https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FRecording_QM_and_Interaction_Analytics%2F8.5.512.32 2026-04-28T01:09:13Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.32&diff=127618&oldid=prev 2022-09-01T07:31:13Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 07:31, September 1, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4" >Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-08-02</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-08-02</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Highlight=<del class="diffchange diffchange-inline">*</del>Support for processing of <del class="diffchange diffchange-inline">email interactions.</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|Highlight=Support for processing of digital interactions.<ins class="diffchange diffchange-inline">&lt;br /&gt;</ins></div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">*Support for processing of Facebook and Twitter interactions.</del></div></td><td colspan="2">&#160;</td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">*Support for HTML formatted content for </del>digital interactions.</div></td><td colspan="2">&#160;</td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">*Resolved Issue.</del></div></td><td colspan="2">&#160;</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.32&diff=126447&oldid=prev 2022-08-12T06:32:28Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 06:32, August 12, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4" >Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; 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WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.32&diff=125926&oldid=prev 2022-08-03T06:00:46Z

<p>Created page with &quot;{{ComponentRN |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775 |JQL=issuekey in (WFOAZURE-1442) |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 |ReleaseDate=2022-08-02...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775<br /> |JQL=issuekey in (WFOAZURE-1442)<br /> |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2022-08-02<br /> |Highlight=*Support for processing of email interactions<br /> *Support for processing of Facebook and Twitter interactions<br /> *Support for HTML formatted content for digital interactions<br /> *Resolved Issue<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-1442<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Fetcher now supports Social interactions of two subtypes: private Facebook and private Twitter.The metadata XML should have mediaType=Social and mediaSubType=TwitterPrivate\\FacebookPrivate. The UI will display the transcription similar to the display of chat interactions<br /> |LocalContent=SpeechMiner now supports processing of private Facebook and Twitter interactions. You can now filter, evaluate, and create a report for these interactions.<br /> }}<br /> {{Issue<br /> |TicketNumber=PRSM-28853<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=SpeechMiner now supports processing of email interactions. You can now filter, evaluate, and create a report for email interactions.<br /> }}<br /> {{Issue<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=SpeechMiner now supports HTML formatted content for digital media interactions:<br /> <br /> *Transcript text recognized as a topic now displays in bold only if it’s not formatted in HTML. If the transcript text for the topic is formatted in HTML, then the text displays in HTML format.<br /> *If the content of table formatted data for digital interactions has text recognized as a topic, the topic pointers display below the table.<br /> *Enabling digit filtering now replaces all numbers in the text with an asterisk (*). This may have an impact on the HTML format of the transcript.<br /> <br /> (WFOAZURE-1525)<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-1679<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |LocalContent=The '''Edit Report''' page in SpeechMiner UI now displays only the interaction types that are enabled.<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-1841<br /> |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260<br /> |LocalContent=When a digital interaction only has an open HTML tag and the text content type is not set to HTML, then the text after the open HTML tag does not display in the UI. Also, if the custom tag is within the HTML tag, and if the text content type is not set to HTML, then the custom tag does not display in the UI.<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-1760<br /> |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260<br /> |LocalContent=When you log out of SpeechMiner, the SpeechMiner UI shows a blank page in response but the user session logs out in the backend. You'll need to reload the page to go back to the login page.<br /> }}<br /> {{ComponentRN|ComponentId=c6d90412-17a5-4d3b-b822-060c75731775|JQL=issuekey in (WFOAZURE-1442)|ReleaseNumber=}}</div>

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