WikiSysop at 18:46, June 30, 2022

2022-06-30T18:46:15Z

WikiSysop: Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Event attributes |Context=Learn about the attributes that make up the events. }} {{AnchorDiv|EventAttrList}} {{ColumnFormat|cols=3|con..."

2022-06-30T18:31:23Z

Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Event attributes |Context=Learn about the attributes that make up the events. }} {{AnchorDiv|EventAttrList}} {{ColumnFormat|cols=3|con..."

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{{ArticleSimplifiedWikiEdit
|DisplayName=Event attributes
|Context=Learn about the attributes that make up the events.
}}
{{AnchorDiv|EventAttrList}}
{{ColumnFormat|cols=3|content=
{{#cargo_query:
tables=PEEventAttr
|fields=CONCAT('[[{{FULLPAGENAME}}#',EventAttr,'|',EventAttr,']]')
|where=_pageName LIKE "{{FULLPAGENAME}}"
|format=ul
}}
}}

{{PEEventAttr
|EventAttr=Agent ID
|AttrShortDesc=This parameter uniquely identifies the ACD agent.
|AttrLongDesc=This parameter uniquely identifies the ACD agent.
}}
{{PEEventAttr
|EventAttr=AgentWorkMode
|AttrShortDesc=This attribute indicates the agent/supervisor-related current work mode.
|AttrLongDesc=This attribute indicates the agent/supervisor-related current work mode.
}}
{{PEEventAttr
|EventAttr=ANI
|AttrShortDesc=Automatic Number Identification. Indicates the telephony-company charge number.
|AttrLongDesc=Automatic Number Identification. Indicates the telephony-company charge number.
}}
{{PEEventAttr
|EventAttr=CallHistory
|AttrShortDesc=Information about transferring/routing of the call through a multisite contact center network.
|AttrLongDesc=Information about transferring/routing of the call through a multisite contact center network. Typically used to keep track of a call in multisite contact centers.
}}
{{PEEventAttr
|EventAttr=CallID
|AttrShortDesc=This attribute contains the call identification provided by the switch, which uniquely identifies a call.
|AttrLongDesc=This attribute contains the call identification provided by the switch, which uniquely identifies a call. As opposed to '''ConnID''' that is assigned by Voice Microservices, '''CallID''' is created by the switch when the incoming call arrives, or when agent/system out-dial calls are created. The attribute must be present if the switch generates and distributes the corresponding parameter to Voice Microservices. ('''CallID''' is zero as long as the switch does not provide that information to Voice Microservices.)
}}
{{PEEventAttr
|EventAttr=CallState
|AttrShortDesc=The current status of the call the event relates to.
|AttrLongDesc=The current status of the call the event relates to.
}}
{{PEEventAttr
|EventAttr=CallThreadID
|AttrShortDesc=The call thread identifier of the call.
|AttrLongDesc=The call thread identifier of the call.
}}
{{PEEventAttr
|EventAttr=CallType
|AttrShortDesc=The type of call in question.
|AttrLongDesc=The type of call in question.
}}
{{PEEventAttr
|EventAttr=Cause
|AttrShortDesc=For network calls, the reason for transitions to certain states — <tt>Routing</tt> and <tt>NoParty</tt>.
|AttrLongDesc=For network calls, the reason for transitions to certain states — <tt>Routing</tt> and <tt>NoParty</tt>. This helps clarify delivery failure, such as <tt>Busy</tt> or <tt>NoAnswer</tt>.
}}
{{PEEventAttr
|EventAttr=CollectedDigits
|AttrShortDesc=A pointer to the digits that have been collected from the calling party.
|AttrLongDesc=A pointer to the digits that have been collected from the calling party.
}}
{{PEEventAttr
|EventAttr=ConnID
|AttrShortDesc=A current connection identifier of the call to which this event relates.
|AttrLongDesc=A current connection identifier of the call to which this event relates. 
'''Connection ID structure''' 
{{{!}}
{{!}}'''Byte'''
{{!}}colspan="8" {{!}} '''Bits'''
{{!}}-
{{!}}
{{!}}0
{{!}}1
{{!}}2
{{!}}3
{{!}}4
{{!}}5
{{!}}6
{{!}}7
{{!}}-
{{!}}0
{{!}}colspan="2" {{!}} Reserved
{{!}}colspan="6" {{!}} Global Server Identifier
{{!}}-
{{!}}1
{{!}}colspan="8" {{!}} Global Server Identifier
{{!}}-
{{!}}2
{{!}}colspan="8" {{!}} Local Connection Identifier
{{!}}-
{{!}}3
{{!}}colspan="8" {{!}} Local Connection Identifier
{{!}}-
{{!}}4
{{!}}colspan="8" {{!}} Local Connection Identifier
{{!}}-
{{!}}5
{{!}}colspan="8" {{!}} Local Connection Identifier
{{!}}-
{{!}}6
{{!}}colspan="8" {{!}} Local Connection Identifier
{{!}}-
{{!}}7
{{!}}colspan="8" {{!}} Local Connection Identifier
{{!}}}

