UseCases/Current/GenesysEngage-onpremises/EE27 - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:47Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Shane.landy@genesys.com: UCC: Moved platform assumptions under general assumptions

2021-02-25T17:42:54Z

UCC: Moved platform assumptions under general assumptions

WikiSysop: WikiSysop moved page UseCases/Current/PureEngage/EE27 to UseCases/Current/GenesysEngage-onpremises/EE27: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:29:45Z

WikiSysop moved page UseCases/Current/PureEngage/EE27 to UseCases/Current/GenesysEngage-onpremises/EE27: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

WikiSysop: Text replacement - "PureEngage Cloud" to "Genesys Engage cloud"

2020-07-15T11:27:52Z

Text replacement - "PureEngage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

2020-07-15T11:19:31Z

Text replacement - "Genesys PureEngage" to "PureEngage"

Shlandy93 at 13:31, March 24, 2020

2020-03-24T13:31:58Z

Shlandy93 at 13:25, March 24, 2020

2020-03-24T13:25:22Z

Shlandy93 at 13:24, March 24, 2020

2020-03-24T13:24:40Z

Shlandy93 at 13:21, March 24, 2020

2020-03-24T13:21:35Z

Bgrenon: Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

2020-01-20T20:41:56Z

Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

@@ Line 12: / Line 12: @@
 |SellableItems=Genesys Workforce Management
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-* Use of the Genesys API within the Genesys Engage cloud environment requires a request to be made through Genesys Engage cloud Operations for the specific application to be developed.
+* Use of the Genesys API within the Genesys Multicloud CX environment requires a request to be made through Genesys Multicloud CX Operations for the specific application to be developed.
 |PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
 * The Third Party Systems in question must allow and support the desired integration.

@@ Line 30: / Line 30: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=N/A
 |GeneralAssumptions=Required Development Resources (one or more of the following):
 * Genesys Professional Services developer
-* Customer-provided developers
+*Genesys Professional Services developer
-* Third-Party System Integrator developer
+*Customer-provided developers
-|RequiresOr=EE01, EE02, EE26
+*Third-Party System Integrator developer
 |DocVersion=v 1.0.3
 }}

@@ Line 12: / Line 12: @@
 |SellableItems=Genesys Workforce Management
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-* Use of the Genesys API within the PureEngage Cloud environment requires a request to be made through PureEngage Cloud Operations for the specific application to be developed.
+* Use of the Genesys API within the Genesys Engage cloud environment requires a request to be made through Genesys Engage cloud Operations for the specific application to be developed.
 |PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
 * The Third Party Systems in question must allow and support the desired integration.

@@ Line 12: / Line 12: @@
 |SellableItems=Genesys Workforce Management
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-* Use of the Genesys API within the Genesys PureEngage Cloud environment requires a request to be made through Genesys PureEngage Cloud Operations for the specific application to be developed.
+* Use of the Genesys API within the PureEngage Cloud environment requires a request to be made through PureEngage Cloud Operations for the specific application to be developed.
 |PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
 * The Third Party Systems in question must allow and support the desired integration.

@@ Line 8: / Line 8: @@
 |PainPoints=*Interdependent data needed by more than one system does not match.
 *Excessive manual synchronization of data between Genesys WFM and more than one system
-|DesiredState=*<span class="NormalTextRun SCXP13021955" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Calibri,Calibri_MSFontService,Sans-Serif; font-size: 15.8px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; -ms-touch-select: none; -ms-user-select: text; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; touch-action: pan-x pan-y; vertical-align: 0.09px; -webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Develop integration between WFM and one or more third party systems with the Genesys WFM API</span>
+|DesiredState=*Develop integration between WFM and one or more third party systems with the Genesys WFM API
 |MaturityLevel=Differentiated
 |SellableItems=Genesys Workforce Management

← Older revision	Revision as of 11:29, July 15, 2020
(No difference)

@@ Line 1: / Line 1: @@
-{{SMART Meta
+{{SMART UseCase
-|SolutionCategory=EE
+|SMART_Benefits={{SMART Benefits
-|Solution=Workforce Engagement
+|UCBenefitID=Reduced Administration Costs
-|Title=Genesys WFM Third-Party Integration
+|UCBenefit=Real-time synchronization between WFM and payroll, CRM or HR systems eliminates data administration effort and reduces costs.
 }}
-{{SMART Canonical
+|UCOverview=Organizations often already have third-party systems that contain many of the same data elements that Genesys Workforce Management needs to perform its functions. These systems might include wage and time-off information found within a Human Resources (HR) or Payroll Management System. The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and the existing systems, allowing for automated synchronization between the two and eliminating the need for redundant data management.
-|BuyerPersonas=IT Administrator, Systems Administrator
+|UCSummary=The Genesys WFM API provides server-side integration between the Genesys Workforce Management solution and third-party systems.
-|QualifyingQuestions=# How much time do you spend performing redundant data management?
+|PainPoints=*Interdependent data needed by more than one system does not match.
-# What systems do you maintain that have interdependent data that need to match?
+*Excessive manual synchronization of data between Genesys WFM and more than one system
-# What systems do you maintain that need to synchronize with Genesys WFM?
+|DesiredState=*<span class="NormalTextRun SCXP13021955" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Calibri,Calibri_MSFontService,Sans-Serif; font-size: 15.8px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 0px; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; -ms-touch-select: none; -ms-user-select: text; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; touch-action: pan-x pan-y; vertical-align: 0.09px; -webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">Develop integration between WFM and one or more third party systems with the Genesys WFM API</span>
-|DataSheetImage=EE27 - genesys wfm third party integration - header (2).jpg
+|MaturityLevel=Differentiated
-|PlatformChallenge=Your organization has systems in place, like Human Resources or Payroll Management systems. The addition of a Workforce Management tool requires many of the same data elements that these systems use, which results in redundant data management. This causes frustration and unnecessary work for your IT personnel.
+|SellableItems=Genesys Workforce Management
-|PlatformSolution=The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and your existing systems, allowing automated synchronization of the two. This eliminates the need for redundant data management, resulting in improved system performance and happier IT personnel.
+|CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/4138e351-2d1f-4446-9e95-89eab85af9b3/0
+* Use of the Genesys API within the Genesys PureEngage Cloud environment requires a request to be made through Genesys PureEngage Cloud Operations for the specific application to be developed.
 }}
-{{SMART DataSheetFlow
+|BusinessLogic=N/A
-|Flow=Identify the data to synchronise
+|DistributionLogic=N/A
-}}
+|CustomerInterfaceRequirements=N/A
-{{SMART DataSheetFlow
+|AgentDeskRequirements=N/A
-|Flow=Confirm third party to provide access
+|RealTimeReporting=N/A
-}}
+|HistoricalReporting=N/A
-{{SMART DataSheetFlow
+|GeneralAssumptions=Required Development Resources (one or more of the following):
-|Flow=Define the appropriate methodology to use
+* Genesys Professional Services developer
-}}
+* Customer-provided developers
-{{SMART DataSheetFlow
+* Third-Party System Integrator developer
-|Flow=Create and implement the integration
+|RequiresOr=EE01, EE02, EE26
-}}
+|CloudAssumptionsAdditional=Required POR Approval
-{{SMART Benefits
+|DocVersion=v 1.0.3
 }}