https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FRecording_QM_and_Interaction_Analytics%2F8.5.512.38 2026-05-03T09:07:48Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.38&diff=132738&oldid=prev 2023-11-22T06:30:33Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 06:30, November 22, 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12" >Line 12:</td> <td colspan="2" class="diff-lineno">Line 12:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Previously, transcripts of every interaction were sent to VPA and VPA would export the transcripts to blob storage accessible to customers.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Previously, transcripts of every interaction were sent to VPA and VPA would export the transcripts to blob storage accessible to customers.</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|topic=interactions|anchor=export|display text=Export interaction's transcript}}</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.38&diff=132593&oldid=prev 2023-11-10T04:04:16Z

<p>Published</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775<br /> |JQL=WFOAZURE-3481<br /> |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2023-11-10<br /> |Highlight=Transcript export and other enhancements.<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-1830<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=Transcripts of every interaction is now stored in the database and a database job exports the transcript data of all interactions. The job exports data every day, containing transcripts of interactions processed per day. <br /> <br /> Previously, transcripts of every interaction were sent to VPA and VPA would export the transcripts to blob storage accessible to customers.<br /> }}<br /> {{Issue<br /> |TicketNumber=PRSM-29341<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=The Purge task has been enabled for purging Digital interactions, based on the configured retention duration.<br /> }}<br /> {{Issue<br /> |TicketNumber=PRSM-29326<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=DB maintenance job will no longer require downtime of the system. Also, DB queries used by the application have been optimized for better performance.<br /> |LocalContent=The database maintenance job no longer requires any system downtime. Additionally, the database queries used by the system have been optimized for better performance.<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-3077<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=SpeechMiner Interaction Receiver has been updated to accept interactions up to 4 hours duration.<br /> }}</div>

Santhosh Annamalai