UseCases/Current/PureConnect/EE10-C - Revision history

Ed.jamer@genesys.com: Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:16:33Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T21:06:56Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

Shane.landy@genesys.com: UCC: Fixed link in disclaimer

2020-12-14T14:00:48Z

UCC: Fixed link in disclaimer

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:03Z

Text replacement - "PureEngage" to "Genesys Engage"

Shlandy93 at 13:46, April 15, 2020

2020-04-15T13:46:04Z

Shlandy93 at 14:10, March 10, 2020

2020-03-10T14:10:47Z

Shlandy93 at 14:30, February 26, 2020

2020-02-26T14:30:37Z

Bgrenon: Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

2020-01-20T22:29:05Z

Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

Shlandy93: Created page with "{{SMART UseCase |ID=EE10-C |Title=Genesys Employee Schedule Preferences |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referenc..."

2019-10-29T12:26:10Z

Created page with "{{SMART UseCase |ID=EE10-C |Title=Genesys Employee Schedule Preferences |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referenc..."

New page

{{SMART UseCase
|ID=EE10-C
|Title=Genesys Employee Schedule Preferences
|Offering=PureConnect
|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://all.docs.genesys.com/UseCases/Current/PureEngage/EE10-C Genesys Employee Schedule Preferences (EE10-C) for PureEngage] product and use case as a Workforce Engagement Management option.
|SMART_HybridAssumptions={{SMART HybridAssumptions
|Hybrid_Assumption=V 1.0.0
}}
}}

@@ Line 3: / Line 3: @@
 |Title=Genesys Employee Schedule Preferences
 |Offering=PureConnect
-|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the {{Link-SomewhereInThisVersion|manual=GenesysEngage-onpremises|topic=EE10-C|display text=Genesys Employee Schedule Preferences (EE10-C) for Gxxx Exxx on-premises}} product and use case as a Workforce Engagement Management option.
+|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the {{Link-SomewhereInThisVersion|manual=GenesysEngage-onpremises|topic=EE10-C|display text=Genesys Employee Schedule Preferences (EE10-C) for Genesys Engage on-premises}} product and use case as a Workforce Engagement Management option.
 |PainPoints=Employee’s in modern contact centers wish to nominate overall preferences for daily work. Without the ability to specify individual preferences some employees can end up with undesirable schedules, leading to attrition and excessive shrinkage.
 |MaturityLevel=Consistent
 |DocVersion=V 1.0.0
 }}

@@ Line 3: / Line 3: @@
 |Title=Genesys Employee Schedule Preferences
 |Offering=PureConnect
-|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the {{Link-SomewhereInThisVersion|manual=GenesysEngage-onpremises|topic=EE10-C|display text=Genesys Employee Schedule Preferences (EE10-C) for Genesys Engage on-premises}} product and use case as a Workforce Engagement Management option.
+|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the {{Link-SomewhereInThisVersion|manual=GenesysEngage-onpremises|topic=EE10-C|display text=Genesys Employee Schedule Preferences (EE10-C) for Gxxx Exxx on-premises}} product and use case as a Workforce Engagement Management option.
 |PainPoints=Employee’s in modern contact centers wish to nominate overall preferences for daily work. Without the ability to specify individual preferences some employees can end up with undesirable schedules, leading to attrition and excessive shrinkage.
 |MaturityLevel=Consistent
 |DocVersion=V 1.0.0
 }}

@@ Line 3: / Line 3: @@
 |Title=Genesys Employee Schedule Preferences
 |Offering=PureConnect
-|SMART_Benefits=
+|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the {{Link-SomewhereInThisVersion|manual=GenesysEngage-onpremises|topic=EE10-C|display text=Genesys Employee Schedule Preferences (EE10-C) for Genesys Engage on-premises}} product and use case as a Workforce Engagement Management option.
 |PainPoints=Employee’s in modern contact centers wish to nominate overall preferences for daily work. Without the ability to specify individual preferences some employees can end up with undesirable schedules, leading to attrition and excessive shrinkage.
 |MaturityLevel=Consistent
 |DocVersion=V 1.0.0
 }}

@@ Line 4: / Line 4: @@
 |Offering=PureConnect
 |SMART_Benefits=
-|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://repository.docs.genesys.com/Draft:UseCases/Current/PureEngage/EE10-C Genesys Employee Schedule Preferences (EE10-C) for PureEngage] product and use case as a Workforce Engagement Management option.
+|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://repository.docs.genesys.com/Draft:UseCases/Current/Genesys Engage/EE10-C Genesys Employee Schedule Preferences (EE10-C) for Genesys Engage] product and use case as a Workforce Engagement Management option.
 |UCOverview=
 |UCSummary=

@@ Line 3: / Line 3: @@
 |Title=Genesys Employee Schedule Preferences
 |Offering=PureConnect
 |UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://repository.docs.genesys.com/Draft:UseCases/Current/PureEngage/EE10-C Genesys Employee Schedule Preferences (EE10-C) for PureEngage] product and use case as a Workforce Engagement Management option.
 |PainPoints=Employee’s in modern contact centers wish to nominate overall preferences for daily work. Without the ability to specify individual preferences some employees can end up with undesirable schedules, leading to attrition and excessive shrinkage.
 |DocVersion=V 1.0.0
 }}