https://all.docs.genesys.com/index.php?action=history&feed=atom&title=VM%2FCurrent%2FVMEventsandModels%2FCallRoutingEvents 2026-05-12T01:58:13Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallRoutingEvents&diff=124255&oldid=prev 2022-07-08T12:31:00Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 12:31, July 8, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l24" >Line 24:</td> <td colspan="2" class="diff-lineno">Line 24:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|EventGroup=Call routing</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; 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WikiSysop https://all.docs.genesys.com/index.php?title=VM/Current/VMEventsandModels/CallRoutingEvents&diff=123953&oldid=prev 2022-06-30T21:16:01Z

<p>Created page with &quot;{{ArticleSimplifiedWikiEdit |DisplayName=Call routing events |Context=Find information about the call routing events that Voice Microservices produce. }} Call routing events a...&quot;</p> <p><b>New page</b></p><div>{{ArticleSimplifiedWikiEdit<br /> |DisplayName=Call routing events<br /> |Context=Find information about the call routing events that Voice Microservices produce.<br /> }}<br /> Call routing events are stored in the voice-callthread topic.<br /> <br /> Voice Microservices support the following call routing events, which are described on this page. Click the attribute names in the tables below to see fuller descriptions of the attributes.<br /> {{AnchorDiv|EventList}}<br /> {{ColumnFormat|cols=3|content=<br /> {{#cargo_query:<br /> tables=PEEvent<br /> |fields=CONCAT('[[{{FULLPAGENAME}}#',Event,'|',Event,']]')<br /> |where=_pageName LIKE &quot;{{FULLPAGENAME}}&quot;<br /> |format=ul<br /> }}<br /> }}<br /> {{PEEvent<br /> |Event=EventRouteRequest<br /> |EventDesc=The call has been placed on the routing point specified by '''ThisDN''', and the switch is waiting for routing instructions.<br /> <br /> The '''PreviousConnID''' attribute must appear if a call with '''CallType'''=&lt;tt&gt;Consult&lt;/tt&gt; has been placed on a routing point.<br /> <br /> '''ThisDN''' and '''ThisQueue''' attributes must have equal values.<br /> |EventGroup=Call routing<br /> |OptionalAttrs=ANI, CallHistory, CollectedDigits, CustomerID, DNIS, Extensions, LastCollectedDigit, NetworkCallID, NetworkNodeID, OtherDN, OtherDNRole, OtherQueue, OtherTrunk, PreviousConnID, ThisTrunk, ThirdPartyDN, TransferredNetworkCallID, TransferredNetworkNodeID, UserData<br /> |MandatoryAttrs=CallID, CallThreadID, CallType, ConnID, Event, Server, ThisDN, ThisQueue, time<br /> }}<br /> {{PEEvent<br /> |Event=EventRouteUsed<br /> |EventDesc=The call has been routed as requested in the function &lt;tt&gt;TRouteCall()&lt;/tt&gt; or has been default routed by the switch after the routing timeout has expired (that is, there was no routing instruction from the computer domain within the specified timeout).<br /> <br /> The '''ThirdPartyDN''' attribute specifies the destination DN or dialing number. It is:<br /> *Mandatory if routing was done by Voice Microservices.<br /> *Absent if the call was rejected. Optional in other cases.<br /> <br /> For the EventRouteUsed event, '''ThirdPartyDNRole'''=&lt;tt&gt;Destination&lt;/tt&gt;.<br /> <br /> The '''OtherDN''' attribute is used to specify the target party when the forward feature is in progress.<br /> <br /> '''ThisDN''' and '''ThisQueue''' attributes must have equal values.<br /> |EventGroup=Call routing<br /> |OptionalAttrs=ANI, CallHistory, CallState, CustomerID, DNIS, Extensions, NetworkCallID, NetworkNodeID, Reasons, ReferenceID, ThirdPartyDN, OtherDN, ThirdPartyDNRole, ThisTrunk, TransferredNetworkCallID, TransferredNetworkNodeID, UserData<br /> |MandatoryAttrs=CallID, CallThreadID, CallType, ConnID, Event, Server, ThisDN, ThisQueue, time<br /> }}</div>

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