UCS/Current/UCSPEGuide/Planning - Revision history

WikiSysop at 20:31, September 21, 2022

2022-09-21T20:31:20Z

WikiSysop at 11:30, April 21, 2022

2022-04-21T11:30:23Z

Xavier: Published

2021-12-23T03:35:18Z

Published

Xavier.roy@genesys.com: Published

2021-07-01T07:31:28Z

Published

Xavier.roy@genesys.com: Published

2021-06-30T16:15:38Z

Published

Xavier.roy@genesys.com: Published

2021-06-30T09:48:35Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying Universal Contact Service (UCS).
|LimitationsStatus=No
|LimitationsText=Currently, UCS:

*supports a single-region model of deployment only
*does not support SSL communication with ElasticSearch.
*requires dedicated PostgreSQL deployment per customer.
|HelmStatus=No
|HelmText=The UCS Helm Chart is available at:

*Jfrog: [https://pureengage.jfrog.io/artifactory/helm-staging/ucsx-950.0.85.tgz https://pureengage.jfrog.io/artifactory/helm-staging/ucsx-xxx.x.xx.tgz]

For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{SuiteLevelLink|helmchart}}.

<br />
|ThirdPartyStatus=No
|ThirdPartyText=*Kubernetes 1.17+
*Helm 3.0
*Postgres Database v10+
*ElasticSearch v7.8+
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=0d238336-2626-4954-8be3-2f1e16fdd0ce
|Notes='''ElasticSearch''': dedicated (one for UCS-X cluster) as all indices for all tenants are stored in it.
}}{{SectionThirdPartyItem
|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
|Notes=Dedicated for master DB and for each tenant DB due to high load.
}}
|StorageStatus=No
|StorageText=All data are stored in the PostgreSQL, ElasticSearch and Nexus Upload Service which are external to the UCS.
|NetworkStatus=Yes
|BrowserStatus=Yes
|SectionBrowser={{SectionBrowser
|Browser=a1c5ae9e-3ec5-450a-8518-2ee52f956d3f
}}
|DependenciesStatus=No
|DependenciesText=UCS requires the following Genesys components:

*Genesys Authentication Service
*GWS Environment Service
|GDPRStatus=No
|GDPRText={{Notices|Notice=PEComingSoon}}
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 11: / Line 11: @@
 *requires dedicated PostgreSQL deployment per customer.
 |HelmStatus=No
-|HelmText=The UCS Helm Chart is available at:
+|HelmText=Download the  UCS related Docker containers and Helm charts from the JFrog repository.
-*Jfrog: [https://pureengage.jfrog.io/artifactory/helm-staging/ https://pureengage.jfrog.io/artifactory/helm-staging/ucsx-xxx.x.xx.tgz]
+See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=UCSHelm}} for the Helm chart and container versions you  must download for your release.
-For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{SuiteLevelLink|helmchart}}.
+For more  information on JFrog, refer to the {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices}} topic in the ''Setting up Genesys Multicloud CX private edition''  document.<br />
 |ThirdPartyStatus=No
 |ThirdPartyText=*Kubernetes 1.17+
 *Helm 3.0
-*Postgres Database v11+
+|SectionThirdPartyItem={{SectionThirdPartyItem
-**Dedicated for master DB and for each tenant DB due to high load.
+|ThirdPartyItem=bc90a902-fc45-4546-b05b-bba8f567dba2
-**DB users must have super user privileges or the following PostgreSQL extensions must be installed before deploying UCS-X service:
+|Variation=No
-***pg_prewarm
+|Notes=If UCS is accessed from outside of a K8s cluster, it is recommended to deploy/configure an ingress controller (for example, NGINX), if not already available.
-***intarray
+}}{{SectionThirdPartyItem
-*ElasticSearch v7.8+
+|ThirdPartyItem=0d238336-2626-4954-8be3-2f1e16fdd0ce
-**Dedicated (one for UCS cluster) as all indices for all tenants are stored in it.
+|Notes=Dedicated (one for UCS cluster) as all indices for all tenants are stored in it.
 |StorageStatus=No
-|StorageText=All data are stored in the PostgreSQL, ElasticSearch and Nexus Upload Service which are external to the UCS.
+|StorageText=All data are stored in the PostgreSQL, Elasticsearch, and Nexus Upload Service which are external to the UCS.
 |NetworkStatus=Yes
 |BrowserStatus=Yes

@@ Line 3: / Line 3: @@
 |Context=Find out what to do before deploying Universal Contact Service (UCS).
 |ServiceId=9c5d5ebb-573a-4272-a662-fcb8e8238261
 |LimitationsStatus=No
 |LimitationsText=Currently, UCS:

@@ Line 41: / Line 41: @@
 *GWS Environment Service
 |GDPRStatus=No
-|GDPRText={{Notices|Notice=PEComingSoon}}
+|GDPRText=As a part of GDPR compliance procedure, the customer would send a request to Care providing the information about the end user. Care would then open a ticket for Engineering team to follow up on the request.
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}