https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FRecording_QM_and_Interaction_Analytics%2F8.5.510.47 2026-04-28T01:09:12Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.510.47&diff=127626&oldid=prev 2022-09-01T07:46:08Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 07:46, September 1, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4" >Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-01-06</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2022-01-06</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Highlight=<del class="diffchange diffchange-inline">*</del>Support for Single Sign-On (SSO).</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|Highlight=Support for Single Sign-On (SSO).<ins class="diffchange diffchange-inline">&lt;br /&gt;</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.510.47&diff=126437&oldid=prev 2022-08-12T06:32:04Z

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WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording_QM_and_Interaction_Analytics/8.5.510.47&diff=116064&oldid=prev 2022-02-16T08:46:39Z

<p>Published</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775<br /> |JQL=issuekey in (PRSM-27541)<br /> |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a<br /> |ReleaseDate=2022-01-06<br /> |Highlight=*Support for Single Sign-On (SSO)<br /> }}<br /> {{Issue<br /> |TicketNumber=PRSM-27541<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Add the following to “What’s New”: The SpeechMiner UI now supports Single Sign-On. Single Sign-On (SSO) identity authentication enables your users to securely access multiple Genesys applications with a single authentication process. Single Sign-On is provisioned for a tenant as a whole, and in order for it to become functional, the tenant has to request the feature to be enabled by Genesys. For more information on Single Sign-On please visit: https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO (PRSM-27541)<br /> |LocalContent=The SpeechMiner UI now supports Single Sign-On (SSO). SSO identity authentication enables your users to securely access multiple Genesys applications with a single authentication process. SSO is provisioned for a tenant as a whole and for it to work as expected, the tenant should make a request to Genesys to enable the feature. For more information on Single Sign-On, refer to https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO.&lt;br&gt;{{NoteFormat|To search and playback a recording file, the user must be assigned the role &lt;tt&gt;Agent&lt;/tt&gt; in Agent Setup, in addition to the user being assigned to the appropriate Access Groups. If the user wants to access the recordings of other users, that user must be assigned the role of an admin or a supervisor in Agent Setup.|}}<br /> |SupportingDocumentation=https://all.docs.genesys.com/PEC-REC/Current/Administrator/AccessControl<br /> }}<br /> {{Issue<br /> |TicketNumber=PRSM-28397<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |LocalContent=Both SMART and SMConfig login now work with Genesys authentication, after enabling SSO.<br /> }}</div>

Venkatesan.Pavadai.IX