https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FDigitalChannels%2F100.0.136.7409 2026-05-17T01:10:48Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/DigitalChannels/100.0.136.7409&diff=131092&oldid=prev 2023-01-27T04:47:51Z

<p>Published</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558<br /> |JQL=issue in (NEXUS-9614, NEXUS-10201, NEXUS-10504, NEXUS-10330, NEXUS-10338, NEXUS-10365)<br /> |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a<br /> |ReleaseDate=2023-01-25<br /> |ReleaseNumber=100.0.136.7409<br /> |PrivateEditionReleaseDate=2023-01-25<br /> |Highlight=Agents can now update contact information and immediately switch channels.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10504<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=The maximum size allowed for chat attachments has been increased to 15MB.<br /> |LocalContent=The maximum size allowed for chat attachments has been increased to 15 MB in Multicloud CX on Azure.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10365<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=When a chat session expires and Digital Channels cannot retrieve the message history, the agent desktop will now show a message that says: “Unable to get messaging history. Session might be expired. Consider using Interaction History search function to find previous interactions.”<br /> |LocalContent=When a chat session expires and Digital Channels cannot retrieve the message history, the agent desktop will now show a message that says: “Unable to get messaging history. Session might be expired. Consider using Interaction History search function to find previous interactions.”<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10338<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=The Digital Resources section in Designer for Standard Responses, Field Codes, and PII Management now uses the privileges provided by the server to configure visibility. Previously, the UI was not honoring the Designer.Business.General.canUpdate role.<br /> |LocalContent=The Digital Resources section in Designer for Standard Responses, Field Codes, and PII Management now uses the privileges provided by the server to configure visibility. Previously, the UI was not honoring the Designer.Business.General.canUpdate role.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10330<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=When inserting a standard response into a chat message, the standard response content will not erase any previously typed text.<br /> |LocalContent=When inserting a standard response into a chat message, the standard response content will not erase any previously typed text.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-10201<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Customers can now specify which rich media types are allowed as an option in the Digital Channels tenant settings.<br /> |LocalContent=Customers can now specify which rich media types are allowed as an option in the Digital Channels tenant settings.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-9614<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Agents can now update the contact information for a contact and use that updated information to switch channels and communicate with the contact over that channel.<br /> |LocalContent=Agents can now update the contact information for a contact and use that updated information to switch channels and communicate with the contact over that channel.<br /> }}</div>

Xavier