https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FDigitalChannels%2F100.0.155.0594 2026-04-09T09:34:21Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/DigitalChannels/100.0.155.0594&diff=132898&oldid=prev 2024-01-11T09:30:44Z

<p>Created page with &quot;{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = &quot;NEXUS&quot; AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317 |Deploy...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558<br /> |JQL=project = &quot;NEXUS&quot; AND id = NEXUS-10940 OR id = NEXUS-10926 OR id = NEXUS-10925 OR id = NEXUS-11317<br /> |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2023-12-06<br /> |ReleaseNumber=100.0.155.0594<br /> |Highlight=Improved handling during chat service reconnection.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-11317<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=[~accountid:5b48c0c55488b9140c077e06] please suggest RN text<br /> |LocalContent=Previously, some agents were receiving an error message when attempting to insert a standard response that contained an image attachment. This was due to the requirement to have either '''nexus/pii=enabled''' option or '''Designer.Business.General.canUpdate''' privilege to access to the content management API. This issue is now fixed. Therefore, no additional configuration is required to use images in standard responses.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10940<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |LocalContent=In the Digital Channels Administrator, customers can now choose the default time zone for chat sessions from a drop-down menu. Previously, an integer value was required to be selected.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10926<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=-Previously in some cases after re-connect to Chat server the error on Communication/Conversation Workspace chat tabs were not removed automatically and chat content has not been displayed. Now the issue is fixed-Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the Communication and Conversation tabs of Agent Workspace.  This issue is now fixed.<br /> |LocalContent=Previously, after a maintenance update of Digital Channels, the chat service would re-connect but an error message remained on the '''Communication''' and '''Conversation''' tabs of Agent Workspace. This issue is now fixed.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10925<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=Now in modern Nexus UI integration chat service outage will be reported and when connection is restored user will be notified<br /> |LocalContent=If a connection to the chat service is lost, the agent will be notified when the connection is restored. Previously, an error message was displayed until the agent reloads the browser page.<br /> }}</div>

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