https://all.docs.genesys.com/index.php?action=history&feed=atom&title=SL01%2FCanonical SL01/Canonical - Revision history 2026-05-17T07:57:39Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=SL01/Canonical&diff=76419&oldid=prev Shane.landy@genesys.com: USC: Updated Occupancy benefit to Utilization 2021-01-29T11:49:50Z <p>USC: Updated Occupancy benefit to Utilization</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 11:49, January 29, 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l37" >Line 37:</td> <td colspan="2" class="diff-lineno">Line 37:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{SMART Benefits</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{SMART Benefits</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|CanonicalBenefitID=Improved Employee <del class="diffchange diffchange-inline">Occupancy</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|CanonicalBenefitID=Improved Employee <ins class="diffchange diffchange-inline">Utilization</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|CanonicalBenefit=Increase calls per sales rep due to efficient predictive dialing.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|CanonicalBenefit=Increase calls per sales rep due to efficient predictive dialing.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> </table> Shane.landy@genesys.com https://all.docs.genesys.com/index.php?title=SL01/Canonical&diff=67936&oldid=prev Shlandy93 at 17:35, October 6, 2020 2020-10-06T17:35:54Z <p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 17:35, October 6, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l37" >Line 37:</td> <td colspan="2" class="diff-lineno">Line 37:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; 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color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|CanonicalBenefit=Increase calls per sales rep due to efficient predictive dialing.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|CanonicalBenefit=Increase calls per sales rep due to efficient predictive dialing.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> </table> Shlandy93 https://all.docs.genesys.com/index.php?title=SL01/Canonical&diff=36635&oldid=prev Bgrenon: 1 revision imported 2020-03-26T15:34:39Z <p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:34, March 26, 2020</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table> Bgrenon https://all.docs.genesys.com/index.php?title=SL01/Canonical&diff=36634&oldid=prev smart_wiki>Shlandy93 at 10:00, July 4, 2019 2019-07-04T10:00:28Z <p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=SL<br /> |Solution=Sales<br /> |Title=Genesys Outbound Dialer for Sales<br /> |Subtitle=Increase sales conversion using powerful dialer capabilities<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=&lt;span&gt;Dialing for sales outreach is a hard job that requires specialized skills. Low agent utilization due to sub-par dialers, manual dialing, lack of appropriate blending of inbound/outbound resulting in fewer sales conversions.&lt;/span&gt;<br /> |PlatformSolution=Improve the ROI of outbound sales campaigns by efficiently acquiring, upselling, and winning back customers through automated and assisted calling campaigns by using a powerful dialer for voice calls and IVR for voice messaging.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/ad342e49-8bb9-4431-946e-650dcae491c2/0<br /> |BuyerPersonas=Head of Customer Experience, Head of Sales, Head of Sales Operations<br /> |QualifyingQuestions=# How effective are the Outbound channels you are using? <br /> # What is your monthly volume of Outbound interactions? <br /> # What is the size of your sales rep organization and their utilization rate?<br /> |DataSheetImage=EE10 - genesys employee schedule preferences - header (2).png<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Campaign strategy defined for new outbound sales campaign...<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Including pacing, escalation, time between contacts, and max contact attempts<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Contact list provided by organization...<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Preferences of individual consumers and Do-Not-Contact suppression lists are applied<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Company sends first offer/promotion to customer<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Calls-to-action dependent on the channel used<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=If no response, customer record included in next pass through contact list – Repeat multiple times<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Employee Utilization<br /> |CanonicalBenefit=Increase calls per sales rep due to efficient predictive dialing.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Interaction Abandonment<br /> |CanonicalBenefit=Reduce abandonments due to efficiently-timed dialer.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Increase sales per sales rep by improving the quantity and quality of calls connected.<br /> }}</div> smart_wiki>Shlandy93