'''ConnID Parameters''' 
Reserved (bits 0 and 1): Bits reserved for future usage.

Global Server Identifier (bits 2-15): 0 is a global server identifier.

Local Connection Identifier (bits 16-63): Local identifier of the call this event relates to.
}}
{{PEEventAttr
|EventAttr=CustomerID
|AttrShortDesc=A pointer to the string containing the assigned Customer (Tenant) identifier through which the processing of the call was initiated.
|AttrLongDesc=A pointer to the string containing the assigned Customer (Tenant) identifier through which the processing of the call was initiated. The attribute must be present in every event for a multitenant contact center.
}}
{{PEEventAttr
|EventAttr=DNIS
|AttrShortDesc=The directory number to which the inbound call has been made.
|AttrLongDesc=Directory Number Information Service. The directory number to which the inbound call has been made.
}}
{{PEEventAttr
|EventAttr=ErrorCode
|AttrShortDesc=This attribute contains a value that indicates why a client request failed.
|AttrLongDesc=This attribute contains a value that indicates why a client request failed.
}}
{{PEEventAttr
|EventAttr=ErrorMessage
|AttrShortDesc=A pointer to the character string containing additional information about an error.
|AttrLongDesc=A pointer to the character string containing additional information about an error.
}}
{{PEEventAttr
|EventAttr=Extensions
|AttrShortDesc=A pointer to an additional data structure that takes into account switch-specific features that cannot be described by the other parameters in an event or a request.
|AttrLongDesc=A pointer to an additional data structure that takes into account switch-specific features that cannot be described by the other parameters in an event or a request. Extensions that are specific to particular events are noted with their event information in the Events section. Some extensions for requests permit tuning of Voice Microservices operations.

If present, the '''Extensions''' attribute can include a <tt>ReasonCode</tt> value specifically used to communicate hardware reasons.
}}

{{PEEventAttr
|EventAttr=id
|AttrShortDesc=The event name.
|AttrLongDesc=The event name.
}}
{{PEEventAttr
|EventAttr=InfoStatus
|AttrShortDesc=The <tt>InfoType</tt> information about the telephony object specified by '''ThisDN''' and/or '''ThisQueue'''.
|AttrLongDesc=The <tt>InfoType</tt> information about the telephony object specified by '''ThisDN''' and/or '''ThisQueue'''.
}}
{{PEEventAttr
|EventAttr=LastCollectedDigit
|AttrShortDesc=The last digit collected from the calling party.
|AttrLongDesc=The last digit collected from the calling party.
}}
{{PEEventAttr
|EventAttr=MonitorNextCallType
|AttrShortDesc=Indicates whether to monitor one (MonitorOneCall (0)) or all (MonitorAllCalls (1)) of the next calls.
|AttrLongDesc=
}}
{{PEEventAttr
|EventAttr=NetworkCallID
|AttrShortDesc=In the case of network routing, the call identifier assigned by the switch where the call initially arrived.
|AttrLongDesc=In the case of network routing, the call identifier assigned by the switch where the call initially arrived.
}}
{{PEEventAttr
|EventAttr=NetworkNodeID
|AttrShortDesc=In the case of network routing, the identifier of the switch where the call initially arrived.
|AttrLongDesc=In the case of network routing, the identifier of the switch where the call initially arrived.
}}
{{PEEventAttr
|EventAttr=OtherDN
|AttrShortDesc=The directory number of the second most significant telephony object (except an ACD group or trunk group) with respect to the event in question.
|AttrLongDesc=The directory number of the second most significant telephony object (except an ACD group or trunk group) with respect to the event in question. The application does not have to be registered to this directory number to receive the event in question.
}}
{{PEEventAttr
|EventAttr=OtherDNRole
|AttrShortDesc=The role of the telephony object specified by '''OtherDN''' in the event in question.
|AttrLongDesc=The role of the telephony object specified by '''OtherDN''' in the event in question.
}}
{{PEEventAttr
|EventAttr=OtherQueue
|AttrShortDesc=The directory number of the second most significant ACD group with respect to the event in question.
|AttrLongDesc=The directory number of the second most significant ACD group with respect to the event in question.
}}
{{PEEventAttr
|EventAttr=OtherTrunk
|AttrShortDesc=The identifier of the second most significant trunk group with respect to the event in question.
|AttrLongDesc=The identifier of the second most significant trunk group with respect to the event in question.
}}
{{PEEventAttr
|EventAttr=PreviousConnID
|AttrShortDesc=This attribute links two associated calls.
|AttrLongDesc=This attribute links two associated calls. For example, events related to an original call include the connection ID of a consultation call; events related to a consultation call include the connection ID of the original call. For more information, see ConnID.

