https://all.docs.genesys.com/index.php?action=history&feed=atom&title=SL04%2FCanonical 2026-05-02T01:49:32Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=SL04/Canonical&diff=329&oldid=prev 2018-08-22T18:18:38Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 18:18, August 22, 2018</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=SL04/Canonical&diff=328&oldid=prev 2018-07-18T20:04:14Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=SL<br /> |Solution=Sales<br /> |Title=Genesys Conversion Assist<br /> |Subtitle=Engage website users across multiple channels to increase sales conversions<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=Sometimes when prospects or customers come to your website they get lost or stuck when trying to find information or make a purchase. This leads to frustration and subsequent abandonment. You lose sales revenue and these opportunities go elsewhere or possibly call you, increasing your costs.<br /> |PlatformSolution=Proactively offer customers a webchat, callback or click-to-call based on their website behavior. You engage for behaviors on specific parts of your website and based on your staff's availability. This allows you to help your customers navigate and complete sales, without needing to start the transaction over<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/50987266-828d-4268-8c19-e66cd6769017/0<br /> |BuyerPersonas=Head of Customer Experience, Head of Ecommerce, Head of Sales<br /> |QualifyingQuestions=# Do you monitor customer online behaviors on Web &amp; Mobile?<br /> # Are you able to engage with online prospects and customers based on website behavior?<br /> # Can you proactively engage on a given channel based on your sales rep availability?<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=A customer is browsing on the website or mobile app<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=System detects customer indecision<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer invited to omnichannel assistance<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Skills based routing used to route customer to best available agent<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The rep and agent are connected<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Proactively engaging customers with online shopping problems increases sales<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=Proactively helping close sales increases the likelihood of repeat purchases and recommendations<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Volume of Interactions<br /> |CanonicalBenefit=Assisting online sales completion reduces inbound sales and service calls<br /> }}</div>

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