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RN/Recording QM and Interaction Analytics/8.5.512.26 - Revision history
2026-04-04T12:11:50Z
Revision history for this page on the wiki
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https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.26&diff=127630&oldid=prev
Venkatesan.Pavadai.IX: Published
2022-09-01T07:50:54Z
<p>Published</p>
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Venkatesan.Pavadai.IX
https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.26&diff=126443&oldid=prev
WikiSysop at 06:32, August 12, 2022
2022-08-12T06:32:18Z
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 06:32, August 12, 2022</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-03-17</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-03-17</div></td></tr>
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WikiSysop
https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.26&diff=117744&oldid=prev
WikiSysop at 14:45, April 1, 2022
2022-04-01T14:45:47Z
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 14:45, April 1, 2022</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-03-17</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-03-17</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">|Highlight=* Support for processing of digital chat interactions</ins></div></td></tr>
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WikiSysop
https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.26&diff=116837&oldid=prev
Uma.jayakumar.IX: Published
2022-03-28T11:53:18Z
<p>Published</p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 11:53, March 28, 2022</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|LocalContent=The interactions search now returns all the records matching the search criteria and does not default to a limit of 10,000 records. Previously, with upgrade to Elasticsearch 7, the interactions search result was limited to 10,000 records, even if the search criteria had more than 10,000 interactions.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|LocalContent=The interactions search now returns all the records matching the search criteria and does not default to a limit of 10,000 records. Previously, with upgrade to Elasticsearch 7, the interactions search result was limited to 10,000 records, even if the search criteria had more than 10,000 interactions.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">}}</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">{{Issue</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">|TicketNumber=WFOAZURE-979</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">|LocalContent=SpeechMiner now supports processing of digital chat interactions. You can now filter, evaluate, and create a report for the chat interactions.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|display text=Genesys Recording, Quality Management, and Speech Analytics User's Guide}}</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr>
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Uma.jayakumar.IX
https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.26&diff=116722&oldid=prev
Mwest: Published
2022-03-23T15:42:02Z
<p>Published</p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:42, March 23, 2022</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l9" >Line 9:</td>
<td colspan="2" class="diff-lineno">Line 9:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|LocalContent=You can now select an evaluation session by selecting the check box corresponding to that session. Previously, there was an issue in selecting the check box.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|LocalContent=You can now select an evaluation session by selecting the check box corresponding to that session. Previously, there was an issue in selecting the check box.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">}}</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">{{Issue</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">|TicketNumber=WFOAZURE-1082</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">|LocalContent=SpeechMiner assumes the time value set in the metadata of a chat interaction to be in UTC format. As a result, if the actual time set in the metadata is not in UTC, there is a mismatch between the actual time of the interaction and the time displayed in SpeechMiner for that interaction.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td></tr>
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Mwest
https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.512.26&diff=116716&oldid=prev
Mwest: Published
2022-03-23T15:18:15Z
<p>Published</p>
<p><b>New page</b></p><div>{{ComponentRN<br />
|ComponentId=c6d90412-17a5-4d3b-b822-060c75731775<br />
|JQL=issuekey in (WFOAZURE-979)<br />
|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1<br />
|ReleaseDate=2022-03-17<br />
}}<br />
{{Issue<br />
|TicketNumber=WFOAZURE-680<br />
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br />
|LocalContent=You can now select an evaluation session by selecting the check box corresponding to that session. Previously, there was an issue in selecting the check box.<br />
}}<br />
{{Issue<br />
|TicketNumber=WFOAZURE-1082<br />
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260<br />
|LocalContent=SpeechMiner assumes the time value set in the metadata of a chat interaction to be in UTC format. As a result, if the actual time set in the metadata is not in UTC, there is a mismatch between the actual time of the interaction and the time displayed in SpeechMiner for that interaction.<br />
}}<br />
{{Issue<br />
|TicketNumber=WFOAZURE-949<br />
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br />
|LocalContent=The interactions search now returns all the records matching the search criteria and does not default to a limit of 10,000 records. Previously, with upgrade to Elasticsearch 7, the interactions search result was limited to 10,000 records, even if the search criteria had more than 10,000 interactions.<br />
}}</div>
Mwest