'''WARNING:''' 
When '''EventPartyChanged''' is generated for the party that is still only involved in an original call (that is, '''ConnID''' has not been changed during a two-step operation), the '''PreviousConnID''' attribute is equal to '''ConnID''' of the original call.
}}
{{PEEventAttr
|EventAttr=Reasons
|AttrShortDesc=A pointer to an additional data structure that provides reasons for and results of actions taken by the user of <tt>ThisDN</tt>.
|AttrLongDesc=A pointer to an additional data structure that provides reasons for and results of actions taken by the user of '''ThisDN'''. Any '''Reasons''' attribute that appears in an event is taken directly from the corresponding request (see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=Attributes|anchor=referenceIDtable|display text=ReferenceID in events that correspond to requests}}). There is no other source for the information found in the content of the '''Reasons''' attribute. That is, no '''Reasons''' attribute should be expected for an event that is unsolicited. An event with no reference ID has no identifiable request that prompted it. For more information, see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=Attributes|anchor=persistentreasons|display text=Persistent reasons}}.

Switch information of a similar nature to the Genesys '''Reasons''' attribute is sometimes available, but those switch reasons are passed in the '''Extensions''' attribute.

{{AnchorDiv|persistentreasons}}
====Persistent reasons====
There are times when the value of the '''Reasons''' attribute does not pertain to the most recent activity related to the DN or device in question. Such reasons are considered persistent or current. In particular, TQueryAddress and TRegisterAddress return the current reason for a DN. This allows applications to retrieve the state of a DN, with its associated reason, at the time of startup or restart and improves metrics quality and accuracy.

In any given instance, the value of the '''Reasons''' attribute is stored by Voice Microservices in a TKVList. Voice Microservices, however, do not control the context for this list. It therefore becomes the job of the application receiving this value as part of an event to interpret it appropriately. This is not always straightforward, since Voice Microservices only preserve one reason for a given DN at any given time.

Additionally, Voice Microservices store only reasons that arrive from successful requests. If you receive an error in response to, for instance, an <tt>AgentNotReady</tt> request (because the agent or DN could not be set to the <tt>Not Ready</tt> state), the reason that you passed with the request is not preserved, and the reason from the previous successful request is still active.

To erase a reason completely, applications need to pass an empty TKVList in a request (and receive successful confirmation). Requests with <tt>NULL</tt> as the reason do not affect the current reason.

To change a reason without changing the state of the agent or DN, you can send a request with a different reason several times.

Voice Microservices synchronize '''Reasons''' attributes with a backup system for use in failover, but there is no resynchronization of these attributes at the time of the backup system's reconnection.
}}
{{PEEventAttr
|EventAttr=ReferenceID
|AttrShortDesc=(Use is internal to Voice Microservices.) '''ReferenceID''' is the identifier generated by Voice Microservices or a <tt>TSetReferenceID()</tt> function call and attached to the request a client sends to Voice Microservices.
|AttrLongDesc=(Use is internal to Voice Microservices.) '''ReferenceID''' is the identifier generated by Voice Microservices or a <tt>TSetReferenceID()</tt> function call and attached to the request a client sends to Voice Microservices. Every time a client sends a request to Voice Microservices, it uses the current '''ReferenceID''' (increasing it by one each time). In response, Voice Microservices generate an event. The resulting event includes the same '''ReferenceID''' that was attached to the request only in the response to the client who initiated the request, as acknowledgment that the request has been fulfilled. If the request fails, '''EventError''' is sent only to the requestor.

