WikiSysop at 19:22, July 28, 2022

2022-07-28T19:22:27Z

Bgrenon: Created page with "{{CapabilitiesTable |Product=UCSales |Title=test |UserName=test |Validated=No |Date=February 14, 2019 |AsIs-Inbound voice calls=No |ToBe-Inbound voice calls=No |AsIs-Inbound V..."

2019-02-14T20:34:35Z

Created page with "{{CapabilitiesTable |Product=UCSales |Title=test |UserName=test |Validated=No |Date=February 14, 2019 |AsIs-Inbound voice calls=No |ToBe-Inbound voice calls=No |AsIs-Inbound V..."

New page

{{CapabilitiesTable
|Product=UCSales
|Title=test
|UserName=test
|Validated=No
|Date=February 14, 2019
|AsIs-Inbound voice calls=No
|ToBe-Inbound voice calls=No
|AsIs-Inbound Video calls=No
|ToBe-Inbound Video calls=No
|AsIs-Voice Callback=No
|ToBe-Voice Callback=No
|AsIs-Unified communication=No
|ToBe-Unified communication=No
|AsIs-Screen share=No
|ToBe-Screen share=No
|AsIs-PBX - Enterprise=No
|ToBe-PBX - Enterprise=No
|AsIs-3rd Party PBX - TDM PBX=No
|ToBe-3rd Party PBX - TDM PBX=No
|AsIs-3rd Party PBX - SIP IP PBX=No
|ToBe-3rd Party PBX - SIP IP PBX=No
|AsIs-3rd Party PBX - Local Microsoft Lync / Skype=No
|ToBe-3rd Party PBX - Local Microsoft Lync / Skype=No
|AsIs-3rd Party PBX - Cisco Unified Communications Manager (CUCM)=No
|ToBe-3rd Party PBX - Cisco Unified Communications Manager (CUCM)=No
|AsIs-Voicemail=No
|ToBe-Voicemail=No
|AsIs-Video Chat=No
|ToBe-Video Chat=No
|AsIs-Presence sharing with 3rd-party=No
|ToBe-Presence sharing with 3rd-party=No
|AsIs-Post-call survey=No
|ToBe-Post-call survey=No
|AsIs-Real-time & Historical reporting (Business Intelligence tool provided)=No
|ToBe-Real-time & Historical reporting (Business Intelligence tool provided)=No
|AsIs-Inbound E-mail routing=No
|ToBe-Inbound E-mail routing=No
|AsIs-Inbound Fax routing=No
|ToBe-Inbound Fax routing=No
|AsIs-Inbound SMS routing=No
|ToBe-Inbound SMS routing=No
|AsIs-Inbound Social Media routing=No
|ToBe-Inbound Social Media routing=No
|AsIs-Inbound Chat routing=No
|ToBe-Inbound Chat routing=No
|AsIs-Co-browse (simultaneous w/call or chat)=No
|ToBe-Co-browse (simultaneous w/call or chat)=No
|AsIs-Inbound WeChat messages=No
|ToBe-Inbound WeChat messages=No
|AsIs-Inbound Messenger apps=No
|ToBe-Inbound Messenger apps=No
|AsIs-Apple Business Chat=No
|ToBe-Apple Business Chat=No
|AsIs-<Content Analysis (Email, Chat, SMS, Social) for suggested responses>=No
|ToBe-Content Analysis (Email, Chat, SMS, Social) for suggested responses=No
|AsIs-Routing of 3rd-Party Email, Chat, etc. (e.g. SFDC email)=No
|ToBe-Routing of 3rd-Party Email, Chat, etc. (e.g. SFDC email)=No
|AsIs-Web Engagement=No
|ToBe-Web Engagement=No
|AsIs-Website -Predictive Engagement=No
|ToBe-Website -Predictive Engagement=No
|AsIs-Website-Callback (click-to-call)=No
|ToBe-Website-Callback (click-to-call)=No
|AsIs-Website-Callback (scheduled callback)=No
|ToBe-Website-Callback (scheduled callback)=No
|AsIs-Widgets=No
|ToBe-Widgets=No
|AsIs-Mobile Callback=No
|ToBe-Mobile Callback=No
|AsIs-Mobile (enhanced) phone apps (contact center-connected)=No
|ToBe-Mobile (enhanced) phone apps (contact center-connected)=No
|AsIs-Routing of Work-items, tasks, complement to BPM tools (does not include workflow)=No
|ToBe-Routing of Work-items, tasks, complement to BPM tools (does not include workflow)=No
|AsIs-Routing of work items like generic objects (like a Remedy case); includes basic workflow=No
|ToBe-Routing of work items like generic objects (like a Remedy case); includes basic workflow=No
|AsIs-Web-based survey=No
|ToBe-Web-based survey=No
|AsIs-Outbound campaigns / dialer / notifications=No
|ToBe-Outbound campaigns / dialer / notifications=No
|AsIs-Outbound notifications via SMS / e-mail=No
|ToBe-Outbound notifications via SMS / e-mail=No
|AsIs-Self-service voice platform (IVR/VRU)=No
|ToBe-Self-service voice platform (IVR/VRU)=No
|AsIs-Genesys ASR & TTS software=No
|ToBe-Genesys ASR & TTS software=No
