}}
+'''WebChat'''<br />Select the '''WebChat''' check box to enable WebChat. You must enter a URL. Other values are optional and self-explanatory.{{NoteFormat|Starting in the 9.0.008.03 version, WebChat supports Genesys Multicloud CX v3 API via the transports configuration section. You can test this in the Launcher tool using the WebChat [with Transport only] section under the GenesysEngage-cloud tab.}}
 '''CallUs'''<br />Select the check box next to '''Call Us''' and provide the configuration data. Note that you can select the '''Edit/Use Sample Config''' option to use sample configuration data, which you can edit it with your own detail data. Ideally, Call Us is shown in the Live Assist widget. It can also be launched with the <tt>CallUs.open</tt> bus command.

@@ Line 37: / Line 37: @@
 </source>
 The following example is a populated Widget configuration that includes configuration options for WebChat.
@@ Line 105: / Line 104: @@
 }}{{Section
 |sectionHeading=Main Configuration
 |alignment=Vertical
 |structuredtext=Genesys Widgets is a hub for multiple Genesys products and services. Some configuration options are set globally and therefore apply to all products and services running on the CX Widget platform. In the main application configuration you can configure options such as visual theme, language, and mobile support.
@@ Line 113: / Line 113: @@
 |sectionHeading=Widget Configuration Options
 |alignment=Vertical
-|structuredtext=*{{Link-SomewhereInThisVersion|manual=SDK|topic=WebChat-combined|anchor=config|display text=WebChat configuration}}
+|structuredtext=*{{Link-SomewhereInThisVersion|manual=SDK|topic=WebChat-combined|anchor=config|display text=WebChat configuation}}
 *{{Link-SomewhereInThisVersion|manual=SDK|topic=WebChatService-combined|anchor=config|display text=WebChatService configuration}}
 *{{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=ChannelSelector configuration}}

@@ Line 143: / Line 143: @@
 Once you have entered all of the necessary configuration details, click the '''Launch''' button to launch Widgets.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Learn how to configure widgets and services.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Developer
 |Section={{Section

@@ Line 126: / Line 126: @@
 *View Genesys Widgets with your own configuration.
 *Copy the Configuration Script; for example, using the details you entered on the form, the configuration script is generated in the '''Need Configuration Script''' section. You can copy this script and use it in your website to launch Widgets.
-*Starting in the 9.0.008.03 version, use the Launcher tool to test and configure between the different API services available in Genesys, namely under PureEngage, PureEngageCloud and PureCloud.
+*Starting in the 9.0.008.03 version, use the Launcher tool to test and configure between the different API services available in Genesys, namely under PureEngage, GenesysEngage-cloud and PureCloud.
@@ Line 134: / Line 134: @@
 '''Enable Live Assist (EWT)'''<br />Select the check box next to '''Enable Live Assist (EWT)''' to enable the ChannelSelector plugin. Enter the Stats URL followed by the virtual queue names to fetch the Estimated Wait Time details. Refer to the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|display text=Channel Selector documentation}} for more information. To show Chat, SendMessage and CallUs channels in this plugin, please make sure that you select these plugins in this Launcher page.
-'''WebChat'''<br />Select the '''WebChat''' check box to enable WebChat. You must enter a URL. Other values are optional and self-explanatory.{{NoteFormat|Starting in the 9.0.008.03 version, WebChat supports PureEngage v3 API via the transports configuration section. You can test this in the Launcher tool using the WebChat [with Transport only] section under the PureEngageCloud tab.}}
+'''WebChat'''<br />Select the '''WebChat''' check box to enable WebChat. You must enter a URL. Other values are optional and self-explanatory.{{NoteFormat|Starting in the 9.0.008.03 version, WebChat supports PureEngage v3 API via the transports configuration section. You can test this in the Launcher tool using the WebChat [with Transport only] section under the GenesysEngage-cloud tab.}}
 '''CallUs'''<br />Select the check box next to '''Call Us''' and provide the configuration data. Note that you can select the '''Edit/Use Sample Config''' option to use sample configuration data, which you can edit it with your own detail data. Ideally, Call Us is shown in the Live Assist widget. It can also be launched with the <tt>CallUs.open</tt> bus command.
@@ Line 145: / Line 145: @@
 [[File:Launcher-PureEngage-9.0.008.03.png|thumbnail|center|Launcher tool for PureEngage API (click to enlarge)]]
-[[File:Launcher-PureEngageCloud-9.0.008.03.png|thumbnail|center|Launcher tool for PureEngageCloud API (click to enlarge)]]
+[[File:Launcher-GenesysEngage-cloud-9.0.008.03.png|thumbnail|center|Launcher tool for GenesysEngage-cloud API (click to enlarge)]]
 |Status=No
 }}
 }}

WID/Current/Developer/GWCConfig - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Chrissy.forrest@genesys.com: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "PureEngageCloud" to "GenesysEngage-cloud"

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"