For more information, see the following table, which lists the events in which you will find the '''ReferenceID''' corresponding to that found with the request that prompted its assignment initially.

{{AnchorDiv|referenceIDtable}}
'''ReferenceID in events that correspond to requests''' 
{{{!}}
{{!}}style="text-align:center;" {{!}} '''Request'''
{{!}}style="text-align:center;" {{!}} '''Event'''
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''General Requests'''
{{!}}-
{{!}}TOpenServer
{{!}}Not Applicable
{{!}}-
{{!}}TOpenServerEx
{{!}}Not Applicable
{{!}}-
{{!}}TDispatch
{{!}}Not Applicable
{{!}}-
{{!}}TCloseServer
{{!}}Not Applicable
{{!}}-
{{!}}TScanServer
{{!}}Not Applicable
{{!}}-
{{!}}TScanServerEx
{{!}}Not Applicable
{{!}}-
{{!}}TSetInputMask
{{!}}EventACK
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Registration Requests'''
{{!}}-
{{!}}TRegisterAddress a
{{!}}EventRegistered
{{!}}-
{{!}}TUnregisterAddress a
{{!}}EventUnregistered
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Call Handling Requests'''
{{!}}-
{{!}}TAnswerCall
{{!}}EventEstablished
{{!}}-
{{!}}TClearCall
{{!}}EventReleased
{{!}}-
{{!}}THoldCall
{{!}}EventHeld
{{!}}-
{{!}}TMakeCall
{{!}}EventDialing
{{!}}-
{{!}}TMakePredictiveCall
{{!}}EventDialing
{{!}}-
{{!}}TReleaseCall
{{!}}EventReleased
{{!}}-
{{!}}TRetrieveCall
{{!}}EventRetrieved
{{!}}-
{{!}}TRedirectCall
{{!}}EventReleased
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Transfer/Conference Requests'''
{{!}}-
{{!}}TInitiateConference
{{!}}EventDialing
{{!}}-
{{!}}TInitiateTransfer
{{!}}EventDialing
{{!}}-
{{!}}TCompleteConference
{{!}}EventReleased
{{!}}-
{{!}}TCompleteTransfer
{{!}}First arriving EventReleased
{{!}}-
{{!}}TDeleteFromConference
{{!}}EventPartyDeleted or EventReleased
{{!}}-
{{!}}TReconnectCall
{{!}}EventRetrieved
{{!}}-
{{!}}TMergeCalls
{{!}}EventReleased
{{!}}-
{{!}}TMuteTransfer
{{!}}EventDialing
{{!}}-
{{!}}TAlternateCall
{{!}}EventHeld
{{!}}-
{{!}}TSingleStepConference
{{!}}EventPartyAdded or EventRinging
{{!}}-
{{!}}TSingleStepTransfer
{{!}}EventReleased
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Call-Routing Requests'''
{{!}}-
{{!}}TRouteCall
{{!}}EventRouteUsed
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Call Treatment Requests'''
{{!}}-
{{!}}TApplyTreatment
{{!}}EventTreatmentApplied+ 
EventTreatmentEnd or 
EventTreatmentNotApplied
{{!}}-
{{!}}TGiveMusicTreatment
{{!}}EventTreatmentApplied
{{!}}-
{{!}}TGiveRingBackTreatment
{{!}}EventTreatmentApplied
{{!}}-
{{!}}TGiveSilenceTreatment
{{!}}EventTreatmentApplied
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''DTMF Requests'''
{{!}}-
{{!}}TCollectDigits
{{!}}EventDigitsCollected
{{!}}-
{{!}}TSendDTMF
{{!}}EventDTMFSent
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Voice-Mail Requests'''
{{!}}-
{{!}}TOpenVoiceFile
{{!}}EventVoiceFileOpened
{{!}}-
{{!}}TCloseVoiceFile
{{!}}EventVoiceFileClosed
{{!}}-
{{!}}TLoginMailBox
{{!}}EventMailBoxLogin
{{!}}-
{{!}}TLogoutMailBox
{{!}}EventMailBoxLogout
{{!}}-
{{!}}TPlayVoice
{{!}}EventVoiceFileEndPlay
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Agent and DN Feature Requests'''
{{!}}-
{{!}}TAgentLogin
{{!}}EventAgentLogin
{{!}}-
{{!}}TAgentLogout
{{!}}EventAgentLogout or EventQueueLogout
{{!}}-
{{!}}TAgentSetReady
{{!}}EventAgentReady
{{!}}-
{{!}}TAgentSetNotReady
{{!}}EventAgentNotReady
{{!}}-
{{!}}TCallSetForward
{{!}}EventForwardSet
{{!}}-
{{!}}TCallCancelForward
{{!}}EventForwardCancel
{{!}}-
{{!}}TMonitorNextCall
{{!}}EventMonitoringNextCall
{{!}}-
{{!}}TCancelMonitoring
{{!}}EventMonitoringCancelled
{{!}}-
{{!}}TSetMuteOff
{{!}}EventMuteOff
{{!}}-
{{!}}TSetMuteOn
{{!}}EventMuteOn
{{!}}-
{{!}}TListenDisconnect
{{!}}EventListenDisconnected
{{!}}-
{{!}}TListenReconnect
{{!}}EventListenReconnected
{{!}}-
{{!}}TSetDNDOn
{{!}}EventDNDOn
{{!}}-
