RN/GenesysCXInsights/9.0.019.00 - Revision history

WikiSysop at 06:00, November 16, 2022

2022-11-16T06:00:42Z

Ed.jamer@genesys.com at 16:14, October 9, 2021

2021-10-09T16:14:41Z

Tony.gilchrist@genesys.com: Published

2021-06-30T19:59:02Z

Published

Ed.jamer@genesys.com: Text replacement - "{{JiraIssue" to "{{Issue"

2021-06-09T16:49:02Z

Text replacement - "{{JiraIssue" to "{{Issue"

Ed.jamer@genesys.com: Text replacement - "|Issue=" to "|TicketNumber="

2021-06-09T16:48:10Z

Text replacement - "|Issue=" to "|TicketNumber="

Ed.jamer@genesys.com: Text replacement - "|IssueType=" to "|IssueCategoryId="

2021-06-09T16:47:06Z

Text replacement - "|IssueType=" to "|IssueCategoryId="

Tony.gilchrist@genesys.com: Published

2021-04-01T20:06:20Z

Published

Tony.gilchrist@genesys.com: Published

2021-04-01T20:04:25Z

Published

Tony.gilchrist@genesys.com: Published

2021-04-01T20:00:58Z

Published

Tony.gilchrist@genesys.com: Published

2021-04-01T15:05:44Z

Published

@@ Line 17: / Line 17: @@
 |Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows:
 **The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition.
-  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/
+  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/]
 |LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}}
@@ Line 99: / Line 99: @@
 |TicketNumber=GCXI-5075
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|LocalContent=The ANI Details Dashboard > <nowiki>'''</nowiki>Top Callers<nowiki>'''</nowiki> tab now correctly lists the 50 callers with the largest number of interactions. Previously, the sort order was inverted, and the callers with the smallest number of interactions were listed.
+|LocalContent=The '''ANI Details Dashboard > Top Callers''' tab now correctly lists the 50 callers with the largest number of interactions. Previously, the sort order was inverted, and the callers with the smallest number of interactions were listed.
 }}
 {{Issue

@@ Line 17: / Line 17: @@
 |Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows:
 **The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition.
-  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0DRAFT/User/
+  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/
 |LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}}
@@ Line 25: / Line 25: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=** The [[ANI Details Dashboard]] provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.
-  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0DRAFT/User/HRCXIAniDetailDshbrd]
+  * Premise  [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/HRCXIAniDetailDshbrd]
-  * Cloud [https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIAniDetailDshbrd]
+  * Cloud {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd}}
 |LocalContent=A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.<br />
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}}

@@ Line 90: / Line 90: @@
 |Content=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.
 |LocalContent=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.
 }}
 <!--Template text generated from CSV-->

@@ Line 7: / Line 7: @@
 |ReleaseNumber=9.0.019.00
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-3963
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent={{AzureBoilerplate|Boilerplate=2}}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4285
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 21: / Line 21: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4306
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 30: / Line 30: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4742
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 42: / Line 42: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4849
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 51: / Line 51: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4757
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
@@ Line 62: / Line 62: @@
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 }}
-{{JiraIssue
+{{Issue
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=Updates are provided for all included CentOS packages.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4746
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
@@ Line 74: / Line 74: @@
 |LocalContent=Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy Developer. Previously in some releases, the descriptions were missing.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4718
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
@@ Line 80: / Line 80: @@
 |LocalContent=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4529
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |LocalContent=Designer Interaction Outcome Statistics datasets in the '''Dashboards''' > '''Datasets''' folder are now hidden, unless optional features are enabled.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GCXI-4791
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260

