RN/DigitalChannels/100.0.125.3946 - Revision history

Balaji: Published

2022-09-07T16:11:49Z

Published

Balaji: Published

2022-08-22T05:04:58Z

Published

Balaji: Published

2022-08-17T03:23:11Z

Published

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=issue in (NEXUS-8349, NEXUS-9402, NEXUS-9451)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff
|ReleaseDate=2022-08-16
|MixedModeReleaseDate=2022-08-16
|Highlight=Digital Channels now supports reporting of attached user data for public social interactions.
}}
{{Issue
|TicketNumber=NEXUS-9451
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Digital Channels now supports the data reporting of public social interactions (Facebook public and Twitter Public messages). Previously, only private messages on Facebook and Twitter were supported.
|LocalContent=Digital Channels now supports the reporting of attached user data for public social interactions (for Facebook and Twitter). Previously, only private messages on Facebook and Twitter were supported.
}}
{{Issue
|TicketNumber=NEXUS-8349
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[KNOWN ISSUE]:When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.*Workaround:* The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: *.jpg, *.png, *.gif.\[Resolved Issue]Attachments in Twitter or Facebook messages are now downloaded with the complete file names and extensions. Previously, the file name might contain caption text and had no file extension.
|LocalContent=Attachments in Twitter and Facebook messages are now downloaded with the complete file names and extensions. Previously, the file names contained caption text and had no extension.
}}
{{Issue
|TicketNumber=NEXUS-9305
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=The Nexus AI Connector now considers the Google Dialogflow CX DTMF settings.
}}
{{Issue
|TicketNumber=NEXUS-9484
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Agents can now click an image in a chat interaction to expand it. Previously, when the agent had multiple interactions, the images were not expanded.
}}
{{Issue
|TicketNumber=NEXUS-9110
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent='''Limitation:''' Chat interactions do not support Standard Responses consisting of HTML tags or a combination of HTML and plain texts. In chat interactions, use plain text in Standard Responses.
}}

@@ Line 1: / Line 1: @@
 {{ComponentRN
 |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
-|JQL=issue in (NEXUS-8349, NEXUS-9402, NEXUS-9451)
+|JQL=NA
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 577e188b-36c5-4733-86a7-e1d0d6564aff
 |ReleaseDate=2022-08-16
 |MixedModeReleaseDate=2022-08-16
-|Highlight=Digital Channels now supports reporting of attached user data for public social interactions.
+|Highlight=This release is no longer available.
 }}
 {{Issue
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|LocalContent='''Limitation:''' Chat interactions do not support Standard Responses consisting of HTML tags or a combination of HTML and plain texts. In chat interactions, use plain text in Standard Responses.
+|LocalContent=This release is no longer available to most Multicloud CX customers. A new release is being prepared to correct an identified issue and will include the planned features.
 }}