https://all.docs.genesys.com/index.php?action=history&feed=atom&title=SL02%2FCanonical 2026-04-10T05:01:01Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=SL02/Canonical&diff=36611&oldid=prev 2020-03-26T15:34:37Z

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Bgrenon https://all.docs.genesys.com/index.php?title=SL02/Canonical&diff=36610&oldid=prev 2019-06-19T16:06:18Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=SL<br /> |Solution=Sales<br /> |Title=Genesys Click-to-Call for Sales<br /> |Subtitle=Increase sales conversions using powerful dialer capabilities<br /> }}<br /> {{SMART Canonical<br /> |BuyerPersonas=Chief Digital Officer, Head of Customer Experience, Head of Marketing Operations<br /> |QualifyingQuestions=# Do you offer website and mobile app visitors a click-to call option?<br /> # Are you able to provide sales reps with context of customers’ digital journeys?<br /> # Can you accurately attribute offline sales calls to customer’s digital journeys?<br /> |DataSheetImage=SL02 - genesys click-to-call for sales - header (2).png<br /> |PlatformChallenge=When customers are on your website or in your app, they want an easy way to call without breaking stride. Having to search for numbers and take steps back when connected to a sales representative makes them less likely to buy and your brand seem behind the times.<br /> |PlatformSolution=Make it easy to buy and improve campaign results. Genesys Click-to-Call for Sales provides a simple and informed way to call while on your Website or in your App. Sales has context, so customers don’t have to fill in the blanks. Calls are linked to campaigns for better insight into performance.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/8e6d08bf-57ce-444e-8906-7a2513fd3594/0<br /> |Story=&lt;meta charset=&quot;utf-8&quot;&gt;Many support conversations with customers are repetitive — frustrating both to customers and to supportpersonnel. If you could insert better automation, many conversations may well be taken care of in the entryprocess, saving time while also increasing customer satisfaction.<br /> <br /> <br /> <br /> <br /> <br /> &lt;meta charset=&quot;utf-8&quot;&gt;Blended AI chat bots automate natural language conversations, even across channels. Genesys blended chatbots look up customer information and activity to answer questions. They can hand over conversations withcontext to an agent when needed, or even offer a callback during or after hours.<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer is shopping on your website or mobile app<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer clicks on “call us” option and dials the displayed unique number*<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The call is routed to the best available agent<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Agent is presented with customer's information and location<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer and agent talk over the phone<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Remove barriers to buy and optimize campaigns to increase sales.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=Minimize customer effort to make working with your brand feel refreshing.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Handle Time<br /> |CanonicalBenefit=Give agents greater digital context to speed resolution.<br /> }}</div>

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