UseCases/Current/GenesysEngage-onpremises/EE15 - Revision history

Shane.landy@genesys.com: UCC: Updated benefits to align with calculators

2021-02-12T14:53:52Z

UCC: Updated benefits to align with calculators

Shane.landy@genesys.com: UCC: Updated benefit name

2020-12-09T15:09:56Z

UCC: Updated benefit name

WikiSysop: WikiSysop moved page UseCases/Current/PureEngage/EE15 to UseCases/Current/GenesysEngage-onpremises/EE15: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:29:29Z

WikiSysop moved page UseCases/Current/PureEngage/EE15 to UseCases/Current/GenesysEngage-onpremises/EE15: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

Shlandy93 at 14:59, April 14, 2020

2020-04-14T14:59:38Z

Bgrenon: Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

2020-01-20T21:26:17Z

Text replacement - "\|SMART_HybridAssumptions={{SMART HybridAssumptions \|Hybrid_Assumption=(.*) }}" to "|DocVersion=$1"

Shlandy93 at 17:37, July 9, 2019

2019-07-09T17:37:08Z

Bgrenon: 1 revision imported

2019-04-24T12:24:15Z

1 revision imported

Shlandy93: Published

2019-04-24T12:24:14Z

Published

WikiSysop: 1 revision imported: Updating for Maturity Level

2019-04-22T13:10:53Z

1 revision imported: Updating for Maturity Level

PLeprieult: Created page with "{{SMART UseCase |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Administration Costs |UCBenefit=Employees manage their development plans online, reducing administration..."

2019-04-22T10:00:00Z

Created page with "{{SMART UseCase |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Administration Costs |UCBenefit=Employees manage their development plans online, reducing administration..."

@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
 |UCBenefitID=Reduced Administration Costs
 |UCBenefit=Employees manage their development plans online, reducing administration overhead.
 }}{{SMART Benefits
-|UCBenefitID=Improved Employee Attrition
+|UCBenefitID=Reduced Employee Attrition
 |UCBenefit=Employees with clear and defined personalized development plans feel valued and are less likely to leave.
 }}{{SMART Benefits
@@ Line 16: / Line 10: @@
 |UCBenefit=Individual development plans are aligned with overall organization goals and can be continually reviewed to align performance.
 }}
 |UCSummary=Delivers the capability to the manager to build an employee journey with objectives and targets to be met and to track it across time.
 |PainPoints=* Ineffective processes for managing Performance Reviews –Process to measure the Personal Development Plans of employees is either manual or not aligned to KPIs
@@ Line 55: / Line 55: @@
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |RequiresOr=EE14, EE16
-|PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from a Standalone Cloud in a Cloud-only supporting Hybrid Architecture.
+|GeneralAssumptions=* Performance DNA solution is offered to On-Premise customers from a Standalone Cloud in a Cloud-only supporting Hybrid Architecture.
 * Performance DNA requires a minimum of 200 agent seats are required to deploy a local standalone (independent) instance.
 * KPI/Org data availability is mandatory for setting up the Performance DNA base configuration.
-|CloudAssumptionsAdditional=* <span><span>Performance DNA</span><span></span>currently is offered in a standalone cloud. A minimum of 200 agent seats are required to deploy a local standalone (independent) instance in the regions of the client.</span>
+|CloudAssumptionsAdditional=<span><span></span></span><span></span>
 |DocVersion=v 1.0.4
 }}

@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
 |UCBenefitID=Reduced Administration Costs
 |UCBenefit=Employees manage their development plans online, reducing administration overhead.
 }}{{SMART Benefits
-|UCBenefitID=Improved Employee Attrition Rate
+|UCBenefitID=Improved Employee Attrition
 |UCBenefit=Employees with clear and defined personalized development plans feel valued and are less likely to leave.
 }}{{SMART Benefits
@@ Line 10: / Line 16: @@
 |UCBenefit=Individual development plans are aligned with overall organization goals and can be continually reviewed to align performance.
 }}
 |UCSummary=Delivers the capability to the manager to build an employee journey with objectives and targets to be met and to track it across time.
 |PainPoints=* Ineffective processes for managing Performance Reviews –Process to measure the Personal Development Plans of employees is either manual or not aligned to KPIs

@@ Line 23: / Line 23: @@
 * Able to delivery effective and targeted learning quickly based on each employees knowledge gaps.
 * Have a centralize platform to track employee skills and capability across the entire employee journey.
 |SellableItems=No sellable items, Please see prerequisits
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
@@ Line 52: / Line 53: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |RequiresOr=EE14, EE16
 |PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from a Standalone Cloud in a Cloud-only supporting Hybrid Architecture.
@@ Line 60: / Line 60: @@
 <span></span>
 * <span>The Performance DNA team recommends that a pre-sales activity for gathering inputs on the KPI data needed by the customer be performed before deployment.</span>
 }}

@@ Line 52: / Line 52: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
-|SMART_HybridAssumptions={{SMART HybridAssumptions
+|DocVersion=v 1.0.4
 |RequiresOr=EE14, EE16
 |PremiseAssumptionsAdditional=* Performance DNA solution is offered to On-Premise customers from a Standalone Cloud in a Cloud-only supporting Hybrid Architecture.

@@ Line 23: / Line 23: @@
 * Able to delivery effective and targeted learning quickly based on each employees knowledge gaps.
 * Have a centralize platform to track employee skills and capability across the entire employee journey.
 |SellableItems=No sellable items, Please see prerequisits
 |CloudAssumptionsAdditional_Sales=Capabilities Assumption:
@@ Line 53: / Line 52: @@
 |RealTimeReporting=N/A
 |HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
 |SMART_HybridAssumptions={{SMART HybridAssumptions
-|Hybrid_Assumption=v 1.0.3
+|Hybrid_Assumption=v 1.0.4
 }}
 }}

← Older revision	Revision as of 11:29, July 15, 2020
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← Older revision	Revision as of 12:24, April 24, 2019
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← Older revision	Revision as of 13:10, April 22, 2019
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@@ Line 1: / Line 1: @@
 {{SMART UseCase
 |SMART_Benefits={{SMART Benefits
 |UCBenefitID=Reduced Administration Costs
@@ Line 32: / Line 23: @@
 * Able to delivery effective and targeted learning quickly based on each employees knowledge gaps.
 * Have a centralize platform to track employee skills and capability across the entire employee journey.
-|CustomerInterfaceRequirements=N/A
+|SellableItems=No sellable items, Please see prerequisits
-|AgentDeskRequirements=Agents access the Performance DNA Web UI with a supported browser.
+|CloudAssumptionsAdditional_Sales=Capabilities Assumption:
-See [https://docs.genesys.com/Documentation/System/latest/SOE/Welcome Supported Operating Environment Guide] for specific browser support.
+* The full use case outlined here is available in the cloud.
-|RealTimeReporting=N/A
+|PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
-|HistoricalReporting=The Genesys PDNA product contains a number of out-of-the-box reports. See the [https://docs.genesys.com/Special:Repository/85_skillsassessor_administrator.pdf?id=b3e6b461-2253-47c4-ae72-27f4656186c7 Skills Assessor (PDNA) Administration Guide] for details.
+* The full use case outlined here is available on premise.
 |BusinessImageFlow={{SMART BusinessImageFlow
 |BusinessImage=https://www.lucidchart.com/documents/edit/c688233e-0ac7-4b21-bb09-8b5314c60ff7/0
@@ Line 56: / Line 47: @@
 Manager approve the proposed plan, review the results on a periodic basis, and complete a potential capability assessment of the employee.
 |DistributionLogic=N/A
 }}