System/EOL - Revision history

Santhosh Annamalai at 07:42, August 7, 2025

2025-08-07T07:42:19Z

Santhosh Annamalai: Published

2025-06-12T11:47:19Z

Published

WikiSysop at 12:30, December 18, 2024

2024-12-18T12:30:30Z

WikiSysop at 11:00, November 6, 2023

2023-11-06T11:00:38Z

WikiSysop at 14:02, April 4, 2023

2023-04-04T14:02:14Z

WikiSysop at 13:30, May 17, 2022

2022-05-17T13:30:38Z

Joe.mcmonagle@genesys.com: Published

2021-11-17T15:40:52Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:58Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:13:53Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:11Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

@@ Line 6: / Line 6: @@
 * End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}.
 * Actions required for PureConnect Premise License Customers {{Repository|Actions Required for PureConnect Premise License Customers.pdf||Click here}}
-* The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the [https://www.genesys.com/blog/post/accelerating-the-future-of-experience-as-a-service Genesys blog: Accelerating the Future of Experience as a Service].
+* End of Life timeline for all Engage Premise and Subscription products are specified in the {{Repository|Genesys_Engage_End_of_Life_Announcement_for_Customers.pdf||Engage End of Life Announcement}}.
 * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
 * For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.

@@ Line 5: / Line 5: @@
 * See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
 * End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}.
 * The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the [https://www.genesys.com/blog/post/accelerating-the-future-of-experience-as-a-service Genesys blog: Accelerating the Future of Experience as a Service].
 * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].

@@ Line 3: / Line 3: @@
 |Context=Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track--->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
 {{NoteFormat|
 * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
 * For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
-* See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
+<!--* See {{Repository|GenesysEngagePremisePlatform_EOL_MutipleProduct'sVersions_October2023.pdf||End of Life Announcement}} for the list of Genesys Engage product versions deprecated as of October 20, 2023.-->
 }}
 ====Download an EOL PDF====

@@ Line 6: / Line 6: @@
 * For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
 * See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
 * End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}.
 }}

@@ Line 4: / Line 4: @@
 {{NoteFormat|
 * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
-* For Deprecations of features or products available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
+* For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
 * See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
 * End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}.

@@ Line 1: / Line 1: @@
 {{ArticleSimplified
 |DisplayName=Genesys™ Products and Components EOL Life Cycle Table
-|Context=Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track-->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
+|Context=Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track--->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
 {{NoteFormat|
 * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
 * For Deprecations of features or products available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
-* See {{Repository|Genesys Multicloud CX & PureConnect Lifecycle Policy.pdf||Genesys Multicloud CX & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
+* See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
-|}}
+}}
 ====Download a EOL PDF====
 To download a PDF of the document, click the link: <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF].
@@ Line 23: / Line 22: @@
 </div>|#default=}}
 <div class="pdf-table-landscape">
-<!---==Suites, products, and components on the EOL track==--->
+<!---==Genesys™ Products and Components EOL Life Cycle table==--->
 <div style="font-size:80%">
 {{#cargo_query: