RN/GenesysCX Insights/100.0.028.0000 - Revision history

WikiSysop at 17:01, September 28, 2022

2022-09-28T17:01:34Z

WikiSysop at 03:16, July 19, 2022

2022-07-19T03:16:09Z

WikiSysop at 13:30, May 11, 2022

2022-05-11T13:30:34Z

Tgilchri: Published

2022-05-11T13:11:57Z

Published

WikiSysop at 16:15, May 9, 2022

2022-05-09T16:15:41Z

WikiSysop at 15:00, May 5, 2022

2022-05-05T15:00:32Z

WikiSysop at 19:15, April 13, 2022

2022-04-13T19:15:49Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 |JQL=issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-..."

2022-04-13T19:00:46Z

Created page with "{{ComponentRN |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 |JQL=issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-..."

New page

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{{Issue
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{{Issue
|TicketNumber=GCXI-5983
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=The attribute {{Detail > Handling Attempt Connection ID}} now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits.
|LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits.
}}
{{Issue
|TicketNumber=GCXI-5977
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=A new metric, Consult Initiated Time, is added in the folder \\\\GCXI\\\\Detail\\\\Handling Attempt.
|LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt.
}}
{{Issue
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Scheduled monthly delivery of reports now now works correctly, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC.
|LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC.
}}
{{Issue
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=‘''Transfer Reporting enhancements’'' — A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the \[\[Documentation:GCXI:User:HRCXITransferDshbrd
|LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}.
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@@ Line 44: / Line 44: @@
 This feature requires Reporting and Analytics Aggregates (RAA) release {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=ReportingAnalytics|anchor=Reporting_and_Analytics_Aggregates_.28RAA.29-100.0.011.0100|display text=100.0.011.0100}} or later. If you are not sure what release of RAA is running in your environment, contact [https://genesyspartner.force.com/customercare/CustomerCareContactUs Customer Care].
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 {{Issue

@@ Line 35: / Line 35: @@
 |Content=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}.
 |LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}.
 }}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-04-13
 |PrivateEditionReleaseDate=2022-05-09
 }}
 {{Issue
@@ Line 10: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=Support  MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489
 }}
 {{Issue
@@ Line 15: / Line 17: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=The attribute &lbrace;&lbrace;Detail &gt; Handling Attempt Connection ID&rbrace;&rbrace; now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits.
 }}
 {{Issue
@@ Line 20: / Line 23: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=A new metric, Consult Initiated Time, is added in the folder \\\\GCXI\\\\Detail\\\\Handling Attempt.
 }}
 {{Issue
@@ Line 25: / Line 29: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=Scheduled monthly delivery of reports now now works correctly, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC.
 }}
 {{Issue
@@ Line 30: / Line 35: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=‘''Transfer Reporting enhancements’'' &mdash; A new Transfer Dashboard is now available in the Dashboards folder.  For more information, see the \[\[Documentation:GCXI:User:HRCXITransferDshbrd
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}
 }}

@@ Line 9: / Line 9: @@
 |TicketNumber=GCXI-6059
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=Support  MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489
+|Content=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489
 |LocalContent=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489
 }}
@@ Line 15: / Line 15: @@
 |TicketNumber=GCXI-5983
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=The attribute &lbrace;&lbrace;Detail &gt; Handling Attempt Connection ID&rbrace;&rbrace; now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits.
+|Content=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits.
 |LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits.
 }}
@@ Line 21: / Line 21: @@
 |TicketNumber=GCXI-5977
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=A new metric, Consult Initiated Time, is added in the folder \\\\GCXI\\\\Detail\\\\Handling Attempt.
+|Content=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt.
 |LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt.
 }}
@@ Line 27: / Line 27: @@
 |TicketNumber=GCXI-5840
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=Scheduled monthly delivery of reports now now works correctly, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC.
+|Content=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC.
 |LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC.
 }}
@@ Line 33: / Line 33: @@
 |TicketNumber=GCXI-5662
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=‘''Transfer Reporting enhancements’'' &mdash; A new Transfer Dashboard is now available in the Dashboards folder.  For more information, see the \[\[Documentation:GCXI:User:HRCXITransferDshbrd
+|Content=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}.
 |LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}.
 }}