{{!}}TSetDNDOff
{{!}}EventDNDOff
{{!}}-
{{!}}TSetMessageWaitingOn
{{!}}EventMessageWaitingOn
{{!}}-
{{!}}TSetMessageWaitingOff
{{!}}EventMessageWaitingOff
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Query Requests'''
{{!}}-
{{!}}TQueryAddress a
{{!}}EventAddressInfo
{{!}}-
{{!}}TQueryCall a
{{!}}EventPartyInfo
{{!}}-
{{!}}TQueryLocation a
{{!}}EventLocationInfo
{{!}}-
{{!}}TQueryServer a
{{!}}EventServerInfo
{{!}}-
{{!}}TQuerySwitch a
{{!}}EventSwitchInfo
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''User-Data Requests'''
{{!}}-
{{!}}TAttachUserData
{{!}}EventAttachedDataChanged
{{!}}-
{{!}}TUpdateUserData
{{!}}EventAttachedDataChanged
{{!}}-
{{!}}TDeleteUserData
{{!}}EventAttachedDataChanged
{{!}}-
{{!}}TDeleteAllUserData
{{!}}EventAttachedDataChanged
{{!}}-
{{!}}colspan="2" style="text-align:center;" {{!}} '''Special Requests'''
{{!}}-
{{!}}TReserveAgent
{{!}}EventAgentReserved
{{!}}-
{{!}}TSendUserEvent
{{!}}EventACK
{{!}}-
{{!}}TSendEvent
{{!}}EventACK
{{!}}-
{{!}}TSendEventEx
{{!}}EventACK
{{!}}-
{{!}}TSetCallAttributes
{{!}}EventCallInfoChanged
{{!}}-
{{!}}TPrivateService
{{!}}EventPrivateInfo or EventAck
{{!}}}
a Only the requestor will receive a notification of the event associated with this request.
}}
{{PEEventAttr
|EventAttr=Server
|AttrShortDesc=A unique identifier assigned by Voice Microservices to the connection between a client and Voice Microservices.
}}
{{PEEventAttr
|EventAttr=ThirdPartyDN
|AttrShortDesc=The directory number of the third most significant telephony object (except an ACD group or trunk group) with respect to the event in question.
|AttrLongDesc=The directory number of the third most significant telephony object (except an ACD group or trunk group) with respect to the event in question. The application does not have to be registered to this directory number to receive the event in question.
}}
{{PEEventAttr
|EventAttr=ThirdPartyDNRole
|AttrShortDesc=The role of the telephony object specified by '''ThirdPartyDN''' in the event in question.
|AttrLongDesc=The role of the telephony object specified by '''ThirdPartyDN''' in the event in question.
}}
{{PEEventAttr
|EventAttr=ThirdPartyQueue
|AttrShortDesc=The directory number of the third most significant ACD group with respect to the event in question.
|AttrLongDesc=The directory number of the third most significant ACD group with respect to the event in question.
}}
{{PEEventAttr
|EventAttr=ThisDN
|AttrShortDesc=The directory number of the most significant telephony object (except an ACD group or trunk group) with respect to the event in question.
|AttrLongDesc=The directory number of the most significant telephony object (except an ACD group or trunk group) with respect to the event in question. The application must be registered to this directory number to receive the event in question.
}}
{{PEEventAttr
|EventAttr=ThisDNRole
|AttrShortDesc=The role of the telephony object specified by '''ThisDN''' in the event in question.
|AttrLongDesc=The role of the telephony object specified by '''ThisDN''' in the event in question.
}}
{{PEEventAttr
|EventAttr=ThisQueue
|AttrShortDesc=The directory number of the most significant ACD group with respect to the event in question.
}}
{{PEEventAttr
|EventAttr=ThisTrunk
|AttrShortDesc=The identifier of the most significant trunk with respect to the event in question.
|AttrLongDesc=The identifier of the most significant trunk with respect to the event in question.
}}
{{PEEventAttr
|EventAttr=time
|AttrShortDesc=The structure specifies event generation time that is expressed in elapsed seconds and microseconds since 00:00 GMT, January 1, 1970 (zero hour).
}}
{{PEEventAttr
|EventAttr=TransferConnID
|AttrShortDesc=Containes the '''ConnID''' of the call for which transfer or conference was initiated.
|AttrLongDesc=
}}