@@ Line 8: / Line 8: @@
 }}
 {{JiraIssue
-|Issue=GCXI-3963
+|TicketNumber=GCXI-3963
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent={{AzureBoilerplate|Boilerplate=2}}
 }}
 {{JiraIssue
-|Issue=GCXI-4285
+|TicketNumber=GCXI-4285
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows:
@@ Line 22: / Line 22: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4306
+|TicketNumber=GCXI-4306
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=** The [[ANI Details Dashboard]] provides detailed information about the outcomes of customer interactions, based on Automatic Number Identification (ANI), enabling you to identify frequent callers and the result of their interactions.
@@ Line 31: / Line 31: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4742
+|TicketNumber=GCXI-4742
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity:
@@ Line 43: / Line 43: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4849
+|TicketNumber=GCXI-4849
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''':
@@ Line 52: / Line 52: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4757
+|TicketNumber=GCXI-4757
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity.  Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports:
@@ Line 67: / Line 67: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4746
+|TicketNumber=GCXI-4746
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content= Descriptions are added to the GCXI_GIM_DB and gcxi_meta_info Database Instances where they appear in MicroStrategy Developer. Previously in some releases, the descriptions were missing.
@@ Line 75: / Line 75: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4718
+|TicketNumber=GCXI-4718
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined within DSN definitions. Previously in some scenarios, such values were not applied, preventing the configuration of TLS database connections.
@@ Line 81: / Line 81: @@
 }}
 {{JiraIssue
-|Issue=GCXI-4529
+|TicketNumber=GCXI-4529
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |LocalContent=Designer Interaction Outcome Statistics datasets in the '''Dashboards''' > '''Datasets''' folder are now hidden, unless optional features are enabled.
 }}
 {{JiraIssue
-|Issue=GCXI-4791
+|TicketNumber=GCXI-4791
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
 |Content=Genesys CX Insights ignores user selections in the '''Interaction ID''' report prompt in the following reports: Transfer Detail Report, Interaction Flow Report, Predictive Routing Detail Report, and Co-browse Detail Report. As a result, in the Interaction Handling Attempt Report, links in the Interaction ID column do not work, and the Interaction Flow Report fails to generate.

@@ Line 5: / Line 5: @@
 |ReleaseDate=2021-04-01
 |Highlight={{AzureBoilerplate|Boilerplate=1}}
 |ReleaseNumber=9.0.019.00
 }}

@@ Line 35: / Line 35: @@
 |LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity:
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpPrfDshBrd Weekly Agent Group Performance Dashboard] — Explore interaction handling at the group level on a weekly basis.
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyAgntGrpPrfDshBrd|display text=Weekly Agent Group Performance Dashboard}} — Explore interaction handling at the group level on a weekly basis.
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyAgntGrpUtlztnDshBrd Weekly Agent Group Utilization Dashboard] — Understand how agents used their time over the course of a week.
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyAgntGrpUtlztnDshBrd|display text=Weekly Agent Group Utilization Dashboard}} — Understand how agents used their time over the course of a week.
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyBusAttrDshBrd Weekly Business Attribute Dashboard] — Explore interaction business-result categorization on a weekly basis.
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyBusAttrDshBrd|display text=Weekly Business Attribute Dashboard}} — Explore interaction business-result categorization on a weekly basis.
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklyQSmmryDshBrd Weekly Queue Summary Dashboard] — Assess the weekly performance of configured queues.
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyQSmmryDshBrd|display text=Weekly Queue Summary Dashboard}} — Assess the weekly performance of configured queues.
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIWeeklySlfSrvcCntnmntDshBrd Weekly Self Service Containment Dashboard] — Explore the volume of interactions that are (or are not) contained in Self-Service.
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklySlfSrvcCntnmntDshBrd|display text=Weekly Self Service Containment Dashboard}} — Explore the volume of interactions that are (or are not) contained in Self-Service.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }}
 }}
@@ Line 47: / Line 47: @@
 |LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''':
-*[[Draft:PEC-REP/Current/RPRT/HRCXIiWDInbndIntrDyEml|Inbound Intraday Email Process Report]]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDInbndIntrDyEml|display text=Inbound Intraday Email Process Report}} &mdash;  Analyze the volume of iWD email tasks that are added, completed, or in process during a specified time period.
-*[[Draft:PEC-REP/Current/RPRT/HRCXIiWDOtBndEml|Outbound Email Report]]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDOtBndEml|display text=Outbound Email Report}} &mdash; Perform detailed analysis of outbound email usage patterns.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 }}
@@ Line 56: / Line 56: @@
 |LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity.  Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports:
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIiWDResPerfDshbrd Resource Performance Dashboard]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDResPerfDshbrd|display text=Resource Performance Dashboard}}
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIiWDResPerf Resource Performance Report]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDResPerf|display text=Resource Performance Report}}
-*[https://all.docs.genesys.com/Draft:PEC-REP/Current/RPRT/HRCXIiWDTskDtl Task Detail Report]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDTskDtl|display text=Task Detail Report}}
-*[[Draft:PEC-REP/Current/RPRT/HRCXIiWDTskWrkDtl|Task Work Detail Report]]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDTskWrkDtl|display text=Task Work Detail Report}}
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}}
 }}