RN/GplusAdapterforSalesforce/9.0.000.62 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:41Z

Ed.jamer@genesys.com at 16:10, October 9, 2021

2021-10-09T16:10:51Z

Ed.jamer@genesys.com: Text replacement - "{{JiraIssue" to "{{Issue"

2021-06-09T16:49:04Z

Text replacement - "{{JiraIssue" to "{{Issue"

Ed.jamer@genesys.com: Text replacement - "|Issue=" to "|TicketNumber="

2021-06-09T16:48:04Z

Text replacement - "|Issue=" to "|TicketNumber="

Ed.jamer@genesys.com: Text replacement - "|IssueType=" to "|IssueCategoryId="

2021-06-09T16:47:24Z

Text replacement - "|IssueType=" to "|IssueCategoryId="

Matthew.west@genesys.com: Published

2021-05-27T18:21:34Z

Published

Matthew.west@genesys.com: Published

2021-05-27T18:10:50Z

Published

Matthew.west@genesys.com: Published

2021-05-27T18:09:52Z

Published

Matthew.west@genesys.com: Published

2021-04-22T19:32:22Z

Published

New page

{{ComponentRN
|ComponentId=85791a95-8f37-4db9-bc4e-e52855806cee
|JQL=labels = April_21_Upgrade OR issue = GAPI-26537
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseTypeId=bd29a217-74d6-4220-a07b-3bdb36d5cf26
|ReleaseDate=2021-04-22
|Highlight=Gplus Adapter supports Salesforce Shield
|ReleaseNumber=9.0.000.62
}}
{{JiraIssue
|Issue=GAPI-26632
|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[Gplus]:

[GEC]:

Gplus Adapter for Salesforce now enables you to send a configurable list of interaction UserData key-value pairs (KVPs) when invoking Salesforce Apex. To specify the list of UserData key names, configure the *Apex Data* option in Agent Setup. This option depends on the *Run Salesforce Apex on Interaction Events* and *Apex Class Name* options being enabled in Agent Setup.

[PREM]:

Gplus Adapter for Salesforce now enables you to send a configurable list of interaction UserData key-value pairs (KVPs) when invoking Salesforce Apex. To specify the list of UserData key names, configure the *salesforce.run-apex.userdata-key-list* option. This option depends on the *salesforce-run-apex-events* and *salesforce.run-apex-class* options being configured.
|LocalContent=Gplus Adapter for Salesforce now enables you to send a configurable list of interaction UserData key-value pairs (KVPs) when invoking Salesforce Apex. To specify the list of UserData key names, configure the ''' [https://all.docs.genesys.com/Draft:PEC-AS/Current/ManageCC/Salesforce_options#General Apex Data]''' option in Agent Setup. This option depends on the '''Run Salesforce Apex on Interaction Events''' and '''Apex Class Name''' options being enabled in Agent Setup.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|topic=GPlusGenFeatures|anchor=RunApex|display text=Configuring Gplus to run Salesforce Apex}}
}}
{{JiraIssue
|Issue=GAPI-26537
|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[Gplus]:

[PEC]:

Agents can now download attachments from Email interactions.

[PREM]:

Agents can now download attachments from Email interactions.

[KNOWN ISSUE]:

[PEC]:

Agents cannot download attachments from email interactions. Attachments must be view in the Agent Desktop view.
|LocalContent=Agents can now download attachments from Email interactions.
}}
{{JiraIssue
|Issue=GAPI-26400
|IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[Gplus]:

[CLOUD]:

Gplus Adapter supports Salesforce Shield Encryption.