{{PEEventAttr
|EventAttr=TreatmentParms
|AttrShortDesc=Contains parameters to be used for the treatment.
|AttrLongDesc=
}}
{{PEEventAttr
|EventAttr=TreatmentType
|AttrShortDesc=The type of treatment to be applied to the telephony object in question.
|AttrLongDesc=The type of treatment to be applied to the telephony object in question.
}}
{{PEEventAttr
|EventAttr=UserData
|AttrShortDesc=Specifies the pointer to the call-related user data.
|AttrLongDesc=Specifies the pointer to the call-related user data.
}}

@@ Line 208: / Line 208: @@
 |EventAttr=Reasons
 |AttrShortDesc=A pointer to an additional data structure that provides reasons for and results of actions taken by the user of <tt>ThisDN</tt>.
-|AttrLongDesc=A pointer to an additional data structure that provides reasons for and results of actions taken by the user of '''ThisDN'''. Any '''Reasons''' attribute that appears in an event is taken directly from the corresponding request (see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=Attributes|anchor=referenceIDtable|display text=ReferenceID in events that correspond to requests}}). There is no other source for the information found in the content of the '''Reasons''' attribute. That is, no '''Reasons''' attribute should be expected for an event that is unsolicited. An event with no reference ID has no identifiable request that prompted it. For more information, see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=Attributes|anchor=persistentreasons|display text=Persistent reasons}}.
+|AttrLongDesc=A pointer to an additional data structure that provides reasons for and results of actions taken by the user of '''ThisDN'''. Any '''Reasons''' attribute that appears in an event is taken directly from the corresponding request (see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=Attributes|anchor=referenceIDtable|display text=ReferenceID in events that correspond to requests}}). There is no other source for the information found in the content of the '''Reasons''' attribute. That is, no '''Reasons''' attribute should be expected for an event that is unsolicited. An event with no reference ID has no identifiable request that prompted it. <!--For more information, see {{Link-SomewhereInThisVersion|manual=VMEventsandModels|topic=Attributes|anchor=persistentreasons|display text=Persistent reasons}}.-->
 Switch information of a similar nature to the Genesys '''Reasons''' attribute is sometimes available, but those switch reasons are passed in the '''Extensions''' attribute.
+<!--
 {{AnchorDiv|persistentreasons}}
 ====Persistent reasons====
@@ Line 224: / Line 224: @@
 To change a reason without changing the state of the agent or DN, you can send a request with a different reason several times.
-Voice Microservices synchronize '''Reasons''' attributes with a backup system for use in failover, but there is no resynchronization of these attributes at the time of the backup system's reconnection.
+Voice Microservices synchronize '''Reasons''' attributes with a backup system for use in failover, but there is no resynchronization of these attributes at the time of the backup system's reconnection.-->
 }}
 {{PEEventAttr

VM/Current/VMEventsandModels/Attributes - Revision history

WikiSysop at 18:46, June 30, 2022

WikiSysop: Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Event attributes |Context=Learn about the attributes that make up the events. }} {{AnchorDiv|EventAttrList}} {{ColumnFormat|cols=3|con..."