https://all.docs.genesys.com/index.php?action=history&feed=atom&title=Summary%3AATC%2FCurrent%2FAdminGuide%2FAbout_sessions 2026-04-21T20:00:31Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=Summary:ATC/Current/AdminGuide/About_sessions&diff=130615&oldid=prev 2022-11-04T16:42:17Z

<p>Created page with &quot;{{Template:MLSummaryDisplay}} {{Template:MLSummary|Product=ATC|Version=Current|Manual=AdminGuide|Topic=About sessions|Id=12307|Title=ATC/Current/AdminGuide/About sessions|Doc...&quot;</p> <p><b>New page</b></p><div>{{Template:MLSummaryDisplay}}<br /> <br /> {{Template:MLSummary|Product=ATC|Version=Current|Manual=AdminGuide|Topic=About sessions|Id=12307|Title=ATC/Current/AdminGuide/About sessions|Document=Event types are templates of attributes that you capture for events. You can view the available event types and configure how specific instances of events appear to agents. You can view the available event types and configure how specific instances of events appear to agents. Overview Where agents see event-specific information How you make event information meaningful to agents View event types for a session Configure the list of events Configure the tooltip Delete an event type View event types for a session Delete an event type.|Type=updated|Summary=Event types are templates of attributes that you capture for events. View the available event types and configure how specific instances of events appear to agents. |QAns=|AddedSections=[[ATC/Current/AdminGuide/About sessions#Overview|Overview]]|UpdatedSections=[[ATC/Current/AdminGuide/About sessions#Event_types|Event types]]|Link=https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_sessions&amp;action=diff&amp;old_id=130536&amp;new_id=130554|Date=2022-10-28T11:45:54Z}}{{Template:MLSummary|Product=ATC|Version=Current|Manual=AdminGuide|Topic=About sessions|Id=12307|Title=ATC/Current/AdminGuide/About sessions|Document=Web sessions and conversation sessions provide rich context for agents about each customer's personal journey with your company. Overview Where agents see event-specific information How you make event information meaningful to agents View event types for a session Configure the list of events Configure the tooltip Delete an event type Agents see session cards when they interact with customers. Learn how to design the layout and make the cards visible. Overview Layout Icon Title Segments matched Session attributes Display to agents Display to agents.|Type=updated|Summary=Web sessions and conversation sessions provide rich context for agents about each customer's personal journey with your company. Agents see session cards when they interact with customers. |QAns=Learn about: personal journey with your company|AddedSections=[[ATC/Current/AdminGuide/About sessions#Session_attributes|Session attributes]]|UpdatedSections=[[ATC/Current/AdminGuide/About sessions#Overview|Overview]]; [[ATC/Current/AdminGuide/About sessions#Web_sessions|Web sessions]]|Link=https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_sessions&amp;action=diff&amp;old_id=89497&amp;new_id=130536|Date=2022-10-28T09:45:49Z}}</div>

WikiSysop