User:Jumunn/test - Revision history

Jumunn at 14:59, August 12, 2020

2020-08-12T14:59:51Z

Jumunn at 14:59, August 12, 2020

2020-08-12T14:59:39Z

Jumunn at 18:50, June 19, 2020

2020-06-19T18:50:06Z

Jumunn: Created page with "{{ArticleUnstructured |DisplayName=All content - Genesys Engage cloud and cloud private edition |TocName=Genesys Engage Workspaces |Context=Find the content you need for Genes..."

2020-06-19T18:49:46Z

Created page with "{{ArticleUnstructured |DisplayName=All content - Genesys Engage cloud and cloud private edition |TocName=Genesys Engage Workspaces |Context=Find the content you need for Genes..."

New page

{{ArticleUnstructured
|DisplayName=All content - Genesys Engage cloud and cloud private edition
|TocName=Genesys Engage Workspaces
|Context=Find the content you need for Genesys Engage cloud and cloud private edition:
<ul>
<li>[[#User roles|User Roles]]</li>
<li>[[#Genesys Engage cloud use cases|Genesys Engage cloud use cases]]</li>
<li>[[#Products and applications|Products and applications]]</li>
</ul>
}}
==User roles==
----
{{#cargo_query:
tables=ContentAreaSection,MintyDocsProduct,PEC_User_Role_MasterList
|join on=ContentAreaSection.DisplayName=MintyDocsProduct.contentarea,MintyDocsProduct.workspace_id=PEC_User_Role_MasterList.Workspace
|fields=CONCAT('[[',MintyDocsProduct._pageName,'|',MintyDocsProduct.displayname,']]')=Workspace,definition=About,Icon_Image=Image
|named args=yes
|where=MintyDocsProduct._pageNamespace="0" AND ContentAreaSection.DisplayName="Genesys Engage Multicloud" AND (PEC_User_Role_MasterList.Role="Agent" OR PEC_User_Role_MasterList.Role="Supervisor" OR PEC_User_Role_MasterList.Role="Administrator" OR PEC_User_Role_MasterList.Role="Developer" )
|template=SiteMapRolePrint
|format=template
}}
<div style="clear: both"></div>
==Genesys Engage cloud use cases==
----
<div class="two-columns">{{#cargo_query:
tables=SMART_UseCase,SMART_Meta
|join on=SMART_UseCase.ID=SMART_Meta.ID
|fields=CONCAT('[[',SMART_UseCase._pageName,'|',SMART_Meta.Title,']]')=Workspace,Subtitle=About
|named args=yes
|where=Offering="PureEngageCloud" AND MintyDocsVersion="Current"|format=dynamic table
|format=dynamic table
|rows per page=100
|order by=SMART_Meta.ID
|template=SiteMapPrint
}}
</div>



==Products and applications==
----<div class="two-columns">{{#cargo_query:
tables=ContentAreaSection,MintyDocsProduct,PEC_User_Role_MasterList
|join on=ContentAreaSection.DisplayName=MintyDocsProduct.contentarea,MintyDocsProduct.workspace_id=PEC_User_Role_MasterList.Workspace
|fields=CONCAT('[[',MintyDocsProduct._pageName,'|',MintyDocsProduct.displayname,']]')=Workspace,definition=About
|named args=yes
|where=MintyDocsProduct._pageNamespace="0" AND (ContentAreaSection.DisplayName="Genesys Engage Multicloud" OR ContentAreaSection.DisplayName="Shared") AND PEC_User_Role_MasterList.Role IS NULL
|group by=MintyDocsProduct.workspace_id
|template=SiteMapPrint
|format=dynamic table
|rows per page=100
|order by=MintyDocsProduct.displayname
}}
</div>
__TOC__
{{#css:
#version-dropdown {display:none}
li {display:contents}
.mw-content-ltr ul, .mw-content-rtl .mw-content-ltr ul {margin: .3em 0 .6em 0em}
.p {font-size: inherit;font-weight: inherit}


}}

← Older revision		Revision as of 14:59, August 12, 2020
Line 1:		Line 1:
−	[[File:CTIURL1.png~~\|left~~]]	+	[[File:CTIURL1.png]]

	#Click the gear icon in the top right corner and then click '''Setup'''.		#Click the gear icon in the top right corner and then click '''Setup'''.

@@ Line 1: / Line 1: @@
-{{ArticleUnstructured
+[[File:CTIURL1.png|left]]
-==Products and applications==
+#Click the gear icon in the top right corner and then click '''Setup'''.
-----<div class="two-columns">{{#cargo_query:
+#Using the '''Quick Find''' field, search for and access the '''Call Centers''' setup page.
-tables=ContentAreaSection,MintyDocsProduct,PEC_User_Role_MasterList
+#Using the '''Import''' functionality, import the {{RepositoryTemp|lightning-callcenter.xml|279026421753|lightning-callcenter.xml}} file from your computer. If you have not already downloaded the file, download it from {{RepositoryTemp|lightning-callcenter.xml|279026421753|here}}.
-|join on=ContentAreaSection.DisplayName=MintyDocsProduct.contentarea,MintyDocsProduct.workspace_id=PEC_User_Role_MasterList.Workspace
+#From the '''All Call Centers''' list, click the Call Center you just imported. For example, '''GPlus9Lightning'''.
-|fields=CONCAT('[[',MintyDocsProduct._pageName,'|',MintyDocsProduct.displayname,']]')=Workspace,definition=About
+#Take the Adapter URL that you built at the beginning of this article and enter it in the '''CTI Adapter URL''' field. The domain name can be in one of two formats. If you do not have a unique tenant, the domain name includes a region:<br /

@@ Line 3: / Line 3: @@
 |TocName=Genesys Engage Workspaces
 |Context=Find the content you need for Genesys Engage cloud and cloud private edition:
-<ul>
+*[[#User roles|User Roles]]</li>
-<li>[[#User roles|User Roles]]</li>
+*[[#Genesys Engage cloud use cases|Genesys Engage cloud use cases]]</li>
-<li>[[#Genesys Engage cloud use cases|Genesys Engage cloud use cases]]</li>
+*[[#Products and applications|Products and applications]]</li>
 </ul>
 }}