RN/Recording QM and Interaction Analytics/8.5.512.34 - Revision history

WikiSysop at 06:30, January 17, 2023

2023-01-17T06:30:52Z

WikiSysop at 11:45, November 24, 2022

2022-11-24T11:45:36Z

MPandian: Published

2022-10-20T12:19:02Z

Published

WikiSysop: Created page with "{{ComponentRN |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775 |JQL=issuekey in (PRSM-28856) |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 |ReleaseDate=2022-10-09 |H..."

2022-10-20T05:15:46Z

Created page with "{{ComponentRN |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775 |JQL=issuekey in (PRSM-28856) |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 |ReleaseDate=2022-10-09 |H..."

New page

{{ComponentRN
|ComponentId=c6d90412-17a5-4d3b-b822-060c75731775
|JQL=issuekey in (PRSM-28856)
|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-10-09
|Highlight=Includes support for SMS interaction and resolved issues.
}}
{{Issue
|TicketNumber=PRSM-28856
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=SpeechMiner now supports processing of SMS interactions. You can now filter, evaluate, and create a report for these interactions.
|LocalContent=SpeechMiner now supports processing of SMS interactions. You can now filter, evaluate, and create a report for these interactions.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|topic=createanewsearch#interaction-properties}}
}}
{{Issue
|TicketNumber=WFOAZURE-2113
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=A search performed with more than one term in the search filter now returns the required interactions. Previously, the search performed with multiple terms didn’t return any interactions.
}}
{{Issue
|TicketNumber=WFOAZURE-1971
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=If a topic has terms with a single word, then the single word term is now recognized only as a complete word and not as part of other words. For example, the term “age" doesn’t recognize and match the words such as “coverage”, ”package”, and so on. Previously, the single word term in the topic recognized similar terms even if the term was part of the words.
}}
{{Issue
|TicketNumber=WFOAZURE-1903
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=When a digital interaction has only an open HTML tag and the text content type is not set to HTML, the text after the open HTML tag now appears in the UI. Also, if the custom tag is within the HTML tag, and if the text content type is not set to HTML, the custom tag now appears in the UI. Previously, in such scenarios, the text after the open HTML tag and the custom tag didn’t appear in the UI.
}}
{{Issue
|TicketNumber=PRSM-28895
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=The metadata fields for the '''Metadata Frequency''' report now appear in alphabetical order.
}}
{{Issue
|TicketNumber=PRSM-28844
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=SpeechMiner now displays the system recorded or automated or IVR segments of an interaction with a new icon in the '''Transcription''' section.
}}
{{Issue
|TicketNumber=PRSM-28818
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Free Form answer can now handle up to 4000 characters. Previously, Free Form supported only up to 2000 characters.
}}
{{Issue
|TicketNumber=WFOAZURE-2193
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=If your '''Free form''' answer has 4000 characters, the last character in the '''Free form''' answer does not appear when you export it to PDF.
}}
{{Issue
|TicketNumber=PRSM-28644
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=If an interaction is sent with multiple segments tagged to different programs, the whole interaction is now tagged to the latest program and the search no longer fails.
}}
{{Issue
|TicketNumber=WFOAZURE-2035
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=The '''Usage Tracking''' report execution is now optimized to improve its performance.
}}
{{Issue
|TicketNumber=PRSM-28836
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=Interaction metadata that are marked as key metadata items now appear on top of the form in an evaluation session in ''key:value'' pairs.
}}
{{Issue
|TicketNumber=WFOAZURE-2195
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=When an evaluation is exported to PDF, '''Free form''' answer is displayed after a blank page and the first line of the answer is not aligned properly.
}}

@@ Line 11: / Line 11: @@
 |Content=SpeechMiner now supports processing of SMS interactions. You can now filter, evaluate, and create a report for these interactions.
 |LocalContent=SpeechMiner now supports processing of SMS interactions. You can now filter, evaluate, and create a report for these interactions.
-|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|topic=createanewsearch#interaction-properties}}<br>
+|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|topic=createanewsearch#interaction-properties}}<br>'''Note''': Contact your Genesys account representative to enable this feature.
 }}
 {{Issue
@@ Line 68: / Line 67: @@
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
 |LocalContent=When an evaluation is exported to PDF, '''Free form''' answer is displayed after a blank page and the first line of the answer is not aligned properly.
 }}