[PREM]:

Gplus Adapter supports Salesforce Shield Encryption.
|LocalContent=Gplus Adapter supports Salesforce Shield Encryption.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|topic=GPlusGenFeatures|anchor=Encryption|display text=Salesforce Shield Platform Encryption}}
}}

@@ Line 8: / Line 8: @@
 |ReleaseNumber=9.0.000.62
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-27607
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 14: / Line 14: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|topic=GplusServiceClientAPI|anchor=LightningComponent|display text=Support for Salesforce Lightning Component with Service Client API}}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-26632
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 30: / Line 30: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|topic=GPlusGenFeatures|anchor=RunApex|display text=Configuring Gplus to run Salesforce Apex}}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-26537
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
@@ Line 50: / Line 50: @@
 |LocalContent=Agents can now download attachments from Email interactions.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-26400
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72

@@ Line 9: / Line 9: @@
 }}
 {{JiraIssue
-|Issue=GAPI-27607
+|TicketNumber=GAPI-27607
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent='''UPDATE:''' As of May 27, documentation is available for Gplus Adapter support for the Salesforce Lightning Component with Service Client API for custom integrations between Salesforce and Genesys.
@@ Line 15: / Line 15: @@
 }}
 {{JiraIssue
-|Issue=GAPI-26632
+|TicketNumber=GAPI-26632
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[Gplus]:
@@ Line 31: / Line 31: @@
 }}
 {{JiraIssue
-|Issue=GAPI-26537
+|TicketNumber=GAPI-26537
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[Gplus]:
@@ Line 51: / Line 51: @@
 }}
 {{JiraIssue
-|Issue=GAPI-26400
+|TicketNumber=GAPI-26400
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[Gplus]:

@@ Line 11: / Line 11: @@
 |Issue=GAPI-27607
 |IssueType=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent='''UPDATED:''' As of May 27, documentation is available for Gplus Adapter support for the Salesforce Lightning Component with Service Client API for custom integrations between Salesforce and Genesys.
+|LocalContent='''UPDATE:''' As of May 27, documentation is available for Gplus Adapter support for the Salesforce Lightning Component with Service Client API for custom integrations between Salesforce and Genesys.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|topic=GplusServiceClientAPI|anchor=LightningComponent|display text=Support for Salesforce Lightning Component with Service Client API}}
 }}

@@ Line 47: / Line 47: @@
 [PEC]:
-Agents cannot download attachments from email interactions. Attachments must be view in the Agent Desktop view.
+Agents cannot download attachments from email interactions. Attachments must be view in the Agent Workspace view.
 |LocalContent=Agents can now download attachments from Email interactions.
 }}

@@ Line 27: / Line 27: @@
 Gplus Adapter for Salesforce now enables you to send a configurable list of interaction UserData key-value pairs (KVPs) when invoking Salesforce Apex. To specify the list of UserData key names, configure the *salesforce.run-apex.userdata-key-list* option. This option depends on the *salesforce-run-apex-events* and *salesforce.run-apex-class* options being configured.
-|LocalContent=Gplus Adapter for Salesforce now enables you to send a configurable list of interaction UserData key-value pairs (KVPs) when invoking Salesforce Apex. To specify the list of UserData key names, configure the ''' [https://all.docs.genesys.com/Draft:PEC-AS/Current/ManageCC/Salesforce_options#General Apex Data]''' option in Agent Setup. This option depends on the '''Run Salesforce Apex on Interaction Events''' and '''Apex Class Name''' options being enabled in Agent Setup.
+|LocalContent=Gplus Adapter for Salesforce now enables you to send a configurable list of interaction UserData key-value pairs (KVPs) when invoking Salesforce Apex. To specify the list of UserData key names, configure the '''{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|anchor=General|display text=Apex Data}}''' option in Agent Setup. This option depends on the '''Run Salesforce Apex on Interaction Events''' and '''Apex Class Name''' options being enabled in Agent Setup.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator|topic=GPlusGenFeatures|anchor=RunApex|display text=Configuring Gplus to run Salesforce Apex}}
 }}

@@ Line 5: / Line 5: @@
 |ReleaseTypeId=bd29a217-74d6-4220-a07b-3bdb36d5cf26
 |ReleaseDate=2021-04-22
-|Highlight=Gplus Adapter supports Salesforce Shield
+|Highlight='''UPDATE:''' Gplus Adapter support for the Salesforce Lightning Component with Service Client API for custom integrations between Salesforce and Genesys.
 |ReleaseNumber=9.0.000.62
 }}