<?xml version="1.0"?>
<feed xmlns="http://www.w3.org/2005/Atom" xml:lang="en">
	<id>https://all.docs.genesys.com/index.php?action=history&amp;feed=atom&amp;title=Template%3AUseCaseBenefitsArticle</id>
	<title>Template:UseCaseBenefitsArticle - Revision history</title>
	<link rel="self" type="application/atom+xml" href="https://all.docs.genesys.com/index.php?action=history&amp;feed=atom&amp;title=Template%3AUseCaseBenefitsArticle"/>
	<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;action=history"/>
	<updated>2026-05-15T04:52:48Z</updated>
	<subtitle>Revision history for this page on the wiki</subtitle>
	<generator>MediaWiki 1.31.1</generator>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;diff=122422&amp;oldid=prev</id>
		<title>Shlandy93 at 15:29, June 23, 2022</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;diff=122422&amp;oldid=prev"/>
		<updated>2022-06-23T15:29:33Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table class=&quot;diff diff-contentalign-left&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;tr class=&quot;diff-title&quot; lang=&quot;en&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;Revision as of 15:29, June 23, 2022&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l2&quot; &gt;Line 2:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 2:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ArticleUnstructured&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ArticleUnstructured&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} Use Case Benefits&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} Use Case Benefits&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=This page lists all {{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} business benefits and the corresponding use case documents &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;to &lt;/del&gt;realize those benefits.}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=This page lists all {{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} business benefits and the corresponding use case documents &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;that help &lt;/ins&gt;realize those benefits.}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;__TOC__&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;__TOC__&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ColumnFormat&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ColumnFormat&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Shlandy93</name></author>
		
	</entry>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;diff=122421&amp;oldid=prev</id>
		<title>Shlandy93 at 15:28, June 23, 2022</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;diff=122421&amp;oldid=prev"/>
		<updated>2022-06-23T15:28:18Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table class=&quot;diff diff-contentalign-left&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;tr class=&quot;diff-title&quot; lang=&quot;en&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;Revision as of 15:28, June 23, 2022&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l2&quot; &gt;Line 2:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 2:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ArticleUnstructured&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ArticleUnstructured&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} Use Case Benefits&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} Use Case Benefits&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=This page &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;helps you find &lt;/del&gt;{{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;use cases according to the &lt;/del&gt;business benefits &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;that each &lt;/del&gt;use case &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;helps you accomplish&lt;/del&gt;.}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=This page &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;lists all &lt;/ins&gt;{{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} business benefits &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;and the corresponding &lt;/ins&gt;use case &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;documents to realize those benefits&lt;/ins&gt;.}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;__TOC__&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;__TOC__&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ColumnFormat&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{ColumnFormat&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Shlandy93</name></author>
		
	</entry>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;diff=121809&amp;oldid=prev</id>
		<title>WikiSysop: Created page with &quot;&lt;includeonly&gt; {{ArticleUnstructured |DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|...&quot;</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=Template:UseCaseBenefitsArticle&amp;diff=121809&amp;oldid=prev"/>
		<updated>2022-06-14T14:16:12Z</updated>

		<summary type="html">&lt;p&gt;Created page with &amp;quot;&amp;lt;includeonly&amp;gt; {{ArticleUnstructured |DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|...&amp;quot;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;New page&lt;/b&gt;&lt;/p&gt;&lt;div&gt;&amp;lt;includeonly&amp;gt;&lt;br /&gt;
{{ArticleUnstructured&lt;br /&gt;
|DisplayName={{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} Use Case Benefits&lt;br /&gt;
|Context=This page helps you find {{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}|GenesysCloud=Genesys Cloud CX|GenesysEngage-onpremises=Genesys Engage on-premises|GenesysEngage-cloud=Genesys Multicloud CX|PureConnect=PureConnect}} use cases according to the business benefits that each use case helps you accomplish.}}&lt;br /&gt;
__TOC__&lt;br /&gt;
{{ColumnFormat&lt;br /&gt;
|cols=3&lt;br /&gt;
|content=&lt;br /&gt;
{{#cargo_query:&lt;br /&gt;
tables=SMART_Benefits,SMART_UseCase,SMART_Meta&lt;br /&gt;
|join on=SMART_UseCase._pageName=SMART_Benefits._pageName,SMART_UseCase.ID=SMART_Meta.ID&lt;br /&gt;
|fields=CONCAT ('[[{{FULLPAGENAME}}#',UCBenefitID,'|',UCBenefitID,']]')&lt;br /&gt;
|where=SMART_UseCase.ID IS NOT NULL AND Offering=&amp;quot;{{#explode:{{FULLPAGENAME}}|/|2}}&amp;quot;&lt;br /&gt;
|limit=1000&lt;br /&gt;
|format=ul&lt;br /&gt;
|group by=UCBenefitID&lt;br /&gt;
}}}}&lt;br /&gt;
&lt;br /&gt;
{{#cargo_query:&lt;br /&gt;
tables=SMART_Benefits,SMART_UseCase,SMART_Meta&lt;br /&gt;
|join on=SMART_UseCase._pageName=SMART_Benefits._pageName,SMART_UseCase.ID=SMART_Meta.ID&lt;br /&gt;
|fields=UCBenefitID=sectionheading&lt;br /&gt;
|where=SMART_UseCase.ID IS NOT NULL AND Offering=&amp;quot;{{#explode:{{FULLPAGENAME}}|/|2}}&amp;quot;&lt;br /&gt;
|limit=1000&lt;br /&gt;
|format=template&lt;br /&gt;
|template=UseCaseBenefitsPrint&lt;br /&gt;
|named args=yes&lt;br /&gt;
|group by=UCBenefitID&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
{{#css:&lt;br /&gt;
  .dropdown {&lt;br /&gt;
      display:none;&lt;br /&gt;
   }&lt;br /&gt;
}}&amp;lt;/includeonly&amp;gt;&amp;lt;noinclude&amp;gt;[[Category:SMART_UseCase]]&amp;lt;/noinclude&amp;gt;&lt;/div&gt;</summary>
		<author><name>WikiSysop</name></author>
		
	</entry>
</feed>