VM/Current/VMPEGuide/ConfigureVoicemail - Revision history

WikiSysop at 08:31, March 27, 2023

2023-03-27T08:31:46Z

WikiSysop at 14:31, September 8, 2022

2022-09-08T14:31:29Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:44Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Valentina.petrov@genesys.com: Published

2021-07-01T19:45:54Z

Published

Corinne.hicks@genesys.com: Published

2021-06-30T19:23:27Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Configure the Voicemail Service
|TocName=Configure the Voicemail Service
|Context=Learn how to configure the Voicemail Service.
|ComingSoon=No
|Section={{Section
|sectionHeading=Override Helm chart values
|anchor=OverrideHelmValues
|alignment=Vertical
|structuredtext=For general information about overriding Helm chart values, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm Chart values}} in the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Genesys Engage Cloud Private Edition Guide}}''.

To assist you, Genesys provides override values for Voice Microservices in the Values.yaml file. If you need to change the default configuration, you must modify the Values file. The following section describes some common changes to these values.
===Overriding values.yaml for the Voicemail Service===
Common changes:<source lang="text">
#Configure the GWS Base URL
context:
...
envs:
...
gwsBaseUrl: <GWS URL> # sample URL https://<GWS_HOST>/auth/v3
...
</source>You can override the Voicemail Service values for the following parameters based on what kind of storage you're using.

For PV and PVCs, use the following example:<source lang="text">
#Blob Storage to be disabled and no value for mounts and volumes
blobStorage:
general:
mode: 'k8s | csi'
enabled: false
mounts:
volumes:

context:
...
envs:
...
storageInterface: "FileSystem"
voicemailHome: "/storage/data"
...
</source>For Azure Blob storage, use the following examples.

Azure Blob storage with the CSI driver:

#Store the Azure Blob storage account access keys into Key Vault with a key-value pair:
#*key=<storage account name>
#*value=<primary access key>
#Create a CSI driver from the Key Vault into the Kubernetes cluster with the name "keyvault-voice-voicemail-storage-csi-secrets".
#Do the following changes in values.yaml:
#:<source lang="text">
#Blob Storage is enabled
blobStorage:
general:
mode: 'k8s | csi' # Secrets needs to mounted via K8s or CSI driver
enabled: true
mounts:
- name: voicemail-secrets
readOnly: true
mountPath: "/opt/genesys/katana/voicemail/secret"
volumes:
- name: voicemail-secrets
csi:
driver: secrets-store.csi.k8s.io
readOnly: true
volumeAttributes:
secretProviderClass: keyvault-voice-voicemail-storage-csi-secrets

context:
...
envs:
...
storageInterface: "AzureBlob"
voicemailHome: ""
...
</source>

Azure Blob storage with a Kubernetes secret:

#Create a K8s secret cluster with the name "voicemail-storage-secrets" having a key-value pair:
#*key=<storage account name>
#*value=<primary access key>
#Do the following changes in '''values.yaml'''
#:<source lang="text">
#Blob Storage is enabled
blobStorage:
general:
mode: 'k8s | csi' # Secrets needs to mounted via K8s or CSI driver
enabled: true
mounts:
- name: voicemail-secrets
readOnly: true
mountPath: "/opt/genesys/katana/voicemail/secret"
volumes:
- name: voicemail-secrets

secret:
secretName: voicemail-storage-secrets

context:
...
envs:
...
storageInterface: "AzureBlob"
voicemailHome: ""
...
</source>

You can now run the Helm install to deploy a Voicemail Service.
|Status=No
}}
}}

@@ Line 10: / Line 10: @@
 |alignment=Vertical
 |structuredtext={{Notices|Notice=PEComingSoon}}
-<!--For general information about overriding Helm chart values, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm Chart values}} in the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Genesys Engage Cloud Private Edition Guide}}''.
+<!--For general information about overriding Helm chart values, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm Chart values}} in the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Genesys Multicloud CX Private Edition Guide}}''.
 To assist you, Genesys provides override values for Voice Microservices in the Values.yaml file. If you need to change the default configuration, you must modify the Values file. The following section describes some common changes to these values.

@@ Line 9: / Line 9: @@
 |anchor=OverrideHelmValues
 |alignment=Vertical
-|structuredtext={{Notices|Notice=PEComingSoon}}
+|structuredtext=For general information about overriding Helm chart values, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm Chart values}} in the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Genesys Multicloud CX Private Edition Guide}}''.
-<!--For general information about overriding Helm chart values, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm Chart values}} in the ''{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Genesys Multicloud CX Private Edition Guide}}''.
 To assist you, Genesys provides override values for Voice Microservices in the Values.yaml file. If you need to change the default configuration, you must modify the Values file. The following section describes some common changes to these values.
 ===Overriding values.yaml for the Voicemail Service===
 Common changes:<source lang="text">
@@ Line 24: / Line 26: @@
 </source>You can override the Voicemail Service values for the following parameters based on what kind of storage you're using.
 For PV and PVCs, use the following example:<source lang="text">
 #Blob Storage to be disabled and no value for mounts and volumes
@@ Line 40: / Line 43: @@
      voicemailHome: "/storage/data"
      ...
-</source>For Azure Blob storage, use the following examples.
+</source>
 Azure Blob storage with the CSI driver:
@@ Line 106: / Line 112: @@
      storageInterface: "AzureBlob"
      voicemailHome: ""
      ...
-</source>
+    storageInterface: "AWS_S3"
-You can now run the Helm install to deploy a Voicemail Service.-->
+#Configure the following parameters:
 |Status=No
 }}
 }}