https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FVoiceAgent_State_Service%2F100.0.100.0027 2026-04-12T05:18:58Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/VoiceAgent_State_Service/100.0.100.0027&diff=131788&oldid=prev 2023-05-04T07:30:46Z

<p>Created page with &quot;{{ComponentRN |ComponentId=912989a3-8725-4647-b516-a6c65590173f |JQL=labels=VMCSASRN10001000027 |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 |ReleaseDate=2023-05-02...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=912989a3-8725-4647-b516-a6c65590173f<br /> |JQL=labels=VMCSASRN10001000027<br /> |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2023-05-02<br /> |Highlight=*Support for the '''Enhanced Handling of Logout on Disconnect''' feature from Tenant T-Server.<br /> <br /> *Resolved issues.<br /> }}<br /> {{Issue<br /> |TicketNumber=VOICEMCS-5394<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=If Agent State service receives events during the region switch (time gap between agent requests login (sends RequestAgentLogin) in another region and receives EventAgentLogin) in the new region, those events will be queued and processed after the region switch in the order as they were received.<br /> |LocalContent=If the Agent State service receives events during a region switch (that is, the time duration between when an agent requests a login (sends a &lt;code&gt;RequestAgentLogin&lt;/code&gt;) in another region and receives an &lt;code&gt;EventAgentLogin&lt;/code&gt; in the new region), those events will be queued and processed, after the region switch, in the order they were received.<br /> }}<br /> {{Issue<br /> |TicketNumber=VOICEMCS-5393<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=Agent State service used to cancel ongoing Legal Guard Timer for the agent if the RequestAgentLogin is received for that agent.<br /> |LocalContent=The Agent State service no longer cancels the ongoing &lt;code&gt;Legal Guard Timer&lt;/code&gt; for the agent if the &lt;code&gt;RequestAgentLogin&lt;/code&gt; is received for that agent.<br /> }}<br /> {{Issue<br /> |TicketNumber=VOICEMCS-5448<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=The Agent State service now includes support for the '''Enhanced Handling of Logout on Disconnect''' feature from Tenant T-Server. The Agent State service stores the unique ID of the owning client, which is provided by Tenant T-Server, and does not logout an agent if it was requested based on the ''Logout on Disconnect'' or ''Logout on Unregister'' feature but not received from the owning client.<br /> }}</div>

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