https://all.docs.genesys.com/index.php?action=history&feed=atom&title=SL03%2FCanonical 2026-05-02T02:50:28Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=SL03/Canonical&diff=191&oldid=prev 2018-08-22T18:18:22Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 18:18, August 22, 2018</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=SL03/Canonical&diff=190&oldid=prev 2018-07-18T20:01:22Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=SL<br /> |Solution=Sales<br /> |Title=Genesys Proactive Chat for Sales<br /> |Subtitle=Increase sales conversions by proactively offering chat<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=When your customers are on your website or mobile application, they are looking to fulfill their need quickly and efficiently. If they run into trouble, they may not know that help is just a click away.<br /> |PlatformSolution=Provide a proactive, personalized self or assisted, yet consistent experience based on customer journey. Genesys Proactive Chat for Sales can offer real time assistance with chat, based on previous customer interactions, and provide better online experience, reduce shopping cart abandonment and improve sales.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/ab826b43-3f34-4a60-a6fe-eb689c05cf42/0<br /> |BuyerPersonas=Chief Digital Officer, Head of Customer Experience, Head of Customer Service<br /> |QualifyingQuestions=# Do you monitor your customers behavior on your website or mobile application, and customer journey across channels? <br /> # Can you proactively engage in real time with online customers based on customer behavior and past interactions?<br /> # Based on customer behavior, can you route to the best skilled agent to improve conversions?<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer is browsing website or mobile app<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=System detects customer struggle<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer receives proactice chat information<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Skills based routing used to route customer to best available agent<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The agent and customer connect<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Increase online sales conversions and revenue by proactively offering chat assistance before your customer abandons.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=Proactively chat with your customer before they give up — reducing friction and effort for more sales.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=When you offer a chat session at just the right time, that experience is often delightful, improving your NPS<br /> }}</div>

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