WikiSysop at 18:46, August 25, 2022

2022-08-25T18:46:49Z

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Genesys Reporting |TocName=Reporting |Context=Learn about how to implement the Reporting Mixed Mode use case with your Genesys Engage env..."

2022-08-25T18:31:50Z

Created page with "{{Article |Standalone=No |DisplayName=Genesys Reporting |TocName=Reporting |Context=Learn about how to implement the Reporting Mixed Mode use case with your Genesys Engage env..."

New page

{{Article
|Standalone=No
|DisplayName=Genesys Reporting
|TocName=Reporting
|Context=Learn about how to implement the Reporting Mixed Mode use case with your Genesys Engage environment.
|ComingSoon=No
|Platform=GenesysEngage-onpremises
|Role=Administrator
|Section={{Section
|sectionHeading=Introduction to Reporting
|anchor=Introduction
|alignment=Vertical
|structuredtext==== Purpose ===
Solving the business need.

=== Advantages ===
The advantages of using Genesys Multicloud CX containers with your Genesys Engage environment.
|Status=No
}}{{Section
|sectionHeading=Prerequisites
|anchor=Prerequisites
|alignment=Vertical
|Status=No
}}{{Section
|sectionHeading=Architecture
|anchor=Architecture
|alignment=Vertical
|Status=No
}}{{Section
|sectionHeading=Configuring your Genesys Engage environment
|anchor=ConfigEngage
|alignment=Vertical
|Status=No
}}{{Section
|sectionHeading=Deployment and configuration of Multicloud CX containers
|anchor=Containers
|alignment=Vertical
|Status=No
}}{{Section
|sectionHeading=Connecting the components
|anchor=Connecting
|alignment=Vertical
|Status=No
}}{{Section
|sectionHeading=Troubleshooting
|anchor=Troubleshooting
|alignment=Vertical
|Status=No
}}
}}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Genesys Reporting
+|DisplayName=Historical Reporting / Genesys CX Insights
 |TocName=Reporting
 |Context=Learn about how to implement the Reporting Mixed Mode use case with your Genesys Engage environment.
@@ Line 12: / Line 12: @@
 |alignment=Vertical
 |structuredtext==== Purpose ===
-Solving the business need.
+To bring the modern Genesys CX Insights (GCXI) historical reporting solution to supervisors and administrators in contact centers with a Genesys Engage environment.
 === Advantages ===
-The advantages of using Genesys Multicloud CX containers with your Genesys Engage environment.
+You can deploy Genesys CX Insights using Genesys Multicloud CX containers, and experience all the same functionality you would enjoy if you deployed it as part of your Genesys Engage environment, with the added advantage that comes with cloud computing, such as easier scalability, simplified maintenance and security.
 |Status=No
 }}{{Section
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 |anchor=Prerequisites
 |alignment=Vertical
 |Status=No
 }}{{Section
@@ Line 26: / Line 28: @@
 |anchor=Architecture
 |alignment=Vertical
 |Status=No
 }}{{Section
@@ Line 31: / Line 38: @@
 |anchor=ConfigEngage
 |alignment=Vertical
 |Status=No
 }}{{Section
@@ Line 36: / Line 44: @@
 |anchor=Containers
 |alignment=Vertical
 |Status=No
 }}{{Section
@@ Line 41: / Line 54: @@
 |anchor=Connecting
 |alignment=Vertical
 |Status=No
 }}{{Section

User:Tgilchri/ReportingUseCase - Revision history

WikiSysop at 18:46, August 25, 2022

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Genesys Reporting |TocName=Reporting |Context=Learn about how to implement the Reporting Mixed Mode use case with your Genesys Engage env..."