TLM/Current/TLMPEGuide/Overview - Revision history

WikiSysop at 08:32, February 28, 2023

2023-02-28T08:32:11Z

WikiSysop at 16:32, September 29, 2022

2022-09-29T16:32:20Z

WikiSysop at 14:31, July 29, 2022

2022-07-29T14:31:30Z

Xavier: Published

2021-12-22T17:20:22Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:23Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Xavier.roy@genesys.com: Published

2021-06-30T11:25:17Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Telemetry Service
|Context=Learn about Telemetry Service and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=The Telemetry Service is designed to act as an observability gateway to gather telemetry data, metrics, and logs for Genesys Multicloud software that has services running outside the data center and out of range of the Cloud Observability framework like Agent Desktop, Genesys Softphone, etc.

Once gathered by the Telemetry Service, those metrics and logs are stored in the same data sources as the standard services running inside the data center.

The microservice supports the following API:

*An endpoint to allow remote apps (e.g., applications running in customer environment) to push their '''traces''' for a centralized treatment.
*An endpoint to allow remote apps to push '''metrics''' for centralized treatment. Metrics are aggregated by Telemetry service, and available as a Prometheus-compliant data format for building dashboards and alerts.
*An endpoint allowing remote apps to push '''events''' for centralized treatment. Events are aggregated by Telemetry service, and available as a Prometheus-compliant data format for building dashboards and alerts.

Remote client-side applications can be browser-based interfaces like WWE, as well as executables running on customer premises like Genesys Softphone.

This Telemetry service serves two main goals:

*Proactive detection of issues:
**Telemetry Service can aggregate information coming from client-side in forms of Metric and Events data.
**It allows monitoring the client-side activity in any monitoring platforms for performance, active functionalities, incidents.
**Trigger incidents in an Incident Response Platform when values are hitting some thresholds.
*Accelerate troubleshooting during incidents.
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 34: / Line 34: @@
 *Azure Kubernetes Service (AKS)
 *Google Kubernetes Engine (GKE)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Telemetry}} for information about when support was introduced.

@@ Line 32: / Line 32: @@
 |structuredtext=Telemetry Service is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)
 *OpenShift Container Platform (OpenShift)

@@ Line 6: / Line 6: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=The Telemetry Service is designed to act as an observability gateway to gather telemetry data, metrics, and logs for Genesys Multicloud software that has services running outside the data center and out of range of the Cloud Observability framework like Agent Desktop, Genesys Softphone, etc.
+|structuredtext=The Telemetry Service is designed to act as an observability gateway to gather telemetry data, metrics, and logs for Genesys Multicloud software that has services running outside the data center and out of range of the Cloud Observability framework like Agent Workspace, Genesys Softphone, etc.
 Once gathered by the Telemetry Service, those metrics and logs are stored in the same data sources as the standard services running inside the data center.

@@ Line 25: / Line 25: @@
 **Trigger incidents in an Incident Response Platform when values are hitting some thresholds.
 *Accelerate troubleshooting during incidents.
 |Status=No
 }}
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Telemetry Service
-|Context=Learn about Telemetry Service and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Telemetry Service and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section