WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Feature support and known limitations |TocName=Feature support |Context=Understand the differences between the Voice Microservices featur..."

2022-06-29T20:01:02Z

Created page with "{{Article |Standalone=No |DisplayName=Feature support and known limitations |TocName=Feature support |Context=Understand the differences between the Voice Microservices featur..."

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{{Article
|Standalone=No
|DisplayName=Feature support and known limitations
|TocName=Feature support
|Context=Understand the differences between the Voice Microservices features and functionality and on-premises voice architecture.
|ComingSoon=No
|Role=Administrator
|Section={{Section
|alignment=Vertical
|structuredtext=This page provides high-level information about functionality that is not supported or is only partially supported in Voice Microservices architecture in the cloud compared with the legacy on-premises deployments.
|Status=No
}}{{Section
|sectionHeading=Unsupported functionality in Voice Microservice architecture
|anchor=unsupported
|alignment=Vertical
|structuredtext=The following functionality was supported in legacy, on-premises voice architecture, but is not supported in the cloud-based Voice Microservices architecture:
{{ColumnFormat|cols=2|content=
*ACD queues
*Alternate routing for stranded calls
*Inter-Server Call Control (ISCC); that is, multi-site support
*"Nailed-up" connections
*Associating an ACD queue with a routing point
*Asterisk-based voicemail integration
*Call park/retrieve
*Call pickup
*NETANN-based call recording
*Media Server reliability NETANN
*Supervision of Routing Points (IVR supervision is supported instead)
*IP Multimedia Subsystem (IMS) integration
*Instant Messaging
*Presence from switches and endpoints
*Smart '''OtherDN''' handling
*Trunk capacity control
*Find Me Follow Me functionality
*Hunt Groups feature
*Preview interactions functionality
*E911 emergency gateway
*Remote supervision
*Class of Service (COS) functionality
*"Dummy" media session parameters (SDP)
*<tt>P-Access-Network-Info</tt> private header
*Remote server registration
*Shared Call Appearance (SCA)
*Do Not Disturb (DND) feature
*Opt-out call recording
*SDP codec filtering
*SIP TCP keep-alive mechanism (not supported at the SIP Proxy Service level)
*SIP-based agent login
*SIP phone Device Management functionality}}
|Status=No
}}{{Section
|sectionHeading=Limitations and constraints in Voice Microservice architecture
|anchor=limitations
|alignment=Vertical
|structuredtext=The following Voice Microservices features and functionality are supported in the cloud, but with some limitations or constraints:

*A consult call is always supervised.
*The only supported '''consult-user-data''' model is <tt>inherited</tt>.
*'''No Answer Supervision''' timeouts are fixed and not configurable.
*'''Wrap-up-time''' option configuration at the Route Point level is not supported.
*Authentication of outbound predictive calls (falls under the SIP Authentication feature).
*The Reason Code is not set when placing an agent in the Not Ready state on No-Answer Supervision.
*The Customer-on-Hold Privacy feature is disabled.
*Support for Mute/Unmute for two-party calls (disabled in static configuration).
|Status=No
}}
}}

VM/Current/VMPEGuide/FeatureSupport - Revision history

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Feature support and known limitations |TocName=Feature support |Context=Understand the differences between the Voice Microservices featur..."