https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FRecording%2CQM_and_Interaction_Analytics%2F8.5.512.14 2026-04-28T02:52:45Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/Recording,QM_and_Interaction_Analytics/8.5.512.14&diff=127639&oldid=prev 2022-09-01T08:01:31Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 08:01, September 1, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4" >Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2021-11-17</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ReleaseDate=2021-11-17</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Highlight=<del class="diffchange diffchange-inline">*Support for voice recording.</del></div></td><td class='diff-marker'>+</td><td style="color: #222; 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WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording,QM_and_Interaction_Analytics/8.5.512.14&diff=126449&oldid=prev 2022-08-12T06:32:32Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 06:32, August 12, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l4" >Line 4:</td> <td colspan="2" class="diff-lineno">Line 4:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; 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WikiSysop https://all.docs.genesys.com/index.php?title=RN/Recording,QM_and_Interaction_Analytics/8.5.512.14&diff=114208&oldid=prev 2021-12-16T09:08:22Z

<p>Published</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=c6d90412-17a5-4d3b-b822-060c75731775<br /> |JQL=project = PRSM<br /> |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2021-11-17<br /> |Highlight=*Support for voice recording<br /> *Support for voice QM<br /> *Support for speech analytics<br /> *Encryption with secure storage of certificates in Azure HSM Key Vault<br /> *Single Sign On for SpeechMiner<br /> *Support for SSRS reports<br /> *Interaction transcription export<br /> *QM &amp; GIA exports<br /> *Security enhancements<br /> }}<br /> {{Issue<br /> |TicketNumber=GIR-30657<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=Support for voice recording. It provides cradle to grave dual channel voice recording for customer-ivr and customer-agent conversations as they occur within the Genesys Multicloud CX Contact Center.&lt;br /&gt;<br /> }}<br /> {{Issue<br /> |TicketNumber=GIR-30657<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=Support for Speech Analytics. It provides automated speech analytics capabilities on all recorded customer-agent interactions to provide deep insight into these conversations.<br /> }}<br /> {{Issue<br /> |TicketNumber=GIR-30657<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=Support for Quality Management (QM). QM enables you to monitor quality and evaluate agent performance on a periodic and consistent basis while minimizing effort through automated interaction selection to improve customer experience and engage with your staff.<br /> }}<br /> {{Issue<br /> |TicketNumber=GIR-30657<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=SpeechMiner UI now supports Single Sign On.<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-381<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=You can store certificates in Azure Key Vault with HSM (hardware security module) protection.<br /> }}<br /> {{Issue<br /> |TicketNumber=WFOAZURE-233<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=Support for SSRS (SQL Server Reporting Services) reports. You can use the reports to create a summary and analyses of interaction, speech, and external metadata.<br /> }}<br /> {{Issue<br /> |TicketNumber=DB-3808<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=You can export the Quality Management report of the interactions and the interaction transcripts.<br /> }}<br /> {{Issue<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Add this to What's New<br /> |LocalContent=Includes security enhancements.<br /> }}</div>

Venkatesan.pavadai@genesys.com