RN/GenesysSoftphone/9.0.018.09 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:39Z

WikiSysop at 13:46, April 29, 2022

2022-04-29T13:46:20Z

Brian.Marshall.IX: Published

2022-02-10T13:25:10Z

Published

New page

{{ComponentRN
|ComponentId=d694a3aa-8d50-43d7-b587-d985c73e122d
|JQL=project = SOFTPHONE AND component = "Genesys Client" AND (fixVersion>9.0.018.06 and fixVersion~"9.0.018.*" AND labels in ("RN_Softphone") or "Found In Version">9.0.018.06 and "Found In Version"~"9.0.018.*" AND labels in (RN_Softphone_Limitation))
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-02-10
|PrivateEditionReleaseDate=2022-02-10
|Highlight=Resolved issues.
}}
{{Issue
|TicketNumber=SOFTPHONE-1180
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|Content=\[LIMITATION]\[NEW_TP]In Setup.exe, VMware Horizon is listed as a target deployment for the Genesys Softphone VDI version although it is not yet supported.
|LocalContent=In '''Setup.exe''', VMware Horizon is listed as a target deployment for the Genesys Softphone VDI version although it is not yet supported.
}}
{{Issue
|TicketNumber=SOFTPHONE-1178
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[RELEASE_ADVISORY]Google and Microsoft have released a Stable version of their browser built on top of Chromium 98 on 02/01/2022.In this release, the browser is introducing a new mechanism to deprecate direct access to private network endpoints from public websites as part of the [Private Network Access
|LocalContent=Genesys Softphone running in Connector mode now supports the Private Network Access Preflight security feature that was introduced in Chromium-based browsers (Google Chrome and Microsoft Edge) starting with version 98. For more information about this feature, see [https://developer.chrome.com/blog/private-network-access-preflight Private Network Access].

*In version 98 of the browsers, the mechanism is activated but the success of the new preflight is not enforced.
*Starting from version 101 of the browsers (at the earliest, according to Google), the preflight success will be mandatory for the client requests to reach the server. At this stage, this fix in Genesys Softphone will become mandatory to continue to allow WWE-Softphone communication.

It is possible to force the disablement of the Private Network Access feature using the ad-hoc policy described by the browser vendors:

*[https://chromeenterprise.google/policies/#InsecurePrivateNetworkRequestsAllowed Instructions for Google Chrome]
*[https://docs.microsoft.com/en-us/deployedge/microsoft-edge-policies#private-network-request-settings-policies Instructions for Microsoft Edge]
}}
{{Issue
|TicketNumber=SOFTPHONE-1165
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[CLOUD]\[NEW_TP]With Genesys Softphone running in ‘standalone’ mode, it is now possible to unmute the microphone for the main call after the related consultation call was muted then terminated.\[PREMISE]\[NEW_TP]With Genesys Softphone running in ‘standalone’ mode, it is now possible to unmute the microphone for the main call after the related consultation call was muted then terminated.
|LocalContent=With Genesys Softphone running in '''standalone''' mode, it is now possible to unmute the microphone for the main call after the related consultation call was muted then terminated.
}}
{{Issue
|TicketNumber=SOFTPHONE-1164
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[CLOUD]\[NEW_TP]In Citrix environment with Genesys Softphone VDI Adapter enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. Previously, when such a condition happened, the impact could be perceived by end-user by Agent Desktop (WWE) failing to reload or remaining ‘blank’ when undocked from the hosting Salesforce window.\[PREMISE]\[NEW_TP]In Citrix environment with Genesys Softphone VDI Adapter enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call.
|LocalContent=In Citrix environments where the Genesys Softphone VDI Adapter is enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. Previously, when such a condition happened, the impact could be perceived by the end-user due to Agent Desktop (WWE) failing to reload or remaining blank when undocked from the hosting Salesforce window.
}}

@@ Line 35: / Line 35: @@
 |TicketNumber=SOFTPHONE-1164
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=\[CLOUD]\[NEW_TP]In Citrix environment with Genesys Softphone VDI Adapter enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. Previously, when such a condition happened, the impact could be perceived by end-user by Agent Desktop (WWE) failing to reload or remaining ‘blank’ when undocked from the hosting Salesforce window.\[PREMISE]\[NEW_TP]In Citrix environment with Genesys Softphone VDI Adapter enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call.
+|Content=\[CLOUD]\[NEW_TP]In Citrix environment with Genesys Softphone VDI Adapter enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. Previously, when such a condition happened, the impact could be perceived by end-user by Agent Workspace (WWE) failing to reload or remaining ‘blank’ when undocked from the hosting Salesforce window.\[PREMISE]\[NEW_TP]In Citrix environment with Genesys Softphone VDI Adapter enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call.
-|LocalContent=In Citrix environments where the Genesys Softphone VDI Adapter is enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. Previously, when such a condition happened, the impact could be perceived by the end-user due to Agent Desktop (WWE) failing to reload or remaining blank when undocked from the hosting Salesforce window.
+|LocalContent=In Citrix environments where the Genesys Softphone VDI Adapter is enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. Previously, when such a condition happened, the impact could be perceived by the end-user due to Agent Workspace (WWE) failing to reload or remaining blank when undocked from the hosting Salesforce window.
 }}

@@ Line 2: / Line 2: @@
 |ComponentId=d694a3aa-8d50-43d7-b587-d985c73e122d
 |JQL=project = SOFTPHONE AND component = "Genesys Client" AND (fixVersion>9.0.018.06  and fixVersion~"9.0.018.*" AND labels in ("RN_Softphone") or  "Found In Version">9.0.018.06 and "Found In Version"~"9.0.018.*" AND labels in (RN_Softphone_Limitation))
-|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2022-02-10
 |Highlight=Resolved issues.
 }}