UseCases/Current/GenesysEngage-onpremises/EE12 - Revision history

Ed.jamer@genesys.com: Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:18:11Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T21:06:53Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

Shane.landy@genesys.com: UCC: Moved platform assumptions under general assumptions

2021-02-25T17:31:37Z

UCC: Moved platform assumptions under general assumptions

Shlandy93 at 10:39, August 12, 2020

2020-08-12T10:39:26Z

Shlandy93 at 10:21, August 11, 2020

2020-08-11T10:21:16Z

Shlandy93 at 16:54, July 15, 2020

2020-07-15T16:54:54Z

Show changes

WikiSysop: WikiSysop moved page UseCases/Current/PureEngage/EE12 to UseCases/Current/GenesysEngage-onpremises/EE12: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

2020-07-15T11:29:47Z

WikiSysop moved page UseCases/Current/PureEngage/EE12 to UseCases/Current/GenesysEngage-onpremises/EE12: Text replacement - "PureEngage" to "GenesysEngage-onpremises"

WikiSysop: Text replacement - "PureEngage [Pp]remises?" to "Genesys Engage on-premises"

2020-07-15T11:26:58Z

Text replacement - "PureEngage [Pp]remises?" to "Genesys Engage on-premises"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

2020-07-15T11:19:27Z

Text replacement - "Genesys PureEngage" to "PureEngage"

Shlandy93 at 14:37, February 26, 2020

2020-02-26T14:37:13Z

@@ Line 34: / Line 34: @@
 |MaturityLevel=Differentiated
 |SellableItems=No sellable items, Please see prerequisits
-|CloudAssumptionsAdditional_Sales=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect withGxxx Exxx on-premises platform and GWFM from the standalone cloud.
+|CloudAssumptionsAdditional_Sales=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect withGenesys Engage on-premises platform and GWFM from the standalone cloud.
-* The offer will be available only as a Hybrid Offer for Gxxx Exxx on-premises Customers. The offer consists of the following<br />
+* The offer will be available only as a Hybrid Offer for Genesys Engage on-premises Customers. The offer consists of the following<br />
 ** Training Manager Thick client can be installed by administrators on their systems<br />
 ** Training Manager Servers will reside in Azure Standalone Cloud<br />
@@ Line 175: / Line 175: @@
 Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect with
-Gxxx Exxx on-premises platform and GWFM from the standalone cloud.
+Genesys Engage on-premises platform and GWFM from the standalone cloud.
-* The offer will be available only as a Hybrid Offer for Gxxx Exxx on-premises Customers. The offer consists of the following<br />
+* The offer will be available only as a Hybrid Offer for Genesys Engage on-premises Customers. The offer consists of the following<br />
 ** Training Manager Thick client can be installed by administrators on their systems<br />
 ** Training Manager Servers will reside in Azure Standalone Cloud<br />

@@ Line 34: / Line 34: @@
 |MaturityLevel=Differentiated
 |SellableItems=No sellable items, Please see prerequisits
-|CloudAssumptionsAdditional_Sales=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect withGenesys Engage on-premises platform and GWFM from the standalone cloud.
+|CloudAssumptionsAdditional_Sales=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect withGxxx Exxx on-premises platform and GWFM from the standalone cloud.
-* The offer will be available only as a Hybrid Offer for Genesys Engage on-premises Customers. The offer consists of the following<br />
+* The offer will be available only as a Hybrid Offer for Gxxx Exxx on-premises Customers. The offer consists of the following<br />
 ** Training Manager Thick client can be installed by administrators on their systems<br />
 ** Training Manager Servers will reside in Azure Standalone Cloud<br />
@@ Line 175: / Line 175: @@
 Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect with
-Genesys Engage on-premises platform and GWFM from the standalone cloud.
+Gxxx Exxx on-premises platform and GWFM from the standalone cloud.
-* The offer will be available only as a Hybrid Offer for Genesys Engage on-premises Customers. The offer consists of the following<br />
+* The offer will be available only as a Hybrid Offer for Gxxx Exxx on-premises Customers. The offer consists of the following<br />
 ** Training Manager Thick client can be installed by administrators on their systems<br />
 ** Training Manager Servers will reside in Azure Standalone Cloud<br />

@@ Line 170: / Line 170: @@
 The Genesys WFM product contains a number of out-of-the-box real-time reporting elements. Details can be found in the [https://docs.genesys.com/Documentation/WM/latest/Admin/Welcome Workforce Management Administrator Guide].
 |HistoricalReporting=The Genesys WFM product contains a number of out-of-the-box historical reporting elements. Details can be found in the [https://docs.genesys.com/Documentation/WM/latest/Admin/Welcome Workforce Management Administrator Guide].
 |RequiresOr=EE01, EE02, EE26
-|PremiseAssumptionsAdditional=* API to GWFM is available.
+|GeneralAssumptions=*API to GWFM is available.
-|CloudAssumptionsAdditional=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect with<br />Genesys Engage on-premises platform and GWFM from the standalone cloud.
 * The offer will be available only as a Hybrid Offer for Genesys Engage on-premises Customers. The offer consists of the following<br />
 ** Training Manager Thick client can be installed by administrators on their systems<br />
 ** Training Manager Servers will reside in Azure Standalone Cloud<br />
 ** Training Manager Portal will be hosted from the Azure Standalone cloud
 |DocVersion=v 1.0.2
 }}

