UseCases/Current/GenesysEngage-onpremises/EE24 - Revision history

Shlandy93: UCC: Removed references to Multicloud CX

2022-11-08T16:16:24Z

UCC: Removed references to Multicloud CX

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T22:12:40Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:18:40Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:13:44Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T21:06:51Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

Shane.landy@genesys.com: UCC: Moved platform assumptions under general assumptions

2021-02-25T17:39:17Z

UCC: Moved platform assumptions under general assumptions

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:20Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: WikiSysop moved page UseCases/Current/PureEngage/EE24 to UseCases/Current/GenesysEngage-onpremises/EE24: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:29:02Z

WikiSysop moved page UseCases/Current/PureEngage/EE24 to UseCases/Current/GenesysEngage-onpremises/EE24: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

WikiSysop: Text replacement - "PureEngage [Pp]remises?" to "Genesys Engage on-premises"

2020-07-15T11:26:58Z

Text replacement - "PureEngage [Pp]remises?" to "Genesys Engage on-premises"

Bgrenon: Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

2020-01-20T22:44:13Z

Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

@@ Line 7: / Line 7: @@
 |UCBenefit=Conduct effective and measurable A/B testing of campaigns, providing confidence to iterate more quickly and improve response rates and Objectively correlate campaign or script content with sales outcomes and use to improve response rates.
 }}
-|UCIntro=This use case supports Genesys Multicloud CX and PureConnect as the Speech and Text Analytics product is supported to run on both platforms.
+|UCIntro=This use case also supports PureConnect as the Speech and Text Analytics product is supported to run on both platforms.
 |UCOverview=Organizations invest huge amounts of time and effort in developing and testing sales campaigns, agent sales scripts to support them, and training of agents to be effective.  When it comes to understanding what makes campaigns or agents effective in sales, however, they have very limited information available.
@@ Line 48: / Line 48: @@
 |BusinessLogic=See the [https://docs.genesys.com/Special:Repository/8.5.5%20SpeechMiner%20User%20Manual.pdf?id=87707030-0b26-4986-a2f9-f7e276db2a17 User Manual] for search and discovery functionality.
 |DistributionLogic=N/A
-|CustomerInterfaceRequirements=Customer Interface Requirements: Genesys Interaction Analytics is a browser-based user interface. Access control for specific roles (such as Quality Management, Analysts, Team Leaders, Administrators) is handled via User Security configuration.<span></span>
+|CustomerInterfaceRequirements=<span></span><br />
 |AgentDeskRequirements=Genesys Interaction Analytics is a browser-based user interface. Access control for specific employee roles can be configured and is handled via the User Security configuration.
@@ Line 56: / Line 54: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=Historical reporting is provided by templates in the SpeechMiner UI (business interface), which is part of the Genesys Interaction Analytics platform. A full copy of the reports available is documented in the [https://docs.genesys.com/Special:Repository/8.5.5%20SpeechMiner%20User%20Manual.pdf?id=87707030-0b26-4986-a2f9-f7e276db2a17 User Manual].
-|RequiresAll=EE22
+|DocVersion=v 1.2.4
-|GeneralAssumptions=Available for Genesys Multicloud CX on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
+|GeneralAssumptions=Available for Genesys on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
 Available for PureConnect Premise customers,via the "UConnector for PureConnect" which is a custom Professional Services asset.
@@ Line 84: / Line 82: @@
 Check with product team for specific dialects and planned dates for new languages.
-|DocVersion=v 1.2.3
+|RequiresAll=EE22
 }}

@@ Line 57: / Line 57: @@
 |HistoricalReporting=Historical reporting is provided by templates in the SpeechMiner UI (business interface), which is part of the Genesys Interaction Analytics platform. A full copy of the reports available is documented in the [https://docs.genesys.com/Special:Repository/8.5.5%20SpeechMiner%20User%20Manual.pdf?id=87707030-0b26-4986-a2f9-f7e276db2a17 User Manual].
 |RequiresAll=EE22
-|GeneralAssumptions=Available for Genesys Engage on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
+|GeneralAssumptions=Available for Genesys Multicloud CX on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
 Available for PureConnect Premise customers,via the "UConnector for PureConnect" which is a custom Professional Services asset.

@@ Line 57: / Line 57: @@
 |HistoricalReporting=Historical reporting is provided by templates in the SpeechMiner UI (business interface), which is part of the Genesys Interaction Analytics platform. A full copy of the reports available is documented in the [https://docs.genesys.com/Special:Repository/8.5.5%20SpeechMiner%20User%20Manual.pdf?id=87707030-0b26-4986-a2f9-f7e276db2a17 User Manual].
 |RequiresAll=EE22
-|GeneralAssumptions=Available for Gxxx Exxx on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
+|GeneralAssumptions=Available for Genesys Engage on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
 Available for PureConnect Premise customers,via the "UConnector for PureConnect" which is a custom Professional Services asset.

@@ Line 7: / Line 7: @@
 |UCBenefit=Conduct effective and measurable A/B testing of campaigns, providing confidence to iterate more quickly and improve response rates and Objectively correlate campaign or script content with sales outcomes and use to improve response rates.
 }}
-|UCIntro=This use case supports Genesys Engage and PureConnect as the Speech and Text Analytics product is supported to run on both platforms.
+|UCIntro=This use case supports Genesys Multicloud CX and PureConnect as the Speech and Text Analytics product is supported to run on both platforms.
 |UCOverview=Organizations invest huge amounts of time and effort in developing and testing sales campaigns, agent sales scripts to support them, and training of agents to be effective.  When it comes to understanding what makes campaigns or agents effective in sales, however, they have very limited information available.

@@ Line 57: / Line 57: @@
 |HistoricalReporting=Historical reporting is provided by templates in the SpeechMiner UI (business interface), which is part of the Genesys Interaction Analytics platform. A full copy of the reports available is documented in the [https://docs.genesys.com/Special:Repository/8.5.5%20SpeechMiner%20User%20Manual.pdf?id=87707030-0b26-4986-a2f9-f7e276db2a17 User Manual].
 |RequiresAll=EE22
-|GeneralAssumptions=Available for Genesys Engage on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
+|GeneralAssumptions=Available for Gxxx Exxx on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
 Available for PureConnect Premise customers,via the "UConnector for PureConnect" which is a custom Professional Services asset.

← Older revision	Revision as of 11:29, July 15, 2020
(No difference)

@@ Line 81: / Line 81: @@
 Check with product team for specific dialects and planned dates for new languages.
 |RequiresAll=EE22
-|PremiseAssumptionsAdditional=Available for PureEngage Premise customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
+|PremiseAssumptionsAdditional=Available for Genesys Engage on-premises customers for use with Genesys Interaction Recording and 3rd-party recording solutions.
 Available for PureConnect Premise customers,via the "UConnector for PureConnect" which is a custom Professional Services asset.
 |CloudAssumptionsAdditional=Text analytics is not available in Cloud,except for PureConnect Cloud customers.
 }}