UseCases/Current/GenesysEngage-onpremises/EE19 - Revision history

Shane.landy@genesys.com: UCC: Moved platform assumptions under general assumptions

2021-02-25T17:37:50Z

UCC: Moved platform assumptions under general assumptions

WikiSysop: WikiSysop moved page UseCases/Current/PureEngage/EE19 to UseCases/Current/GenesysEngage-onpremises/EE19: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:29:41Z

WikiSysop moved page UseCases/Current/PureEngage/EE19 to UseCases/Current/GenesysEngage-onpremises/EE19: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

Shlandy93 at 15:17, April 14, 2020

2020-04-14T15:17:12Z

Bgrenon: Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

2020-01-20T21:06:15Z

Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

Shlandy93 at 17:45, July 9, 2019

2019-07-09T17:45:56Z

Bgrenon: 1 revision imported

2019-04-24T12:24:04Z

1 revision imported

Shlandy93: Published

2019-04-24T12:24:04Z

Published

WikiSysop: 1 revision imported: Updating for Maturity Level

2019-04-22T13:10:42Z

1 revision imported: Updating for Maturity Level

Bgrenon: 1 revision imported

2019-04-22T10:00:00Z

1 revision imported

Bgrenon: 1 revision imported

2018-08-22T18:22:53Z

1 revision imported

@@ Line 49: / Line 49: @@
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |RequiresAll=EE13
-|PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from<span>a standalone cloud</span> in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.
+|GeneralAssumptions=* Performance DNA solution is offered to On-Premise customers froma standalone cloud in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.
-* KPI/Org data availability is mandatory for setting up the Performance DNA base configuration.<br />
+* KPI/Org data availability is mandatory for setting up the Performance DNA base configuration.
-|CloudAssumptionsAdditional=* <span><span>Performance DNA is</span><span></span>currently offered in a standalone cloud. A minimum of 200 agent seats are required to deploy a local standalone (independent) instance in the regions of the client.</span>
+|CloudAssumptionsAdditional=<span><span></span></span><span></span>
 |DocVersion=v 1.0.4
 }}

@@ Line 22: / Line 22: @@
 * The ability to easily build, change and manage an employee certification program and track individual employee progress
 * Quickly and cost effective deploy a compliance program across the enterprise
 |SellableItems=No sellable items, Please reference prerequisits
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
@@ Line 47: / Line 48: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |DocVersion=v 1.0.4
 }}

@@ Line 47: / Line 47: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
-|SMART_HybridAssumptions={{SMART HybridAssumptions
+|DocVersion=v 1.0.4
 |RequiresAll=EE13
 |PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from a standalone cloud in a Cloud-only supporting Hybrid Architecture. A minimum of 200 agent seats is required to deploy a local standalone (independent) instance.

@@ Line 22: / Line 22: @@
 * The ability to easily build, change and manage an employee certification program and track individual employee progress
 * Quickly and cost effective deploy a compliance program across the enterprise
 |SellableItems=No sellable items, Please reference prerequisits
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
@@ Line 48: / Line 47: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |SMART_HybridAssumptions={{SMART HybridAssumptions
-|Hybrid_Assumption=v 1.0.3
+|Hybrid_Assumption=v 1.0.4
 }}
 }}

@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
 |UCBenefitID=Reduced Administration Costs
@@ Line 31: / Line 22: @@
 * The ability to easily build, change and manage an employee certification program and track individual employee progress
 * Quickly and cost effective deploy a compliance program across the enterprise
-|CustomerInterfaceRequirements=N/A
+|MaturityLevel=Consistent
-|AgentDeskRequirements=Agents access the Performance DNA Web UI with a supported browser.
+|SellableItems=No sellable items, Please reference prerequisits
-See [https://docs.genesys.com/Documentation/System/latest/SOE/Welcome Supported Operating Environment Guide] for specific browser support.
+|CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-|RealTimeReporting=N/A
+* The full use case outlined here is available in the cloud.
-|HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
+|PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
 |BusinessImageFlow={{SMART_BusinessImageFlow|BusinessFlow=The following diagram shows the business flow of the use case:
 |BusinessImage=https://www.lucidchart.com/documents/edit/6f6afd38-ecd7-4473-8109-306b74e5259a/0-->|BusinessFlowDescription=# Complete Performance DNA base configuration, including:
@@ Line 51: / Line 43: @@
 *Sets up business rules to auto-assign the designated assessments to the agent target group.
 |DistributionLogic=N/A
 }}

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