VM/Current/VMPEGuide/Planning - Revision history

WikiSysop at 14:30, October 13, 2022

2022-10-13T14:30:59Z

WikiSysop at 13:31, September 13, 2022

2022-09-13T13:31:25Z

WikiSysop at 14:46, September 8, 2022

2022-09-08T14:46:32Z

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Corinneh: Published

2022-03-07T18:42:01Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:25Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Corinne.hicks@genesys.com: Published

2021-10-08T15:00:41Z

Published

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Corinne.hicks@genesys.com: Published

2021-06-30T19:28:11Z

Published

Corinne.hicks@genesys.com: Published

2021-06-30T19:23:27Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying Voice Microservices.
|LimitationsStatus=No
|HelmStatus=No
|HelmText=For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.

The following table lists the services included in Voice Microservices and identifies the Helm chart version associated with each service. For the Voicemail Service, see {{Link-SomewhereInThisVersion|manual=VMPEGuide|topic=PlanningVoicemail|display text=Before you begin}} in the ''Configure and deploy Voicemail'' section of this guide.

For information about the Tenant service, also included with Voice Microservices, see the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=TenantPEGuide|topic=Planning|display text=Tenant Service Private Edition Guide}}''.
{{{!}} class="wikitable"
!Service name
!Helm chart version
{{!}}-
{{!}}voice-agent
{{!}}voice-agent-9.0.xx.tgz
{{!}}-
{{!}}voice-callthread
{{!}}voice-callthread-9.0.xx.tgz
{{!}}-
{{!}}voice-config
{{!}}voice-config-9.0.xx.tgz
{{!}}-
{{!}}voice-dialplan
{{!}}voice-dialplan-9.0.xx.tgz
{{!}}-
{{!}}voice-ors
{{!}}voice-ors-9.0.xx.tgz
{{!}}-
{{!}}voice-registrar
{{!}}voice-registrar-9.0.xx.tgz
{{!}}-
{{!}}voice-rq
{{!}}voice-rq-9.0.xx.tgz
{{!}}-
{{!}}voice-sip
{{!}}voice-sip-9.0.xx.tgz
{{!}}-
{{!}}voice-sipfe
{{!}}voice-sipfe-9.0.xx.tgz
{{!}}-
{{!}}voice-sipproxy
{{!}}voice-sipproxy-9.0.xx.tgz
{{!}}}
|ThirdPartyStatus=No
|ThirdPartyText=For information about setting up your Genesys Engage cloud private edition platform, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software Requirements}}.

The following table lists the third-party prerequisites for Voice Microservices.
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=0d238336-2626-4954-8be3-2f1e16fdd0ce
}}{{SectionThirdPartyItem
|ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
}}{{SectionThirdPartyItem
|ThirdPartyItem=2afd763e-337c-47eb-8428-3bafcc89dbca
|Notes=The following features must be enabled in Consul:

*connectinject—to deploy sidecar containers in voice pods
*controller—to provide service intention functionality
*openshift—to set openshift specific permissions
*syncCatalog—to sync K8 services into Consul: set '''toK8S: false''' and '''addK8SNamespaceSuffix: false'''
*AcessControlList—to enable ACL, set '''manageSystemACLs: true'''
*storageclass—Set the storage class to pre-defined storage class
*TLS—to enable TLS, set '''enabled: true''' and follow the below steps commands to set up TLS
}}{{SectionThirdPartyItem
|ThirdPartyItem=2f69518e-33af-4c0f-adcc-a98e5427e5e0
}}
|StorageStatus=No
|StorageText={{Notices|Notice=PEComingSoon}}
|NetworkStatus=No
|NetworkText={{Notices|Notice=PEComingSoon}}
|BrowserStatus=No
|DependenciesStatus=No
|DependenciesText=For detailed information about the correct order of services deployment, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.
|GDPRStatus=Yes
|GDPRText====GDPR Support for SIP Voicemail===

{{Notices|Notice=PEComingSoon}}
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 129: / Line 129: @@
 !'''Voice Voicemail Service'''
 !Voice Tenant Service
 {{!}}-
 {{!}}'''Cross-region bandwidth'''
-{{!}}Connect to other region voicemail service to push mwi notification
+{{!}}Connect to other region Voicemail service to push MWI notification.
-{{!}}Connect to other region tenant
+{{!}}Need to connect to Tenant Service in other regions.
 {{!}}-
 {{!}}'''External connections'''
 {{!}}Redis, Storage Account
-{{!}}Redis, Kafka, postgres
+{{!}}Redis and Kafka: Supports secured (TLS) connection.
 {{!}}-
 {{!}}'''Pod Security Policy'''
@@ Line 157: / Line 157: @@
 {{!}}Not applicable
 {{!}}Not applicable
 {{!}}-
 {{!}}'''CNI for Direct Pod Routing'''

@@ Line 2: / Line 2: @@
 |DisplayName=Before you begin
 |Context=Find out what to do before deploying Voice Microservices.
 |LimitationsStatus=No
 |HelmStatus=No
@@ Line 34: / Line 35: @@
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=2afd763e-337c-47eb-8428-3bafcc89dbca
-|Notes=For additional information, see {{Link-SomewhereInThisVersion|manual=VMPEGuide|topic=Deploy|anchor=DeployConsul|display text=Deploy Consul}}.
+|Notes=For additional information, see {{Link-SomewhereInThisVersion|manual=VMPEGuide|topic=DeployConsul|display text=Voice services configuration in Consul}}.
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=2f69518e-33af-4c0f-adcc-a98e5427e5e0

@@ Line 46: / Line 46: @@
 |DependenciesText=For detailed information about the correct order of services deployment, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.
 |GDPRStatus=No
-|GDPRText={{Notices|Notice=PEComingSoon}}
+|GDPRText=
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}

@@ Line 27: / Line 27: @@
 For information about the Tenant service, also included with Voice Microservices, see the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=TenantPEGuide|topic=Planning|display text=Tenant Service Private Edition Guide}}''.
 |ThirdPartyStatus=No
-|ThirdPartyText=For information about setting up your Genesys Engage cloud private edition platform, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software Requirements}}.
+|ThirdPartyText=For information about setting up your Genesys Multicloud CX private edition platform, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software Requirements}}.
 The following table lists the third-party prerequisites for Voice Microservices.

@@ Line 72: / Line 72: @@
 |DependenciesStatus=No
 |DependenciesText=For detailed information about the correct order of services deployment, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.
-|GDPRStatus=Yes
+|GDPRStatus=No
-|GDPRText====GDPR Support for SIP Voicemail===
+|GDPRText=<!--Customer data such as name, phone number, email address, bank details, and IP address are considered as Personally Identifiable Information (PII). Any information that is likely to identify an individual, or a combination of other held data to identify an individual is considered as PII.
 According to EU GDPR, when a customer: