https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FGenesysSoftphone_VDI_Adapter%2F9.0.020.10 2026-05-13T18:19:55Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/GenesysSoftphone_VDI_Adapter/9.0.020.10&diff=124833&oldid=prev 2022-07-20T17:15:47Z

<p>Created page with &quot;{{ComponentRN |ComponentId=6ef2f13e-0e54-4c5f-899a-5562046498ef |JQL=project = SOFTPHONE AND component = &quot;Genesys Client VDI Adapter&quot; AND labels in (RN_Softphone_June_2022,RN_...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=6ef2f13e-0e54-4c5f-899a-5562046498ef<br /> |JQL=project = SOFTPHONE AND component = &quot;Genesys Client VDI Adapter&quot; AND labels in (RN_Softphone_June_2022,RN_Softphone_June_2022_limitation)<br /> |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2022-07-20<br /> |Highlight=VMware Horizon 8 support for workstations running on the HP ThinPro OS.<br /> }}<br /> {{Issue<br /> |TicketNumber=SOFTPHONE-1268<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=\[CLOUD]\[PREMISE]\[APPROVED]The Genesys Softphone VDI Adapter installation package no longer requires the following directory to be present on the target machine when *VMware Horizon support for Windows* is selected: C:\\Program Files (x86)\\Citrix\\ICA Client”<br /> |LocalContent=The Genesys Softphone VDI Adapter installation package no longer requires the following directory to be present on the target machine when '''VMware Horizon support for Windows''' is selected: C:\Program Files (x86)\Citrix\ICA Client<br /> }}<br /> {{Issue<br /> |TicketNumber=SOFTPHONE-1262<br /> |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260<br /> |Content=\[CLOUD]\[PREMISE]\[APPROVED]The Genesys Softphone VDI Adapter installation package now correctly installs the Visual Studio 2013 Redistributable package when *VMWare Horizon support for Windows* is selected.<br /> |LocalContent='''Prerequisite''': To deploy '''Genesys Softphone VDI Adapter for VMWare Horizon on Windows''', you must first install the 64-bit version of Visual Studio 2013 Redistributable package ('''vcredist_x64.exe''' at https://www.microsoft.com/en-us/download/details.aspx?id=40784).<br /> }}<br /> {{Issue<br /> |TicketNumber=SOFTPHONE-1258<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=\[PREMISE]\[CLOUD]\[APPROVED]When Genesys Softphone *Transport* is configured to use *TCP* or *TLS* to transport SIP messages, it now detects the connectivity error as soon as the connection establishment fails. Previously, Genesys Softphone was required to wait until the SIP Register Timeout occurred, typically after 4 to 32 seconds, to detect the connection error and retry the connection.<br /> |LocalContent=When Genesys Softphone '''Transport''' is configured to use '''TCP''' or '''TLS''' to transport SIP messages, it now detects the connectivity error as soon as the connection establishment fails. Previously, Genesys Softphone was required to wait until the SIP Register Timeout occurred, typically after 4 to 32 seconds, to detect the connection error and retry the connection.<br /> }}<br /> {{Issue<br /> |TicketNumber=SOFTPHONE-1196<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=\[PREMISE]\[APPROVED]You can now configure Genesys Softphone to play an audio alert when a new call is distributed to an agent who is currently handling another call. The following options are added to enable this feature:* policy.session.callwait_tone_enabled* policy.session.callwait_tone_file\[CLOUD]Genesys Softphone can now be enabled to play an audio alert when a new call is distributed to an agent who is currently handling another call. To enable this feature, please contact Genesys Customer Care.<br /> |LocalContent=Genesys Softphone can now be enabled to play an audio alert when a new call is distributed to an agent who is currently handling another call. To enable this feature, please contact Genesys Customer Care.<br /> }}<br /> {{Issue<br /> |TicketNumber=SOFTPHONE-1194<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=\[PREMISE]\[CLOUD]\[APPROVED]Genesys Softphone now supports VMware Horizon 8 for workstations running on the HP ThinPro OS. To support this new environment, a new Genesys Softphone VDI Adapter dedicated to VMware Horizon on ThinPro OS is available. The VMware Horizon on ThinPro component is deployed as a plugin to the VMware Horizon Client installed on the Agent workstation. For more detailed information and a list of all supported operating systems, refer to the [Genesys Softphone page<br /> |LocalContent=Genesys Softphone now supports VMware Horizon 8 for workstations running on the HP ThinPro OS. To support this new environment, a new Genesys Softphone VDI Adapter dedicated to VMware Horizon on ThinPro OS is available. The VMware Horizon on ThinPro component is deployed as a plugin to the VMware Horizon Client installed on the Agent workstation. For more detailed information and a list of all supported operating systems, refer to the [https://docs.genesys.com/Documentation/System/latest/SOE/GenesysSoftphone Genesys Softphone page] in the [https://docs.genesys.com/Documentation/System/latest/SOE/Welcome ''Genesys Supported Operating Environment Reference Guide''].<br /> }}</div>

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