RN/GenesysWeb Services and Applications/9.0.003.25 - Revision history

WikiSysop at 05:30, July 4, 2023

2023-07-04T05:30:57Z

WikiSysop at 17:30, June 29, 2023

2023-06-29T17:30:51Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=d8ae146d-0abb-4c7e-8a14-3be0a382a3d5 |JQL=labels = GWSMay25 |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a |ReleaseDate=2023-05-25 |PrivateE..."

2023-05-25T17:01:04Z

Created page with "{{ComponentRN |ComponentId=d8ae146d-0abb-4c7e-8a14-3be0a382a3d5 |JQL=labels = GWSMay25 |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a |ReleaseDate=2023-05-25 |PrivateE..."

New page

{{ComponentRN
|ComponentId=d8ae146d-0abb-4c7e-8a14-3be0a382a3d5
|JQL=labels = GWSMay25
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2023-05-25
|PrivateEditionReleaseDate=2023-05-25
|Highlight=Updates to the container base image and resolved issues.
}}
{{Issue
|TicketNumber=GAPI-37347
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=[GWS][PE]Update of 3rd party dependencies as a security best practice.
|LocalContent=Updated the third-party dependencies as part of an ongoing security best practice.
}}
{{Issue
|TicketNumber=GAPI-37294
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[PE]Previously, GWS Workspace service didn’t try to rejoin the chat session in case of “No such session“ error from Chat server. Now, the service tries to rejoin the session multiple times (up to 5 attempts with 10s delay between each attempt).
|LocalContent=The GWS Workspace service now tries to rejoin the Chat session multiple times (up to 5 attempts with 10s delay between each attempt). Previously, the GWS Workspace service didn’t try to rejoin the chat session in case of '''No such session''' error from Chat Server.
}}
{{Issue
|TicketNumber=GAPI-35068
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[AWS, Azure, PE]API clients are now cleaned up and unregistered from the Interaction Server after they got inactive and disconnected by timeout.
|LocalContent=API clients are now cleaned up and unregistered from Interaction Server after they got inactive and disconnected by timeout.
}}
{{Issue
|TicketNumber=GAPI-32066
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Bulk import now supports a dedicated *_Use WebRTC_* column to control corresponding settings for each Agent.
|LocalContent=The Provisioning API's bulk import now supports a dedicated '''Use WebRTC''' column to control corresponding settings for each Agent.
}}
{{Issue
|TicketNumber=GAPI-36444
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Agents can now view all chats in applications that rely on Workspace API including Workspace Web Agent Desktop or custom applications. Previously, agents could not view some chat messages due to incorrect delivery of events from Interaction Server.
}}
{{Issue
|TicketNumber=GAPI-34175
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|LocalContent=Workspace Web Edition now sends attachments with the JPEG file extension. To configure this feature, set the value of the '''file-type.extension-definition.cfb''' option to '''doc,docx,ppt,pptx,xls,xlsx,msg''' and ensure that the value '''msg''' is included in the list of allowed file extensions in the '''attachment.restrict-to-file-types''' option, both in the '''workspace-service''' section.
}}

@@ Line 47: / Line 47: @@
 }}
 {{Issue
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|LocalContent=Agents might not be able to login to all digital media channels (chat, email, workitem, and so on.) in Interaction Server, when GWS Interaction Service is connected to multiple Interaction Servers through the Interaction Server Proxy or the cluster of Interaction Server Proxies. This scenario is common when separate Interaction Servers are deployed for different media channels.
+|LocalContent=Agents might not be able to login to all digital media channels (chat, email, workitem, and so on.) in Interaction Server, when GWS Interaction Service is connected to multiple Interaction Servers through the Interaction Server Proxy or the cluster of Interaction Server Proxies. This scenario is common when separate Interaction Servers are deployed for different media channels. <br />
 '''Workaround:''' Set the Stat Server option [https://docs.genesys.com/Documentation/Options/Current/RTME/Stat_Server-statserver#suppress-agent-status-updates-for-ixn-server suppress-agent-status-updates-for-ixn-server] to <code>true</code> for all Stat Servers (both reporting and routing). This will prevent Stat Server from triggering the distribution of the '''EventCurrentAgentStatus''' event by Interaction Servers after an agent is logged in. Before applying the workaround, ensure that there are no '''custom''' applications using this event. Note that this event is not used by any Genesys application.
 }}

@@ Line 37: / Line 37: @@
 }}
 {{Issue
-|TicketNumber=GAPI-34175
+|TicketNumber=GAPI-37300
 |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
-|LocalContent=Workspace Web Edition now sends attachments with the JPEG file extension. To configure this feature, set the value of the '''file-type.extension-definition.cfb''' option to '''doc,docx,ppt,pptx,xls,xlsx,msg''' and ensure that the value '''msg''' is included in the list of allowed file extensions in the '''attachment.restrict-to-file-types''' option, both in the '''workspace-service''' section.
+|LocalContent=Workspace Web Edition now uploads attachments with the MSG file extension for emails. To configure this feature, set the value of the '''file-type.extension-definition.cfb''' option to '''doc,docx,ppt,pptx,xls,xlsx,msg''' and ensure that the value '''msg''' is included in the list of allowed file extensions in the '''attachment.restrict-to-file-types''' option, both in the '''workspace-service''' section.
 }}