RN/WorkforceManagement/8.5.219.17 - Revision history

WikiSysop at 13:45, April 11, 2022

2022-04-11T13:45:41Z

WikiSysop at 18:45, April 6, 2022

2022-04-06T18:45:52Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=bdc82b52-150e-4825-9a98-3c45bca3c72d |JQL=issue in (WFM-35041,WFM-35302,WFM-35298,WFM-35173,WFM-35224,WFM-35172,WFM-35289,WFM-35291) |DeploymentType..."

2022-04-05T12:30:35Z

Created page with "{{ComponentRN |ComponentId=bdc82b52-150e-4825-9a98-3c45bca3c72d |JQL=issue in (WFM-35041,WFM-35302,WFM-35298,WFM-35173,WFM-35224,WFM-35172,WFM-35289,WFM-35291) |DeploymentType..."

New page

{{ComponentRN
|ComponentId=bdc82b52-150e-4825-9a98-3c45bca3c72d
|JQL=issue in (WFM-35041,WFM-35302,WFM-35298,WFM-35173,WFM-35224,WFM-35172,WFM-35289,WFM-35291)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-04-05
|Highlight=Updates to WFM logging.
}}
{{Issue
|TicketNumber=WFM-35298
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=The default value of the SupervisorSessionInactiveTimeout configuration option is set to 15. The value is in minutes. Previously, there was no default value for the SupervisorSessionInactiveTimeout configuration option.
|LocalContent=WFM Web for Supervisor sessions will now time out after 15 minutes of inactivity. Previously, WFM kept sessions active indefinitely. {{NoteFormat|If you want to set a different value for the inactivity timeout, contact your Genesys Account Representative.|2}}
}}
{{Issue
|TicketNumber=WFM-35291
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Unexpected symbols may appear in the messages instead of paragraph usage.
|LocalContent=Messages are now displayed correctly. Previously, unexpected characters appeared in the message text instead of a break to indicate the start of a new paragraph.
}}
{{Issue
|TicketNumber=WFM-35289
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Previously when user selects last day in month (for example 31 day) and change month that have less days calendar representation for a month was incorrect. Now when user is switching between months with end day of month selected month dys are shown correctly.
|LocalContent=When a user is creating a new schedule, WFM now displays the correct number of calendar days if the user selects the last day in a month (for example, day 31) and then changes the view to a different month that has fewer days. Previously, in this scenario, the number of days was not displayed correctly.
}}
{{Issue
|TicketNumber=WFM-35224
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=WFM Web has been updated to avoid exceptions when a user tries to use the wizard to remove agents from Schedule scenario. Previously, the user could receive an exception when some attached agents were unable to work on scenario activities.
|LocalContent=WFM no longer displays an exception if a user tries to use the wizard to remove agents from the '''Schedule''' scenario. Previously, the user could receive an exception if any attached agents were unable to work on scenario activities.
}}
{{Issue
|TicketNumber=WFM-35173
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=WFM Web has been updated to allow users to select days by clicking on the weekday names in the Calendar module. Previously, this feature was lost and users could not select days by tapping and selecting the weekdays.
|LocalContent=WFM now permits users to select days by clicking on the weekday names in the '''Calendar''' module. Previously, this feature was missing and users could not select days by tapping and selecting the weekdays.
}}
{{Issue
|TicketNumber=WFM-35172
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Previously agents were able to request a time off type that was not assigned to their current time off rule. Now Time-Off type drop down list consists of only Time-Off types, which are Manually assigned to agent without rule or assigned to the agent via linked Time-Off rule or at least one of dates from “date(s) for time-off request” fall into this time-off type active assigned period (between start/end date of linked rule or directly assigned type-off type to agent). For cases when many dates are selected and time off rule may have end between these dates, checking of selected dates and time off type with agent time off rule is added and ineligible dates are colored with Red.
|LocalContent=Agents are no longer able to request Time-Off types that are not assigned to their current time off rule. The Time-Off type drop down list now consists only of Time-Off types that are manually assigned to an agent without a rule or assigned to the agent by a linked Time-Off rule, or at least one of the dates from a time-off request falls into the active assigned period of this Time-Off type (between the start and end date of the linked rule or the Time-Off type directly assigned to the agent). In the event that many dates are selected and the end date of the time off rule occurs between these dates, WFM now checks the selected dates and time off type with the agent’s time off rule and displays ineligible dates in red.
}}
{{Issue
|TicketNumber=WFM-35041
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=WFM now lists application options and environmental variables in the log.
}}

@@ Line 41: / Line 41: @@
 |Content=Previously agents were able to request a time off type that was not assigned to their current time off rule. Now Time-Off type drop down list consists of only Time-Off types, which are Manually assigned to agent without rule or assigned to the agent via linked Time-Off rule or at least one of dates from “date(s) for time-off request” fall into this time-off type active assigned period (between start/end date of linked rule or directly assigned type-off type to agent). For cases when many dates are selected and time off rule may have end between these dates,  checking of selected dates and time off type with agent time off rule is added and ineligible dates are colored with Red.
 |LocalContent=Agents are no longer able to request Time-Off types that are not assigned to their current time off rule. The Time-Off type drop down list now consists only of Time-Off types that are manually assigned to an agent without a rule or assigned to the agent by a linked Time-Off rule, or at least one of the dates from a time-off request falls into the active assigned period of this Time-Off type (between the start and end date of the linked rule or the Time-Off type directly assigned to the agent). In the event that many dates are selected and the end date of the time off rule occurs between these dates, WFM now checks the selected dates and time off type with the agent’s time off rule and displays ineligible dates in red.
 }}

@@ Line 4: / Line 4: @@
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2022-04-05
-|Highlight=Updates to WFM logging.
+|Highlight=Resolved issues.
 }}
 {{Issue
@@ Line 41: / Line 41: @@
 |Content=Previously agents were able to request a time off type that was not assigned to their current time off rule. Now Time-Off type drop down list consists of only Time-Off types, which are Manually assigned to agent without rule or assigned to the agent via linked Time-Off rule or at least one of dates from “date(s) for time-off request” fall into this time-off type active assigned period (between start/end date of linked rule or directly assigned type-off type to agent). For cases when many dates are selected and time off rule may have end between these dates,  checking of selected dates and time off type with agent time off rule is added and ineligible dates are colored with Red.
 |LocalContent=Agents are no longer able to request Time-Off types that are not assigned to their current time off rule. The Time-Off type drop down list now consists only of Time-Off types that are manually assigned to an agent without a rule or assigned to the agent by a linked Time-Off rule, or at least one of the dates from a time-off request falls into the active assigned period of this Time-Off type (between the start and end date of the linked rule or the Time-Off type directly assigned to the agent). In the event that many dates are selected and the end date of the time off rule occurs between these dates, WFM now checks the selected dates and time off type with the agent’s time off rule and displays ineligible dates in red.
 }}