RN/DigitalChannels/100.0.126.4147 - Revision history

Balaji: Published

2022-09-12T05:07:09Z

Published

Balaji: Published

2022-09-07T16:12:55Z

Published

Balaji: Published

2022-09-01T04:50:41Z

Published

Balaji: Published

2022-08-30T15:11:12Z

Published

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=issue in (NEXUS-9609, NEXUS-9337, NEXUS-9623)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff
|ReleaseDate=2022-08-30
|MixedModeReleaseDate=2022-08-30
|Highlight=Digital Channels supports the usage of agent's nicknames.
}}
{{Issue
|TicketNumber=NEXUS-9609
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=In new UI if media option is configured an agent will not see channel switcher buttons for not allowed channels and will not be able to create an outbound interaction for this medias
|LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed on the '''Conversations''' and '''Communications''' tabs. The agents are only able to start outbound interactions with the allowed channels.
}}
{{Issue
|TicketNumber=NEXUS-9337
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=The agent’s nickname could be defined, so customer will see it instead of the agent’s real name
|LocalContent=Digital Channels now supports the agent's nickname in digital interactions with customers, and the agent's real name is hidden.
}}
{{Issue
|TicketNumber=NEXUS-9724
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=When a user creates a Standard Response with Rich Media templates in the '''Standard Responses''' management section of '''Designer''', the field code values from the '''Insert Field Code''' menu do not get copied to the clipboard.
<br /><br />
'''Workaround''': Create a new Standard Response of type ''Text/html'' response and insert the required field code values into the plain text part, and save it. To add field code values to your Standard Response with Rich Media template, copy the values from the plain text part and paste them where they are needed.
<br />
Alternatively, use the '''Digital Channels Admin''' UI to get '''Standard Responses'''. There, the issue does not exist.
}}

@@ Line 33: / Line 33: @@
 |Content=\[KNOWN ISSUE]:When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.*Workaround:* The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: *.jpg, *.png, *.gif.\[Resolved Issue]Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
 |LocalContent=Attachments in Twitter and Facebook messages are now downloaded with the complete file names and extensions. Previously, the file names contained caption text and had no extension.
 }}
 {{Issue

@@ Line 2: / Line 2: @@
 |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
 |JQL=issue in (NEXUS-9609, NEXUS-9337, NEXUS-9623)
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff
+|DeploymentTypeId=577e188b-36c5-4733-86a7-e1d0d6564aff
-|ReleaseDate=2022-08-30
+|ReleaseDate=2022-08-31
-|MixedModeReleaseDate=2022-08-30
+|MixedModeReleaseDate=2022-08-31
-|Highlight=Digital Channels supports the usage of agent's nicknames.
+|Highlight=Digital Channels now supports reporting of attached user data for public social interactions.
 }}
 {{Issue
@@ Line 11: / Line 11: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=In new UI if media option is configured an agent will not see channel switcher buttons for not allowed channels and will not be able to create an outbound interaction for this medias
-|LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed on the '''Conversation''' and '''Communication''' tabs. The agents are only able to start outbound interactions with the allowed channels.
+|LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed in the channel icons at the bottom of the '''Conversation''' and '''Communication''' tabs. The agents are only able to start outbound interactions with the allowed channels.
 }}
 {{Issue
@@ Line 27: / Line 21: @@
 <br />
 Alternatively, use the '''Digital Channels Admin''' UI to get '''Standard Responses'''. There, the issue does not exist.
 }}