@@ Line 42: / Line 42: @@
 * The full use case outlined here is available on-premise.
 |BusinessImageFlow={{SMART BusinessImageFlow
-|BusinessFlow=The following diagrams show the business flow of the use case.
+|BusinessFlow='''(1)''' The following diagrams show the business flow of the use case.
-'''(1)''' The business flow described below requires the base configuration of Training Manager and WFM to be completed by Genesys Professional Services with future schedule and forecast data built and Training Manager configuration.
+The business flow described below requires the base configuration of Training Manager and WFM to be completed by Genesys Professional Services with future schedule and forecast data built and Training Manager configuration.
 |BusinessImage=https://www.lucidchart.com/documents/edit/102b4903-7ef2-4092-ae75-2e6c3c32f8f2/0
 |BusinessFlowDescription=Ad-hoc meetings

@@ Line 44: / Line 44: @@
 |BusinessFlow=The following diagrams show the business flow of the use case.
-The business flow described below requires the base configuration of Training Manager and WFM to be completed by Genesys Professional Services with future schedule and forecast data built and Training Manager configuration.
+'''(1)''' The business flow described below requires the base configuration of Training Manager and WFM to be completed by Genesys Professional Services with future schedule and forecast data built and Training Manager configuration.
 |BusinessImage=https://www.lucidchart.com/documents/edit/102b4903-7ef2-4092-ae75-2e6c3c32f8f2/0
 |BusinessFlowDescription=Ad-hoc meetings
@@ Line 76: / Line 76: @@
 #*Notify the person making the request of its progress.
 }}{{SMART BusinessImageFlow
-|BusinessFlow='''Recurring Meetings'''
+|BusinessFlow='''(2) Recurring Meetings'''
 |BusinessImage=https://www.lucidchart.com/documents/edit/fc2f1e8e-d820-4a7d-b8ea-bb10ce144edc/0
 |BusinessFlowDescription=Recurring Meetings
@@ Line 108: / Line 108: @@
 #Updates appear in the manager and agent calendars.
 }}{{SMART BusinessImageFlow
-|BusinessFlow='''Training Requests'''
+|BusinessFlow='''(3) Training Requests'''
 For each schedule run / creation, update the date range and run a new optimized search. The user is notified of any team changes that have taken place since the last meeting was scheduled.

← Older revision	Revision as of 11:29, July 15, 2020
(No difference)

@@ Line 8: / Line 8: @@
 }}
 |UCIntro=The benefits highlighted in this use case are typically tracked and measured by processes and systems outside of the Genesys solution. While our customers have realized benefits in these areas by using our solution, the measurements are not part of the standard offering of this use case.
-|UCOverview=Optimizing offline scheduling tasks allows a business to streamline operational processes between departments such as resource planning/forecasting, training, and contact center operations. Scheduling offline tasks is typically a very manual process occupying up to 30%+ of resource planning and training resources.
+|UCOverview=Optimizing offline scheduling tasks allows a business to streamline operational processes between departments such as resource planning/forecasting, training, and contact center operations. Scheduling offline tasks is typically a very manual process occupying up to 30% of organizational Manpower planning and training resources.
 Scheduling offline activities such as meetings, training, and coaching, can often be a time-consuming and disparate process. Consequently, scheduling teams have to juggle the optimum time for each session based on the business requirements and targets with room, manager and trainer availability. Due to the different business areas and systems involved, many in-house spreadsheets are developed to help record, track, and communicate the progress of the activities, all adding time and complexity to the process.
@@ Line 15: / Line 15: @@
 Through integrations with Workforce Management and Exchange, Training Manager can show:
-* The best time to schedule an activity for the business and the agent availability.
+* The best time to schedule an activity for business and agent availability.
 * When managers and trainers are available
 * When rooms are available
@@ Line 28: / Line 28: @@
 * Email
 ** Send participants and facilitators notification and calendar invites to their scheduled sessions
-|UCSummary=Deliver a set of capabilities to workforce planners that allow them to efficIently plan and execute offline scheduling of activities in the most efficient manner.
+|UCSummary=Deliver a set of capabilities to workforce planners that allow them to plan and execute offline scheduling of activities in the most efficient & effective manner.
 |PainPoints=* Unable to optimize the scheduling of off line activities which also involve trainers, rooms and managers which typically do not sit within a WFM schedule.
 * Scheduling offline tasks is typically a very manual process occupying up to 30%+ of Resource Planning and Training Resources.
@@ Line 34: / Line 34: @@
 |MaturityLevel=Differentiated
 |SellableItems=No sellable items, Please see prerequisits
-|CloudAssumptionsAdditional_Sales=Capabilities Assumption:
+|CloudAssumptionsAdditional_Sales=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect withGenesys PureEngage Premise platform and GWFM from the standalone cloud.
-* Not available on Cloud
+* The offer will be available only as a Hybrid Offer for PureEngage Premise Customers. The offer consists of the following<br />
 |PremiseAssumptionsAdditional_Sales=Capabilities Assumption:
-* The full use case outlined here is available on premise.
+* The full use case outlined here is available on-premise.
 |BusinessImageFlow={{SMART BusinessImageFlow
 |BusinessFlow=The following diagrams show the business flow of the use case.
@@ Line 164: / Line 167: @@
 |RequiresOr=EE01, EE02, EE26
 |PremiseAssumptionsAdditional=* API to GWFM is available.
-|CloudAssumptionsAdditional=This use case is supported in the Cloud.
+|CloudAssumptionsAdditional=Training Manager is available on an Azure Standalone cloud. Training Manager would be able to connect with<br />Genesys PureEngage Premise platform and GWFM from the standalone cloud.
 |DocVersion=v 1.0.2
 }}