|AsIs-3rd Party ASR & TTS integration=No
|ToBe-3rd Party ASR & TTS integration=No
|AsIs-3rd-Party IVR integration=No
|ToBe-3rd-Party IVR integration=No
|AsIs-Visual IVR=No
|ToBe-Visual IVR=No
|AsIs-Knowledge Management=No
|ToBe-Knowledge Management=No
|AsIs-Chatbot (directed dialog)=No
|ToBe-Chatbot (directed dialog)=No
|AsIs-AI/Machine Learning/Bots/Alexa/Genesys “Kate”=No
|ToBe-AI/Machine Learning/Bots/Alexa/Genesys “Kate”=No
|AsIs-Workforce Management (WFM; forecast, schedule, adherence)=No
|ToBe-Workforce Management (WFM; forecast, schedule, adherence)=No
|AsIs-3rd-Party WFM Integrations (out-of-the-box, vendor-supported)=No
|ToBe-3rd-Party WFM Integrations (out-of-the-box, vendor-supported)=No
|AsIs-3rd-Party WFM Integrations (custom integration)=No
|ToBe-3rd-Party WFM Integrations (custom integration)=No
|AsIs-Call Recording=No
|ToBe-Call Recording=No
|AsIs-3rd-Party Recording support=No
|ToBe-3rd-Party Recording support=No
|AsIs-Screen Recording=No
|ToBe-Screen Recording=No
|AsIs-Word-spotting (real-time)=No
|ToBe-Word-spotting (real-time)=No
|AsIs-<Speech and Text Analytics>=No
|ToBe-Speech and Text Analytics=No
|AsIs-Quality Management=No
|ToBe-Quality Management=No
|AsIs-Skill Assessment=No
|ToBe-Skill Assessment=No
|AsIs-Training Management=No
|ToBe-Training Management=No
|AsIs-Coaching=No
|ToBe-Coaching=No
|AsIs-Long Term Planning=No
|ToBe-Long Term Planning=No
|AsIs-Agent Desktop (browser-based, thin-client)=No
|ToBe-Agent Desktop (browser-based, thin-client)=No
|AsIs-Agent Desktop (thick-client)=No
|ToBe-Agent Desktop (thick-client)=No
|AsIs-Integrate with custom agent desktops=No
|ToBe-Integrate with custom agent desktops=No
|AsIs-Screen pop browser-based 3rd-party via URL=No
|ToBe-Screen pop browser-based 3rd-party via URL=No
|AsIs-Screen pop - thick client 3rd-party CRM=No
|ToBe-Screen pop - thick client 3rd-party CRM=No
|AsIs-CRM Client Integrations=No
|ToBe-CRM Client Integrations=No
|AsIs-Outbound calls by agent from agent desktop (manual dial)=No
|ToBe-Outbound calls by agent from agent desktop (manual dial)=No
|AsIs-Send outbound fax from agent desktop=No
|ToBe-Send outbound fax from agent desktop=No
|AsIs-Response library for agent desktop=No
|ToBe-Response library for agent desktop=No
|AsIs-Agent Scripting=No
|ToBe-Agent Scripting=No
|AsIs-Supervisor Desktop=No
|ToBe-Supervisor Desktop=No
|AsIs-Physical phone for agents=No
|ToBe-Physical phone for agents=No
|AsIs-SW SIP Endpoint for Agents=No
|ToBe-SW SIP Endpoint for Agents=No
|AsIs-3rd-Party Wallboard integration or statistics display on a monitor/TV=No
|ToBe-3rd-Party Wallboard integration or statistics display on a monitor/TV=No
|AsIs-3rd-Party solution custom integration=No
|ToBe-3rd-Party solution custom integration=No
|AsIs-High Availability=No
|ToBe-High Availability=No
|AsIs-Remnote Survivability=No
|ToBe-Remnote Survivability=No
|AsIs-Multi-tenant or single-tenant (no shared infrastructure)=No
|ToBe-Multi-tenant or single-tenant (no shared infrastructure)=No
|AsIs-Security=No
|ToBe-Security=No
|AsIs-Single Sign On=No
|ToBe-Single Sign On=No
}}

@@ Line 123: / Line 123: @@
 |AsIs-Long Term Planning=No
 |ToBe-Long Term Planning=No
-|AsIs-Agent Desktop (browser-based, thin-client)=No
+|AsIs-Agent Workspace (browser-based, thin-client)=No
-|ToBe-Agent Desktop (browser-based, thin-client)=No
+|ToBe-Agent Workspace (browser-based, thin-client)=No
-|AsIs-Agent Desktop (thick-client)=No
+|AsIs-Agent Workspace (thick-client)=No
-|ToBe-Agent Desktop (thick-client)=No
+|ToBe-Agent Workspace (thick-client)=No
 |AsIs-Integrate with custom agent desktops=No
 |ToBe-Integrate with custom agent desktops=No

UCSales/Current/test - Revision history

WikiSysop at 19:22, July 28, 2022

Bgrenon: Created page with "{{CapabilitiesTable |Product=UCSales |Title=test |UserName=test |Validated=No |Date=February 14, 2019 |AsIs-Inbound voice calls=No |ToBe-Inbound voice calls=No |AsIs-Inbound V..."