UseCases/Current/GenesysEngage-onpremises/EE20 - Revision history

Shane.landy@genesys.com: UCC: Updated benefits to align with calculators

2021-02-12T14:55:01Z

UCC: Updated benefits to align with calculators

Shane.landy@genesys.com: UCC: Updated benefit name

2020-12-09T15:11:31Z

UCC: Updated benefit name

WikiSysop: WikiSysop moved page UseCases/Current/PureEngage/EE20 to UseCases/Current/GenesysEngage-onpremises/EE20: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:29:38Z

WikiSysop moved page UseCases/Current/PureEngage/EE20 to UseCases/Current/GenesysEngage-onpremises/EE20: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

Shlandy93 at 15:18, April 14, 2020

2020-04-14T15:18:20Z

Bgrenon: Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

2020-01-20T21:50:57Z

Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

Shlandy93 at 17:52, July 9, 2019

2019-07-09T17:52:33Z

Bgrenon: 1 revision imported

2019-04-24T12:24:05Z

1 revision imported

Shlandy93: Published

2019-04-24T12:24:04Z

Published

WikiSysop: 1 revision imported: Updating for Maturity Level

2019-04-22T13:10:43Z

1 revision imported: Updating for Maturity Level

Bgrenon: 1 revision imported

2019-04-22T10:00:00Z

1 revision imported

@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
-|UCBenefitID=Improved Employee Attrition
+|UCBenefitID=Reduced Employee Attrition
 |UCBenefit=Provide a structured measurement of employee development at each stage of the onboarding journey to ensure that each employee is receiving the correct level of knowledge and address any knowledge gaps automatically.
 }}{{SMART Benefits
@@ Line 11: / Line 7: @@
 |UCBenefit=Build a linear measurement of individual skills and knowledge so that Learning and Development functions can address any employee skill gaps immediately, before any impact to the customer.
 }}
 |UCSummary=Delivers the capability to conduct onboarding programs efficiently and track their progress across time, as well ensuring that agents are competent in the most time-effective manner.
 |PainPoints=* High turnover of recent hires
@@ Line 50: / Line 50: @@
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |RequiresAll=EE13
-|PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from <span>a standalone cloud</span>in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.
+|GeneralAssumptions=* Performance DNA solution is offered to On-Premise customers from a standalone cloudin a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.
 * KPI/Org data availability is mandatory for setting up the Performance DNA base configuration.
-|CloudAssumptionsAdditional=* <span><span>Performance DNA is</span><span></span>currently offered in a standalone cloud. A minimum of 200 agent seats are required to deploy a local standalone (independent) instance in the regions of the client.</span>
+|CloudAssumptionsAdditional=<span><span></span></span><span></span>
 |DocVersion=v 1.0.4
 }}

@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
-|UCBenefitID=Improved Employee Attrition Rate
+|UCBenefitID=Improved Employee Attrition
 |UCBenefit=Provide a structured measurement of employee development at each stage of the onboarding journey to ensure that each employee is receiving the correct level of knowledge and address any knowledge gaps automatically.
 }}{{SMART Benefits
@@ Line 7: / Line 11: @@
 |UCBenefit=Build a linear measurement of individual skills and knowledge so that Learning and Development functions can address any employee skill gaps immediately, before any impact to the customer.
 }}
 |UCSummary=Delivers the capability to conduct onboarding programs efficiently and track their progress across time, as well ensuring that agents are competent in the most time-effective manner.
 |PainPoints=* High turnover of recent hires

@@ Line 17: / Line 17: @@
 * Ability to identify individual knowledge gaps and automatically assign learning items for all new hirer.
 * Ability to measure and track success of training initiatives and coaching
 |SellableItems=No sellable items, Please reference prerequisits
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
@@ Line 47: / Line 48: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |RequiresAll=EE13
-|PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from a standalone cloud in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.
+|PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from <span>a standalone cloud</span>in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.
 * KPI/Org data availability is mandatory for setting up the Performance DNA base configuration.
-|CloudAssumptionsAdditional=* Performance DNA is currently offered in a standalone cloud. A minimum of 200 agent seats are required to deploy a local standalone (independent) instance in the regions of the client.
+|CloudAssumptionsAdditional=* <span><span>Performance DNA is</span><span></span>currently offered in a standalone cloud. A minimum of 200 agent seats are required to deploy a local standalone (independent) instance in the regions of the client.</span>
-* The Performance DNA team recommends that a pre-sales activity for gathering inputs on the KPI data needed by the customer be performed before deployment.
+<span></span>
 }}

@@ Line 47: / Line 47: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
-|SMART_HybridAssumptions={{SMART HybridAssumptions
+|DocVersion=v 1.0.4
 |RequiresAll=EE13
 |PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from a standalone cloud in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.

@@ Line 17: / Line 17: @@
 * Ability to identify individual knowledge gaps and automatically assign learning items for all new hirer.
 * Ability to measure and track success of training initiatives and coaching
 |SellableItems=No sellable items, Please reference prerequisits
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
@@ Line 48: / Line 47: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |SMART_HybridAssumptions={{SMART HybridAssumptions
-|Hybrid_Assumption=v 1.0.3
+|Hybrid_Assumption=v 1.0.4
 }}
 }}

← Older revision	Revision as of 11:29, July 15, 2020
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← Older revision	Revision as of 12:24, April 24, 2019
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@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
 |UCBenefitID=Improved Employee Attrition Rate
@@ Line 28: / Line 17: @@
 * Ability to identify individual knowledge gaps and automatically assign learning items for all new hirer.
 * Ability to measure and track success of training initiatives and coaching
-|CustomerInterfaceRequirements=N/A
+|MaturityLevel=Consistent
-|AgentDeskRequirements=Agents access the Performance DNA Web UI with a supported browser.
+|SellableItems=No sellable items, Please reference prerequisits
-See [https://docs.genesys.com/Documentation/System/latest/SOE/Welcome Supported Operating Environment Guide] for specific browser support.
+|CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-|RealTimeReporting=N/A
+* The full use case outlined here is available in the cloud.
-|HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
+|PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
 |BusinessImageFlow={{SMART BusinessImageFlow
 |BusinessFlow=The following diagram shows the business flow of the use case:
@@ Line 51: / Line 43: @@
 * Sets up business rules to auto-assign the onboarding assessments to all new employees.
 |DistributionLogic=N/A
 }}

← Older revision	Revision as of 13:10, April 22, 2019
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← Older revision	Revision as of 10:00, April 22, 2019
(No difference)