https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FEmail%2F100.0.094.2394 2026-04-12T21:55:25Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/Email/100.0.094.2394&diff=131601&oldid=prev 2023-03-28T11:01:34Z

<p>Created page with &quot;{{ComponentRN |ComponentId=3422613a-aedc-4c60-8382-2568e9d0c983 |JQL=issue = CIWD-5103 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=3422613a-aedc-4c60-8382-2568e9d0c983<br /> |JQL=issue = CIWD-5103<br /> |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2023-03-27<br /> |Highlight=Resolved issue.<br /> }}<br /> {{Issue<br /> |TicketNumber=CIWD-5103<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=Cloud IWD and Email for Multicloud CX now correctly handle interactions that are restarted by the routing strategy and later pulled by an agent. Previously, in this scenario, the interaction was not considered complete. In more practical terms, when an item is marked done, it will not subsequently re-route to an agent.<br /> |LocalContent=Email for Multicloud CX now correctly handles interactions that are restarted by the routing strategy and later pulled by an agent. Previously, when an item was marked done by the agent, the same item was subsequently re-routed to an agent because it wasn’t considered complete.<br /> }}</div>

WikiSysop