WikiSysop at 22:00, June 30, 2022

2022-06-30T22:00:46Z

WikiSysop: Created page with "{{ArticleUnstructured |Standalone=No |DisplayName=Voice Microservices topics for event streaming |TocName=Topics |Context=Learn about the topics that Voice Microservices use f..."

2022-06-30T18:31:39Z

Created page with "{{ArticleUnstructured |Standalone=No |DisplayName=Voice Microservices topics for event streaming |TocName=Topics |Context=Learn about the topics that Voice Microservices use f..."

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{{ArticleUnstructured
|Standalone=No
|DisplayName=Voice Microservices topics for event streaming
|TocName=Topics
|Context=Learn about the topics that Voice Microservices use for event streaming.
}}
Voice Microservices use the following topics for event streaming:

*voice-agentstate
**To consume agent-related events, a client's consumer must subscribe to the voice-agentstate topic.
**The event key uses the "{tenant_id}:{agent_id}" template.
*voice-callthread
**To consume call-related events, a client's consumer must subscribe to the voice-callthread topic. Genesys recommends that you avoid using the '''callthread''' consumer group name for subscription.
**The event key uses the "{tenant_id}:{callthread_id}" template.

==Events stored in each topic==
This section lists the events for each Voice Microservices topic.

The word "group", where used in this documentation, does not refer to any part of the topic or event structure. The group names are used to collect together similar events based on the purpose of events and the type of information they convey.

===Events for the voice-agentstate topic===
For information about the events in the voice-agentstate topic, including event descriptions and specific event attributes, see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=AgentStateandDNEvents|display text=Agent state and DN events}}.

This is the list of events in the '''Agent state and DN''' group:
{{ColumnFormat|cols=3|content=
{{#cargo_query:
tables=PEEvent
|fields=CONCAT('[[',_pageName,'#',Event,'|',Event,']]')
|where=_pageName LIKE "{{#sub:{{FULLPAGENAME}}|0|-6}}%%" AND EventGroup = "Agent state and DN"
|format=ul
}}
}}

===Events for the voice-callthread topic===
For information about the events in the voice-callthread topic, including event descriptions and specific event attributes, see the following pages:

*{{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=CallHandlingTransferConferenceEvents|display text=Call handling and transfer/conference events}}
*{{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=CallRoutingEvents|display text=Call routing events}}
*{{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=CallTreatmentEvents|display text=Call treatment events}}

This is the list of events in the '''Call handling and transfer/conference''' group:
{{ColumnFormat|cols=3|content=
{{#cargo_query:
tables=PEEvent
|fields=CONCAT('[[',_pageName,'#',Event,'|',Event,']]')
|where=_pageName LIKE "{{#sub:{{FULLPAGENAME}}|0|-6}}%%" AND EventGroup = "Call handling and transfer/conference"
|format=ul
}}
}}

This is the list of events in the '''Call routing''' group:
{{ColumnFormat|cols=3|content=
{{#cargo_query:
tables=PEEvent
|fields=CONCAT('[[',_pageName,'#',Event,'|',Event,']]')
|where=_pageName LIKE "{{#sub:{{FULLPAGENAME}}|0|-6}}%%" AND EventGroup = "Call routing"
|format=ul
}}
}}

This is the list of events in the '''Call treatment''' group:
{{ColumnFormat|cols=3|content=
{{#cargo_query:
tables=PEEvent
|fields=CONCAT('[[',_pageName,'#',Event,'|',Event,']]')
|where=_pageName LIKE "{{#sub:{{FULLPAGENAME}}|0|-6}}%%" AND EventGroup = "Call treatment"
|format=ul
}}
}}

@@ Line 16: / Line 16: @@
 ==Events stored in each topic==
 This section lists the events for each Voice Microservices topic.
 The word "group", where used in this documentation, does not refer to any part of the topic or event structure. The group names are used to collect together similar events based on the purpose of events and the type of information they convey.

VM/Current/VMEventsandModels/Topics - Revision history

WikiSysop at 22:00, June 30, 2022

WikiSysop: Created page with "{{ArticleUnstructured |Standalone=No |DisplayName=Voice Microservices topics for event streaming |TocName=Topics |Context=Learn about the topics that Voice Microservices use f..."