Solution - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:20Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:16:53Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:11:06Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:07:14Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T20:31:44Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-03-19T18:46:15Z

Published

2020-12-15T17:20:41Z

Published

2020-12-15T17:19:13Z

Published

2020-11-17T15:02:46Z

Text replacement - "Altocloud([. ])" to "Predictive Engagement$1"

2020-11-17T14:53:21Z

Text replacement - "Title=Altocloud" to "Title=Predictive Engagement"

@@ Line 11: / Line 11: @@
 |Type=Get Started
 |Title=Genesys Predictive Engagement with advanced chat routing
-|Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers.
+|Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers.
 |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}}
 |Columns=No
@@ Line 43: / Line 43: @@
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
-|Title=Use Workforce Engagement Management features in Genesys Cloud
+|Title=Use Workforce Engagement Management features in Genesys Cloud CX
-|Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud.
+|Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX.
 |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}}
 |Columns=No

@@ Line 24: / Line 24: @@
 |Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Use Genesys Predictive Engagement in Gxxx Exxx on-premises
+|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises
-|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No

@@ Line 25: / Line 25: @@
 |Type=Get Started
 |Title=Use Genesys Predictive Engagement in Gxxx Exxx on-premises
-|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No

@@ Line 24: / Line 24: @@
 |Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises
+|Title=Use Genesys Predictive Engagement in Gxxx Exxx on-premises
-|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Gxxx Exxx on-premises. The article includes the prerequisites for using Predictive Engagement with Gxxx Exxx on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No

@@ Line 31: / Line 31: @@
 |Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Use Predictive Engagement in Genesys Engage cloud
+|Title=Use Predictive Engagement in Genesys Multicloud CX
 |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center.
 |Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}}
@@ Line 44: / Line 44: @@
 |Platform=GenesysEngage-cloud
 |Title=Use Workforce Engagement Management features in Genesys Cloud
-|Description=Through integration between Genesys Engage cloud and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud.
+|Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud.
 |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}}
 |Columns=No

@@ Line 40: / Line 40: @@
 |Title=Third-party integrations
 |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}}
 |Columns=No
 }}

@@ Line 12: / Line 12: @@
 |Title=Predictive Engagement with advanced chat routing
 |Description=Learn about the advanced Genesys Cloud features that enable you to offer a targeted and customized chat solution to customers.
-|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|#default=}}Solution/ChatSolutions|Altocloud with advanced chat routing]]
+|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|#default=}}Solution/ChatSolutions|Predictive Engagement with advanced chat routing]]
 |Columns=No
 }}{{MintyDocsProductLandingSections