https://all.docs.genesys.com/index.php?action=history&feed=atom&title=SL08%2FCanonical 2026-05-02T03:53:05Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=SL08/Canonical&diff=141&oldid=prev 2018-08-22T18:18:15Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 18:18, August 22, 2018</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=SL08/Canonical&diff=140&oldid=prev 2018-07-18T20:15:09Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=SL<br /> |Solution=Sales<br /> |Title=Genesys Proactive Callback for Sales<br /> |Subtitle=Increase sales conversion rates by offering a callback<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=Prospects and customers come to your website to research and buy, but sometimes they get lost or stuck in when trying to complete their purchase. This causes them frustration and leads to you losing sales.<br /> |PlatformSolution=Proactively offer customers a callback based on their behavior on your website. You can offer callbacks in those areas where customers struggle, but only when you have staff available. This enables you to help your customers navigate buying options and complete purchases without needing to start from scratch.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/fdf89a48-bcf0-4a15-a774-78a16df8caea/0<br /> |BuyerPersonas=Head of Contact Center(s), Head of Sales, Head of Sales Operations<br /> |QualifyingQuestions=# Do you monitor prospect and customer online sales behaviors?<br /> # Can you offer callbacks to prospects and customers based on their online behavior?<br /> # Can you offer these callbacks based on your agent availability?<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=A customer is browsing on the website or mobile app<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=System detects customer indecision<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer is proactively offered callback<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Skills based routing used to route customer to best available agent<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The agent and customer connect<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Offering to call customers with online shopping problems increases sales.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Handle Time<br /> |CanonicalBenefit=Helping customers complete their online orders stops you needing to start it over again.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=Proactively helping close sales increases the likelihood of repeat purchases and recommendations.<br /> }}</div>

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