https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FDigitalChannels%2F100.0.157.0707 2026-04-08T22:21:46Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/DigitalChannels/100.0.157.0707&diff=132955&oldid=prev 2024-02-14T08:30:35Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 08:30, February 14, 2024</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2" >Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; 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color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Issue</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=RN/DigitalChannels/100.0.157.0707&diff=132893&oldid=prev 2024-01-11T04:30:40Z

<p>Created page with &quot;{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = &quot;NEXUS&quot; AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429 |Deploym...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558<br /> |JQL=project = &quot;NEXUS&quot; AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429<br /> |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2024-01-10<br /> |ReleaseNumber=100.0.157.0707<br /> |Highlight=Enable option to automatically check if Facebook or Twitter post has been deleted before agent responds.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-11429<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected. This issue has been resolved. (NEXUS-11429)<br /> |LocalContent=In some social engagement conversations, the end consumer was not recognized as a participant in the session due to an internal timeout which caused the agent’s message to be rejected. This issue has been resolved.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-11370<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Dependent libraries have been updated to resolve security findings. (NEXUS-11370)<br /> |LocalContent=Dependent libraries have been updated to resolve security findings.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-9949<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts.&quot; (NEXUS-9949, NEXUS-11242)<br /> |LocalContent=Digital Channels now allows you to enable functionality that automatically checks if a Facebook post or public Tweet has been deleted prior to an agent replying to it. To turn on this functionality, enable the '''Nexus UX option Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. When this feature is enabled, agents will see a proper notification message if the post or tweet has been deleted and will be prevented from replying. Please note there is a 15 minute cache in the case of tweets, so if the initial check validates the tweet on X (Twitter), the agent will be allowed to type a reply during that 15 minute window even if the tweet is subsequently deleted. (NEXUS-11242)<br /> }}</div>

WikiSysop